HP D5100 Document printed at an angle or is off-center Solution, Solution To clear a paper jam

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Chapter 7

The document printed at an angle or is off-center.

Solution

●The paper-width guide may not be set properly. Make sure that the paper-width guide is close to the edge of the paper without bending it.

●The paper may not be loaded correctly. Make sure the paper is correctly oriented in the main tray. For paper loading instructions, see Load paper.

●The photo paper may not be loaded correctly. Reload the photo paper, make sure that the photo paper is correctly oriented in the photo tray. For photo paper- loading instructions, see Load paper.

Colors are not printing satisfactorily.

Solution

●You may not be using the best print cartridges for the project. To print text documents and graphics, use the HP Tri-color and HP Black print cartridges. To print color photos, use the HP Tri-color and HP Photo or HP Gray Photo cartridges. For more information, see Inserting and replacing the print cartridges.

●You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup printing mode when one of the print cartridges is missing. Replace the missing cartridge.

●A cartridge is out of ink. Replace it.

●Some of the ink nozzles on a cartridge are clogged. Clean the cartridges. See Cleaning the print cartridges.

●You may not be using the best media for the project. For more information on papers, see Choose the right paper.

No page came out of the printer.

Cause

●The paper trays may be empty. Load the paper tray. For information on loading paper, see Load paper.

●There may be a paper jam.

Solution

Caution Do NOT remove jammed paper from the front of the printer. Doing so can cause irreversible damage to the printer.

To clear a paper jam

1.Turn off the printer, and then unplug the printer.

2.Remove the rear access door.

38	HP Photosmart D5100 series

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Contents HP Photosmart D5100 series 800-225-528 Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification numberContents HP Photosmart D5100 series Welcome Accessing the onscreen HP Photosmart Printer HelpInside view Printer partsFront View Control panel Back of printerPrinter screen Indicator lightsHP Photosmart D5100 series User Guide Chapter Load paper Get ready to printChoose the right paper Print from the control panel or a computerLoad the main tray Load the photo tray Print cartridge tips Using print cartridgesPurchasing replacement print cartridges Aligning the print cartridges for maximum results Inserting and replacing the print cartridgesTo prepare the printer and cartridges To insert the cartridgesChapter Print from a memory card Print without a computerGetting connected Memory card types Insert a memory cardMemory card slots Change the default paper size Select a photo layout Decide which photos to printPrint your photos Select photos to printPrinting photos from a digital camera Using a PictBridge cameraRemove a memory card To connect a PictBridge-compatible camera to the printerUsing a Bluetooth camera Print photos from other Bluetooth devicesMake the Bluetooth connection Print photos from a Bluetooth deviceTo print photos from an iPod To import photos to an iPodUse creative options in the printer software Print from a computerHP Photosmart Premier Windows HP Photosmart Essential WindowsHP Photosmart Share View photos on your computer screenHP Photosmart Studio Mac To save your photos from a memory card to a computer Save your photos to a computerTo view memory card photos onscreen Chapter Prepare your printer to print on CDs and DVDs Print on CDs and DVDsCreate and print CD/DVD labels Load the CD/DVD tray Finish the print jobLoad the CD/DVD holder Remove the CD/DVD holder Chapter Cleaning and maintaining the printer Care and maintenanceCleaning the exterior of the printer Cleaning the print cartridgesDownloading the software Windows users To clean the print cartridge contactsUpdating the software Maintaining the quality of photo paper Storing the printer and print cartridgesStoring the printer Storing the print cartridgesHandling photo paper Storing photo paperPrinter hardware problems TroubleshootingPrinter is plugged in, but it will not turn on Solution Printing problemsPrinting is very slow Printer does not print borderless photosPrinted pages are dropping off of the output tray Printout is rippled or curledColors are not printing satisfactorily Solution Document printed at an angle or is off-center SolutionSolution To clear a paper jam No page came out of the printer CauseMy photos do not print when I press the Print button Blank page came out of the printer SolutionPrint quality is poor Solution CD/DVD printing problemsCD/DVD holder is not loaded completely Solution Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution CD/DVD holder extends from the rear of the printerThis indicator Has this meaning Printer screen status indicatorsNo page came out of the printer Print quality is poorInformation, see Inserting and replacing Chapter HP Support by phone HP SupportPlacing a call Return to HP repair service North America onlyHP Quick Exchange Service Japan only Additional warranty options Chapter System specifications SpecificationsPrinter specifications Jpeg Category Specifications Print cartridges HP Warranty Chapter Index USB