HP D4200 Click the Estimated Ink Levels tab, Print cartridge is faulty or not installed properly

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Chapter 12

3.Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox.

b. Click the Estimated Ink Levels tab.

c. Click the Print Cartridge Information button and view the list of print cartridge selection numbers.

The reference guide that came with the printer also shows the print cartridge selection numbers.

4.If the print cartridge selection number is correct, try cleaning the print cartridge. For more information, see Manually clean print cartridges.

5.If the print cartridge has the wrong selection number, install a new print cartridge. For more information, see Installation instructions.

6.Close the printer cover.

If the Print Cartridge Status lights are not flashing, then the problem is fixed.

If one or both Print Cartridge Status lights are flashing, visit HP Technical Support at www.hp.com/support.

Print cartridge is faulty or not installed properly

Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly.

Solution:

To resolve the problem

1.Raise the printer cover.

2.Do one of the following:

•If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3.

•If an error message is not displayed, remove and reinstall each print cartridge and close the printer cover.

If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4.

3.Reinstall the print cartridge and close the printer cover. For more information, see Installation instructions.

If the Power light is not flashing, the problem is solved. If the Power light is flashing, go to step 4.

4.Manually clean the print cartridge.

5.Reinsert the print cartridge in the printer and close the printer cover.

If the Power light is still flashing, the print cartridge is faulty and must be replaced.

NOTE: You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available. For more information, see Ink-backup mode.

6.If the Power light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

84 Troubleshooting

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Contents HP Deskjet D4200 Printer series Acknowledgements Accessibility VisualHewlett-Packard Company notices Terms and conventionsContents Printer software Print other documentsPrinting tips Maintenance TroubleshootingTechnical information HP supportOrder supplies Welcome Section DescriptionSection Description Special features Get started Printer at a glancePrint cartridges Ink-backup mode Buttons and lights Power button and light Print Cartridge Status lights Photosmart Essential button Resume button and light Front USB port lightsCancel icon Paper traysUnfold the paper trays To unfold the paper traysOutput tray Input trayPaper guide Fold the paper trays To fold the paper traysPrint cartridges Use print cartridges Ink-backup modeReplace print cartridges To remove plastic tape from a print cartridge Ink-backup mode outputExit ink-backup mode Connect the printer USBAbout the HP Photosmart Software Print using the Photosmart Essential buttonAbout the Photosmart Essential button Print photos from the front USB port Print photos using the front USB portAbout the front USB port About the front USB port lights To print from the front USB portPage Print photos Learn how to print photosLearn how to perform other photo printing tasks Print borderless photosClick the Printing Shortcuts tab Prepare to printPrint Print photos with a border Orientation Portrait or LandscapePrepare to print Photo print cartridge To change the HP Real Life Technologies settingHP Real Life Technologies photo fix To specify advanced color settings Advanced color settingsTo install the photo print cartridge Exif PrintTo print Exif Print-enhanced photos Save money when printing photosStore and handle photo paper StorageShare photos with friends and family Other photo projectsPrint other documents Print e-mailPrint documents Print letters Print envelopes Print postcards Print hagaki cards Print index cards and other small media Print labels Print CD/DVD tattoos Print transparencies Print brochures Greeting cards Print greeting cardsTwo-sided printing Manual Print booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain paper Orientation Portrait or LandscapePrint iron-on transfers Click Printer Features, and then set Mirror Image to On Printing shortcuts Printing tipsPrint a test Use printing shortcuts Fast/Economical printingCreate printing shortcuts To create a printing shortcutSelect a paper type General Everyday printingPresentation printing Change the print speed or qualityTo view the print resolution Print resolutionPrint quality settings Maximum dpiSet a custom paper size Print in grayscaleSet the page order Print preview Print multiple pages on a single sheet of paperResize a document To print multiple pages on a single sheet of paperTo preview a printed document Two-sided printingBound two-sided documents Select the Show preview before printing check boxFlip Pages Up Preserve Layout To print a two-sided document with a book bindingTo print a two-sided document with a tablet binding Printer software Make the HP Deskjet the default printerSet default print settings Windows 2000 usersTo open the Printer Properties dialog box To change the default print settingsPrinter Properties dialog box Whats This? help Ink Status windowDownload HP Photosmart Software Download printer software updatesTo download a printer software update Print cartridge combinations MaintenanceInstall print cartridges Selection numbersPrinting with one print cartridge Installation instructionsTo install a print cartridge Remove plastic tape Maintenance To align print cartridges Automatically clean print cartridgesAlign print cartridges Click Align the Print CartridgesCalibrate print quality View estimated ink levelsRemove ink from your skin and clothing Manually clean print cartridgesMaintain the printer body To remove smudges, stains, or dried ink from the exteriorMaintain print cartridges To prepare to cleanTo manually clean print cartridge contacts Print cartridge storage and handling Print cartridge protectorPrinter Toolbox To open the printer ToolboxPrint cartridge error messages TroubleshootingError messages Installation problems Other error messagesSolution To resolve the problem Unknown Device message displaysPrinter name does not appear To reinstall the printer softwarePrinter lights are on or flashing Power light is flashing What the flashing light meansBoth Power and Resume lights are flashing Resume light is flashingPrint Cartridge Status lights are on or flashing Verify the following Printer does not printFront USB port lights are flashing Check the printer lightsClear the print queue To stop and restart the print servicePrinter is stalled Document prints slowly If the printer still does not printComputer does not meet system requirements Print cartridge problemsSolution To verify and install the correct print cartridges Incorrect or missing print cartridgePrint cartridge is faulty or not installed properly Click the Estimated Ink Levels tabLow on ink To clear a paper jam Paper problemsPaper jam Paper problems Out-of-paper message Printer prints on multiple sheets at onceCheck the printer properties Photos do not print correctlyCheck the paper tray Paper might be loaded improperlyFading occurs on the edges of a photo Horizontal lines appear on a photo SolutionPart of the photo is faded Fading occurs near the edges of a photo Problems with borderless documentsBorderless printing guidelines Streaks appear in a light portion of a photo Solution Image is printed at an angle Solution Ink smearsPhoto has an unwanted border For most paper types For photo paper with a tear-off tabPrint quality is poor Faded prints with ink streaksPrints are faded Solution Blank pages print SolutionText and images are misaligned Document is printed off-center or at an angle SolutionDocument is misprinted To install the HP Photosmart Software Envelope is printed at an angle SolutionDocument does not reflect the new print settings Front USB port problems Images in a connected digital camera do not printIf you continue to have problems Front USB port lights are flashing SolutionInk cartridge warranty information HP supportPhone support period Placing a call After the phone support periodOrder supplies Order paper or other media Order print cartridgesCountry/region Number for ordering Printer specifications Technical informationPlastics Material safety data sheetsPaper use Recycling programAppendix C Vcci Class B compliance statement for users in Japan LED indicator statementFCC statement Appendix C Technical information Index Page USB 114