HP D4200 manual Printer lights are on or flashing, Printer name does not appear

Page 78

Chapter 12

Printer name does not appear

Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software.

To reinstall the printer software

1.Quit any antivirus programs or other software programs that are running on the computer.

NOTE: To quit an antivirus program, follow the manufacturer’s instructions.

2.Uninstall the printer software:

a. Insert the printer software CD into the drive, and then follow the onscreen instructions.

NOTE: If the installation program does not start automatically, click your CD drive letter in Windows Explorer, then double-click the setup.exe file. For example, double-click D:\setup.exe.

b. When prompted, click Remove All.

3.Reinstall the printer software:

a. Insert the printer software CD into the drive.

b. Follow the onscreen instructions to finish the installation.

4.Restart the antivirus program.

Printer lights are on or flashing

•What the flashing light means

•Power light is flashing

•Resume light is flashing

•Both Power and Resume lights are flashing

•Print Cartridge Status lights are on or flashing

•Front USB port lights are flashing

76 Troubleshooting

Image 78

Contents HP Deskjet D4200 Printer series Acknowledgements Accessibility VisualHewlett-Packard Company notices Terms and conventionsContents Print other documents Printing tipsPrinter software Maintenance TroubleshootingHP support Order suppliesTechnical information Welcome Section DescriptionSection Description Special features Get started Printer at a glancePrint cartridges Ink-backup mode Buttons and lights Power button and light Print Cartridge Status lights Photosmart Essential button Resume button and light Front USB port lightsCancel icon Paper traysUnfold the paper trays To unfold the paper traysInput tray Paper guideOutput tray Fold the paper trays To fold the paper traysPrint cartridges Ink-backup mode Replace print cartridgesUse print cartridges Ink-backup mode output Exit ink-backup modeTo remove plastic tape from a print cartridge Connect the printer USBPrint using the Photosmart Essential button About the Photosmart Essential buttonAbout the HP Photosmart Software Print photos using the front USB port About the front USB portPrint photos from the front USB port About the front USB port lights To print from the front USB portPage Print photos Learn how to print photosLearn how to perform other photo printing tasks Print borderless photosPrepare to print PrintClick the Printing Shortcuts tab Print photos with a border Orientation Portrait or LandscapePrepare to print To change the HP Real Life Technologies setting HP Real Life Technologies photo fixPhoto print cartridge To specify advanced color settings Advanced color settingsTo install the photo print cartridge Exif PrintTo print Exif Print-enhanced photos Save money when printing photosStore and handle photo paper StorageShare photos with friends and family Other photo projectsPrint other documents Print e-mailPrint documents Print letters Print envelopes Print postcards Print hagaki cards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Print greeting cards Two-sided printing ManualGreeting cards Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing tips Print a testPrinting shortcuts Use printing shortcuts Fast/Economical printingCreate printing shortcuts To create a printing shortcutSelect a paper type General Everyday printingPresentation printing Change the print speed or qualityTo view the print resolution Print resolutionPrint quality settings Maximum dpiPrint in grayscale Set the page orderSet a custom paper size Print preview Print multiple pages on a single sheet of paperResize a document To print multiple pages on a single sheet of paperTo preview a printed document Two-sided printingBound two-sided documents Select the Show preview before printing check boxTo print a two-sided document with a book binding To print a two-sided document with a tablet bindingFlip Pages Up Preserve Layout Printer software Make the HP Deskjet the default printerSet default print settings Windows 2000 usersTo change the default print settings Printer Properties dialog boxTo open the Printer Properties dialog box Whats This? help Ink Status windowDownload printer software updates To download a printer software updateDownload HP Photosmart Software Print cartridge combinations MaintenanceInstall print cartridges Selection numbersInstallation instructions To install a print cartridgePrinting with one print cartridge Remove plastic tape Maintenance To align print cartridges Automatically clean print cartridgesAlign print cartridges Click Align the Print CartridgesCalibrate print quality View estimated ink levelsRemove ink from your skin and clothing Manually clean print cartridgesMaintain the printer body To remove smudges, stains, or dried ink from the exteriorTo prepare to clean To manually clean print cartridge contactsMaintain print cartridges Print cartridge storage and handling Print cartridge protectorPrinter Toolbox To open the printer Toolbox Troubleshooting Error messages Print cartridge error messages Installation problems Other error messagesSolution To resolve the problem Unknown Device message displaysTo reinstall the printer software Printer lights are on or flashingPrinter name does not appear Power light is flashing What the flashing light meansBoth Power and Resume lights are flashing Resume light is flashingPrint Cartridge Status lights are on or flashing Verify the following Printer does not printFront USB port lights are flashing Check the printer lightsTo stop and restart the print service Printer is stalledClear the print queue Document prints slowly If the printer still does not printComputer does not meet system requirements Print cartridge problemsSolution To verify and install the correct print cartridges Incorrect or missing print cartridgePrint cartridge is faulty or not installed properly Click the Estimated Ink Levels tabLow on ink Paper problems Paper jamTo clear a paper jam Paper problems Out-of-paper message Printer prints on multiple sheets at onceCheck the printer properties Photos do not print correctlyCheck the paper tray Paper might be loaded improperlyHorizontal lines appear on a photo Solution Part of the photo is fadedFading occurs on the edges of a photo Problems with borderless documents Borderless printing guidelinesFading occurs near the edges of a photo Streaks appear in a light portion of a photo Solution Image is printed at an angle Solution Ink smearsPhoto has an unwanted border For most paper types For photo paper with a tear-off tabPrint quality is poor Faded prints with ink streaksPrints are faded Solution Blank pages print SolutionDocument is printed off-center or at an angle Solution Document is misprintedText and images are misaligned Envelope is printed at an angle Solution Document does not reflect the new print settingsTo install the HP Photosmart Software Front USB port problems Images in a connected digital camera do not printIf you continue to have problems Front USB port lights are flashing SolutionInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodOrder supplies Order paper or other media Order print cartridgesCountry/region Number for ordering Printer specifications Technical informationPlastics Material safety data sheetsPaper use Recycling programAppendix C LED indicator statement FCC statementVcci Class B compliance statement for users in Japan Appendix C Technical information Index Page USB 114