HP D4200 manual Solution To resolve the problem, Unknown Device message displays

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Solution:

To resolve the problem

1.Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer.

2.Disconnect and reconnect the USB cable.

3.Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub).

4.If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step.

5.Click Cancel, and then restart the computer.

6.Turn the printer off, and then disconnect the USB cable and power cord.

7.Quit any antivirus programs or other software programs that are running on the computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

8.Reinstall the printer software:

a. Insert the printer software CD into the drive.

b. Follow the onscreen instructions. When the installation program prompts you, connect the USB cable and the power cord to the printer, and then make sure that the printer is on.

NOTE: Do not connect the USB cable until you are told to do so.

c. Follow the onscreen instructions to finish the installation.

9.Restart the antivirus program.

"Unknown Device" message displays

Cause: During installation, an “Unknown Device” message might be displayed when you connect a USB cable between the printer and the computer. A possible cause might be a defective USB cable.

Solution:

NOTE: This is not a problem if you are using Windows 2000. If you are using Windows 2000 and this message is displayed, you can continue with the software installation.

To resolve the problem

1.Disconnect the USB cable from the printer.

2.Disconnect the power cord from the printer.

3.Wait approximately 30 seconds.

4.Reconnect the power cord to the printer.

5.Reconnect the USB cable to the printer.

6.If the “Unknown Device” message is still displayed, replace the USB cable.

Installation problems

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Contents HP Deskjet D4200 Printer series Hewlett-Packard Company notices Accessibility VisualAcknowledgements Terms and conventionsContents Printer software Print other documentsPrinting tips Troubleshooting MaintenanceTechnical information HP supportOrder supplies Section Description WelcomeSection Description Special features Printer at a glance Get startedPrint cartridges Ink-backup mode Buttons and lights Power button and light Print Cartridge Status lights Photosmart Essential button Front USB port lights Resume button and lightPaper trays Cancel iconTo unfold the paper trays Unfold the paper traysOutput tray Input trayPaper guide To fold the paper trays Fold the paper traysPrint cartridges Use print cartridges Ink-backup modeReplace print cartridges To remove plastic tape from a print cartridge Ink-backup mode outputExit ink-backup mode USB Connect the printerAbout the HP Photosmart Software Print using the Photosmart Essential buttonAbout the Photosmart Essential button Print photos from the front USB port Print photos using the front USB portAbout the front USB port To print from the front USB port About the front USB port lightsPage Learn how to perform other photo printing tasks Learn how to print photosPrint photos Print borderless photosClick the Printing Shortcuts tab Prepare to printPrint Orientation Portrait or Landscape Print photos with a borderPrepare to print Photo print cartridge To change the HP Real Life Technologies settingHP Real Life Technologies photo fix To install the photo print cartridge Advanced color settingsTo specify advanced color settings Exif PrintStore and handle photo paper Save money when printing photosTo print Exif Print-enhanced photos StorageOther photo projects Share photos with friends and familyPrint e-mail Print other documentsPrint documents Print letters Print envelopes Print postcards Print hagaki cards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Greeting cards Print greeting cardsTwo-sided printing Manual Print Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain paper Orientation Portrait or Landscape Print postersPrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Create printing shortcuts Fast/Economical printingUse printing shortcuts To create a printing shortcutPresentation printing General Everyday printingSelect a paper type Change the print speed or qualityPrint quality settings Print resolutionTo view the print resolution Maximum dpiSet a custom paper size Print in grayscaleSet the page order Resize a document Print multiple pages on a single sheet of paperPrint preview To print multiple pages on a single sheet of paperBound two-sided documents Two-sided printingTo preview a printed document Select the Show preview before printing check boxFlip Pages Up Preserve Layout To print a two-sided document with a book bindingTo print a two-sided document with a tablet binding Set default print settings Make the HP Deskjet the default printerPrinter software Windows 2000 usersTo open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Ink Status window Whats This? helpDownload HP Photosmart Software Download printer software updatesTo download a printer software update Install print cartridges MaintenancePrint cartridge combinations Selection numbersPrinting with one print cartridge Installation instructionsTo install a print cartridge Remove plastic tape Maintenance Align print cartridges Automatically clean print cartridgesTo align print cartridges Click Align the Print CartridgesView estimated ink levels Calibrate print qualityMaintain the printer body Manually clean print cartridgesRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorMaintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Print cartridge protector Print cartridge storage and handlingTo open the printer Toolbox Printer ToolboxPrint cartridge error messages TroubleshootingError messages Other error messages Installation problemsUnknown Device message displays Solution To resolve the problemPrinter name does not appear To reinstall the printer softwarePrinter lights are on or flashing What the flashing light means Power light is flashingResume light is flashing Both Power and Resume lights are flashingPrint Cartridge Status lights are on or flashing Front USB port lights are flashing Printer does not printVerify the following Check the printer lightsClear the print queue To stop and restart the print servicePrinter is stalled If the printer still does not print Document prints slowlySolution To verify and install the correct print cartridges Print cartridge problemsComputer does not meet system requirements Incorrect or missing print cartridgeClick the Estimated Ink Levels tab Print cartridge is faulty or not installed properlyLow on ink To clear a paper jam Paper problemsPaper jam Paper problems Printer prints on multiple sheets at once Out-of-paper messageCheck the paper tray Photos do not print correctlyCheck the printer properties Paper might be loaded improperlyFading occurs on the edges of a photo Horizontal lines appear on a photo SolutionPart of the photo is faded Fading occurs near the edges of a photo Problems with borderless documentsBorderless printing guidelines Streaks appear in a light portion of a photo Solution Ink smears Image is printed at an angle SolutionPhoto has an unwanted border For photo paper with a tear-off tab For most paper typesFaded prints with ink streaks Print quality is poorBlank pages print Solution Prints are faded SolutionText and images are misaligned Document is printed off-center or at an angle SolutionDocument is misprinted To install the HP Photosmart Software Envelope is printed at an angle SolutionDocument does not reflect the new print settings Images in a connected digital camera do not print Front USB port problemsFront USB port lights are flashing Solution If you continue to have problemsHP support Ink cartridge warranty informationAfter the phone support period Phone support period Placing a callOrder paper or other media Order print cartridges Order suppliesCountry/region Number for ordering Technical information Printer specificationsPaper use Material safety data sheetsPlastics Recycling programAppendix C Vcci Class B compliance statement for users in Japan LED indicator statementFCC statement Appendix C Technical information Index Page USB 114