HP D4200 manual Phone support period Placing a call, After the phone support period

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HP support by phone

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide the following information:

•Device model number (located on the label on the front of the device)

•Device serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

•Has this situation happened before?

•Can you re-create it?

•Did you add any new hardware or software to your computer at about the time that this situation began?

•Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

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Contents HP Deskjet D4200 Printer series Hewlett-Packard Company notices Accessibility VisualAcknowledgements Terms and conventionsContents Print other documents Printing tipsPrinter software Troubleshooting MaintenanceHP support Order suppliesTechnical information Section Description WelcomeSection Description Special features Printer at a glance Get startedPrint cartridges Ink-backup mode Buttons and lights Power button and light Print Cartridge Status lights Photosmart Essential button Front USB port lights Resume button and lightPaper trays Cancel iconTo unfold the paper trays Unfold the paper traysInput tray Paper guideOutput tray To fold the paper trays Fold the paper traysPrint cartridges Ink-backup mode Replace print cartridgesUse print cartridges Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge USB Connect the printerPrint using the Photosmart Essential button About the Photosmart Essential buttonAbout the HP Photosmart Software Print photos using the front USB port About the front USB portPrint photos from the front USB port To print from the front USB port About the front USB port lightsPage Learn how to perform other photo printing tasks Learn how to print photosPrint photos Print borderless photosPrepare to print PrintClick the Printing Shortcuts tab Orientation Portrait or Landscape Print photos with a borderPrepare to print To change the HP Real Life Technologies setting HP Real Life Technologies photo fixPhoto print cartridge To install the photo print cartridge Advanced color settingsTo specify advanced color settings Exif PrintStore and handle photo paper Save money when printing photosTo print Exif Print-enhanced photos StorageOther photo projects Share photos with friends and familyPrint e-mail Print other documentsPrint documents Print letters Print envelopes Print postcards Print hagaki cards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Two-sided printing ManualGreeting cards Print Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Create printing shortcuts Fast/Economical printingUse printing shortcuts To create a printing shortcutPresentation printing General Everyday printingSelect a paper type Change the print speed or qualityPrint quality settings Print resolutionTo view the print resolution Maximum dpiPrint in grayscale Set the page orderSet a custom paper size Resize a document Print multiple pages on a single sheet of paperPrint preview To print multiple pages on a single sheet of paperBound two-sided documents Two-sided printingTo preview a printed document Select the Show preview before printing check boxTo print a two-sided document with a book binding To print a two-sided document with a tablet bindingFlip Pages Up Preserve Layout Set default print settings Make the HP Deskjet the default printerPrinter software Windows 2000 usersTo change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Ink Status window Whats This? helpDownload printer software updates To download a printer software updateDownload HP Photosmart Software Install print cartridges MaintenancePrint cartridge combinations Selection numbersInstallation instructions To install a print cartridgePrinting with one print cartridge Remove plastic tape Maintenance Align print cartridges Automatically clean print cartridgesTo align print cartridges Click Align the Print CartridgesView estimated ink levels Calibrate print qualityMaintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorTo prepare to clean To manually clean print cartridge contactsMaintain print cartridges Print cartridge protector Print cartridge storage and handlingTo open the printer Toolbox Printer ToolboxTroubleshooting Error messagesPrint cartridge error messages Other error messages Installation problemsUnknown Device message displays Solution To resolve the problemTo reinstall the printer software Printer lights are on or flashingPrinter name does not appear What the flashing light means Power light is flashingResume light is flashing Both Power and Resume lights are flashingPrint Cartridge Status lights are on or flashing Front USB port lights are flashing Printer does not printVerify the following Check the printer lightsTo stop and restart the print service Printer is stalledClear the print queue If the printer still does not print Document prints slowlySolution To verify and install the correct print cartridges Print cartridge problemsComputer does not meet system requirements Incorrect or missing print cartridgeClick the Estimated Ink Levels tab Print cartridge is faulty or not installed properlyLow on ink Paper problems Paper jamTo clear a paper jam Paper problems Printer prints on multiple sheets at once Out-of-paper messageCheck the paper tray Photos do not print correctlyCheck the printer properties Paper might be loaded improperlyHorizontal lines appear on a photo Solution Part of the photo is fadedFading occurs on the edges of a photo Problems with borderless documents Borderless printing guidelinesFading occurs near the edges of a photo Streaks appear in a light portion of a photo Solution Ink smears Image is printed at an angle SolutionPhoto has an unwanted border For photo paper with a tear-off tab For most paper typesFaded prints with ink streaks Print quality is poorBlank pages print Solution Prints are faded SolutionDocument is printed off-center or at an angle Solution Document is misprintedText and images are misaligned Envelope is printed at an angle Solution Document does not reflect the new print settingsTo install the HP Photosmart Software Images in a connected digital camera do not print Front USB port problemsFront USB port lights are flashing Solution If you continue to have problemsHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callOrder paper or other media Order print cartridges Order suppliesCountry/region Number for ordering Technical information Printer specificationsPaper use Material safety data sheetsPlastics Recycling programAppendix C LED indicator statement FCC statementVcci Class B compliance statement for users in Japan Appendix C Technical information Index Page USB 114