HP D5100 manual CD/DVD printing problems, Print quality is poor Solution

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Chapter 7

Print quality is poor.

Solution

●You may be printing in Ink-backup Printing Mode. The printer enters Ink-backup Printing Mode when one of the print cartridges is missing. Replace the missing print cartridge with a new one.

●One of the print cartridges may be running out of ink. Check the printer screen to see if crosses appear in the pen icons. Low ink level is indicated by a single ink level bar. If a print cartridge is running low on ink, replace it. For more information, see Inserting and replacing the print cartridges.

●Use photo paper designed for the printer. For best results, use HP paper.

●You may be printing on the wrong side of the paper. Make sure the paper is loaded with the side to be printed facing down.

●You may have selected a low-resolution setting on the digital camera. Reduce the size of the image and try printing again. For better results in the future, set the digital camera to a higher photo resolution.

●There may be a problem with a print cartridge. Try the following:

–Remove and then reinsert the print cartridges.

–Run an automatic print cartridge cleaning procedure from the

HP Photosmart Toolbox. For more information, see the HP Photosmart Printer Help.

–If this does not solve the problem, try cleaning the copper-colored contacts on the print cartridges. For more information, see Manually cleaning the print cartridge contacts.

–If these solutions do not work, replace the print cartridge(s).

Printed photos are not fitting to the paper as desired.

Solution

●You may have loaded the photo paper incorrectly. Load the photo paper with the side to be printed facing down.

●The photo paper may not have fed into the printer correctly. Try the following:

–If you have a paper jam, see To clear a paper jam.

–Load one sheet of photo paper at a time.

●You may have selected the wrong layout. For information, see Select a photo layout.

●See the HP Photosmart online printer help for information on how to optimize photo quality.

CD/DVD printing problems

Before contacting HP Customer Care, read this section, or go to the online support services at www.hp.com/support.

40	HP Photosmart D5100 series

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Contents HP Photosmart D5100 series 800-225-528 Regulatory model identification number Copyrights and trademarksHewlett-Packard Company notices TrademarksContents HP Photosmart D5100 series Welcome Accessing the onscreen HP Photosmart Printer HelpFront View Printer partsInside view Control panel Back of printerPrinter screen Indicator lightsHP Photosmart D5100 series User Guide Chapter Print from the control panel or a computer Get ready to printLoad paper Choose the right paperLoad the main tray Load the photo tray Purchasing replacement print cartridges Using print cartridgesPrint cartridge tips To insert the cartridges Inserting and replacing the print cartridgesAligning the print cartridges for maximum results To prepare the printer and cartridgesChapter Getting connected Print without a computerPrint from a memory card Memory card slots Insert a memory cardMemory card types Change the default paper size Select a photo layout Decide which photos to printPrint your photos Select photos to printTo connect a PictBridge-compatible camera to the printer Using a PictBridge cameraPrinting photos from a digital camera Remove a memory cardPrint photos from a Bluetooth device Print photos from other Bluetooth devicesUsing a Bluetooth camera Make the Bluetooth connectionTo print photos from an iPod To import photos to an iPodHP Photosmart Essential Windows Print from a computerUse creative options in the printer software HP Photosmart Premier WindowsHP Photosmart Studio Mac View photos on your computer screenHP Photosmart Share To view memory card photos onscreen Save your photos to a computerTo save your photos from a memory card to a computer Chapter Create and print CD/DVD labels Print on CDs and DVDsPrepare your printer to print on CDs and DVDs Load the CD/DVD holder Finish the print jobLoad the CD/DVD tray Remove the CD/DVD holder Chapter Cleaning the print cartridges Care and maintenanceCleaning and maintaining the printer Cleaning the exterior of the printerUpdating the software To clean the print cartridge contactsDownloading the software Windows users Storing the print cartridges Storing the printer and print cartridgesMaintaining the quality of photo paper Storing the printerHandling photo paper Storing photo paperPrinter hardware problems TroubleshootingPrinter is plugged in, but it will not turn on Solution Printing problemsPrintout is rippled or curled Printer does not print borderless photosPrinting is very slow Printed pages are dropping off of the output trayNo page came out of the printer Cause Document printed at an angle or is off-center SolutionColors are not printing satisfactorily Solution Solution To clear a paper jamMy photos do not print when I press the Print button Blank page came out of the printer SolutionPrint quality is poor Solution CD/DVD printing problemsCD/DVD holder extends from the rear of the printer Bluetooth printing problemsCD/DVD holder is not loaded completely Solution My Bluetooth device cannot find the printer SolutionPrint quality is poor Printer screen status indicatorsThis indicator Has this meaning No page came out of the printerInformation, see Inserting and replacing Chapter HP Support by phone HP SupportHP Quick Exchange Service Japan only Return to HP repair service North America onlyPlacing a call Additional warranty options Chapter System specifications SpecificationsPrinter specifications Jpeg Category Specifications Print cartridges HP Warranty Chapter Index USB