HP D4200 manual Installation problems, Other error messages

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Chapter 12

"Print cartridge is in the wrong slot" message

If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot" message to resolve the problem.

"Printing in ink-backup mode" message

If you receive this error message, follow the instructions in "Printing in ink-backup mode" message.

Other error messages

If you receive an error message, follow these directions.

Out of paper message

If you receive an out of paper message, follow the guidelines in Out-of-paper message.

"There was an error writing to USB port" message

The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer.

"Two-way communication cannot be established" or "Printer not responding" message

The printer might not be able to communicate with the computer if the USB cable is too long.

If you receive this error message, make sure that the USB cable is not greater than 3 meters (approximately 9.8 feet) in length.

NOTE: For best printing performance, use a USB 2.0 compatible cable.

Installation problems

If the software installation program stops or fails, check the following topics for more information:

•Installation program stops

•"Unknown Device" message displays

•Printer name does not appear

If you continue to have problems, visit HP Technical Support at www.hp.com/support.

Installation program stops

Cause: If the installation program stops when it looks for new hardware, one of the following issues is causing a communication problem:

•The USB cable is old or defective.

•Software, such as an antivirus program, is running.

•Another device, such as a scanner, is connected to the computer.

74 Troubleshooting

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Contents HP Deskjet D4200 Printer series Accessibility Visual Hewlett-Packard Company noticesAcknowledgements Terms and conventionsContents Printing tips Print other documentsPrinter software Maintenance TroubleshootingOrder supplies HP supportTechnical information Welcome Section DescriptionSection Description Special features Get started Printer at a glancePrint cartridges Ink-backup mode Buttons and lights Power button and light Print Cartridge Status lights Photosmart Essential button Resume button and light Front USB port lightsCancel icon Paper traysUnfold the paper trays To unfold the paper traysPaper guide Input trayOutput tray Fold the paper trays To fold the paper traysPrint cartridges Replace print cartridges Ink-backup modeUse print cartridges Exit ink-backup mode Ink-backup mode outputTo remove plastic tape from a print cartridge Connect the printer USBAbout the Photosmart Essential button Print using the Photosmart Essential buttonAbout the HP Photosmart Software About the front USB port Print photos using the front USB portPrint photos from the front USB port About the front USB port lights To print from the front USB portPage Learn how to print photos Learn how to perform other photo printing tasksPrint photos Print borderless photosPrint Prepare to printClick the Printing Shortcuts tab Print photos with a border Orientation Portrait or LandscapePrepare to print HP Real Life Technologies photo fix To change the HP Real Life Technologies settingPhoto print cartridge Advanced color settings To install the photo print cartridgeTo specify advanced color settings Exif PrintSave money when printing photos Store and handle photo paperTo print Exif Print-enhanced photos StorageShare photos with friends and family Other photo projectsPrint other documents Print e-mailPrint documents Print letters Print envelopes Print postcards Print hagaki cards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Two-sided printing Manual Print greeting cardsGreeting cards Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Print a test Printing tipsPrinting shortcuts Fast/Economical printing Create printing shortcutsUse printing shortcuts To create a printing shortcutGeneral Everyday printing Presentation printingSelect a paper type Change the print speed or qualityPrint resolution Print quality settingsTo view the print resolution Maximum dpiSet the page order Print in grayscaleSet a custom paper size Print multiple pages on a single sheet of paper Resize a documentPrint preview To print multiple pages on a single sheet of paperTwo-sided printing Bound two-sided documentsTo preview a printed document Select the Show preview before printing check boxTo print a two-sided document with a tablet binding To print a two-sided document with a book bindingFlip Pages Up Preserve Layout Make the HP Deskjet the default printer Set default print settingsPrinter software Windows 2000 usersPrinter Properties dialog box To change the default print settingsTo open the Printer Properties dialog box Whats This? help Ink Status windowTo download a printer software update Download printer software updatesDownload HP Photosmart Software Maintenance Install print cartridgesPrint cartridge combinations Selection numbersTo install a print cartridge Installation instructionsPrinting with one print cartridge Remove plastic tape Maintenance Automatically clean print cartridges Align print cartridgesTo align print cartridges Click Align the Print CartridgesCalibrate print quality View estimated ink levelsManually clean print cartridges Maintain the printer bodyRemove ink from your skin and clothing To remove smudges, stains, or dried ink from the exteriorTo manually clean print cartridge contacts To prepare to cleanMaintain print cartridges Print cartridge storage and handling Print cartridge protectorPrinter Toolbox To open the printer ToolboxError messages TroubleshootingPrint cartridge error messages Installation problems Other error messagesSolution To resolve the problem Unknown Device message displaysPrinter lights are on or flashing To reinstall the printer softwarePrinter name does not appear Power light is flashing What the flashing light meansBoth Power and Resume lights are flashing Resume light is flashingPrint Cartridge Status lights are on or flashing Printer does not print Front USB port lights are flashingVerify the following Check the printer lightsPrinter is stalled To stop and restart the print serviceClear the print queue Document prints slowly If the printer still does not printPrint cartridge problems Solution To verify and install the correct print cartridgesComputer does not meet system requirements Incorrect or missing print cartridgePrint cartridge is faulty or not installed properly Click the Estimated Ink Levels tabLow on ink Paper jam Paper problemsTo clear a paper jam Paper problems Out-of-paper message Printer prints on multiple sheets at oncePhotos do not print correctly Check the paper trayCheck the printer properties Paper might be loaded improperlyPart of the photo is faded Horizontal lines appear on a photo SolutionFading occurs on the edges of a photo Borderless printing guidelines Problems with borderless documentsFading occurs near the edges of a photo Streaks appear in a light portion of a photo Solution Image is printed at an angle Solution Ink smearsPhoto has an unwanted border For most paper types For photo paper with a tear-off tabPrint quality is poor Faded prints with ink streaksPrints are faded Solution Blank pages print SolutionDocument is misprinted Document is printed off-center or at an angle SolutionText and images are misaligned Document does not reflect the new print settings Envelope is printed at an angle SolutionTo install the HP Photosmart Software Front USB port problems Images in a connected digital camera do not printIf you continue to have problems Front USB port lights are flashing SolutionInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodOrder supplies Order paper or other media Order print cartridgesCountry/region Number for ordering Printer specifications Technical informationMaterial safety data sheets Paper usePlastics Recycling programAppendix C FCC statement LED indicator statementVcci Class B compliance statement for users in Japan Appendix C Technical information Index Page USB 114