HP 670C manual How You Can Find the Solution, HP Toolbox for troubleshooting

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S E C T I O N F O U R

IF YOU HAVE A

PRINTING PROBLEM

How You Can Find the Solution

If you get a message at the computer screen, follow the instructions given. If you don’t receive an error message, but you suspect a printer problem, check the HP Toolbox: click its Troubleshooting tab, then click the appropriate category and explore the possible solutions. See page 52 for how to locate the HP Toolbox. See page 52 for how to use the tabs of the

HP Toolbox for troubleshooting.

If your printer does not print, go directly to If Nothing Prints, next. Otherwise, ﬁnd the symptom that most closely matches your printer’s problem in the following troubleshooting tables. For each listed symptom, more than one solution is possible. The ﬁrst solution given is the most probable corrective action for the symptom. However, if that solution does not solve the problem, perform the other solutions in the order they appear until the problem is solved.

If you are unable to solve a problem using the information in this section, refer to Contacting Customer Support at the end of this section.

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Contents Manual Part Number C5884-90126 User’s GuidePrinting History Iii Selecting and Storing Paper, EnvelopesAdding Paper, Envelopes, Cards Removing Paper, Envelopes, CardsIndex Using HP Printer Software How Printing Works SetupAbout Fonts Using the HP Printer SoftwareSettings Opening the HP Print Settings BoxCheck your print settings How to PrintChecking Printing Progress While You’re PrintingIf You Run Out of Paper Before You’re Finished Paper How to Print on Both Sides of the PaperWhen the paper is ready, click Continue Out of Paper If Something Goes Wrong During PrintingHow to Turn Off Color About Printing in ColorUpdating the Printer Software Determining the Print Side of Paper Using PAPER, Cards ENVELOPES, Transparencies LabelsGuidelines for Using Paper Selecting Envelopes Selecting PaperStoring Paper, Envelopes, Cards, Labels, and Transparencies Selecting Transparencies, Labels, and Other PaperPaper Width Adjuster Using Standard Size PaperPaper Length Adjuster Using Non-Standard Size Paper Make sure the paper does not bend in the in tray 2184025 Using Index Cards and Postcards Remove the OUT trayRaise the card guide Card Stack Using Envelopes Using the Single Envelope Slot Loading Envelopes in the in Tray 2184031 Use this procedure to print on sheets of Avery paper labels Using Avery Paper LabelsMake sure the sheets do not bend in the in tray Removing Paper, Envelopes, Cards, or Transparencies Adding Paper, Envelopes, Cards, or TransparenciesStoring and Using Print Cartridges Using Print CartridgesAligning the Print Cartridges Removing a Print CartridgeWith the printer turned on, open the top cover Cleaning the Print Cartridges From the HP ToolboxFrom the printer buttons Printer Cleaning Procedure Materials You Will NeedRemove the Print Cartridges Clean the Print Cartridge Cradle Clean the Print CartridgesReinstall the Print Cartridges Clean the Service StationHP Toolbox for troubleshooting How You Can Find the SolutionUsing the HP Toolbox Where’s the HP Toolbox?Windows If Nothing Prints Symptom SolutionProperly installed print cartridge Symptom Solution Cards do not advance into the printer If Print Quality is Poor If Margins are Printed Wrong If Text or Pictures are Printed Wrong Printed colors User forums Troubleshooting using the ToolboxContacting Customer Support Electronic support informationPrinter software HP web site HP First FaxAfter the warranty Extended warranty optionsCalling HP Customer Support Section Four Maintaining Your Printer REFERENCE, Specifications Ordering InformationIncreasing Printer Performance Custom Paper Limitations Ink Drying TimesAbout Page Orientation Standard Drying TimesPaper Size Left and Right Bottom Margin Margins Printable Areas For Cards Printable Area For Sheet PaperPrintable Area For Envelopes Speciﬁcations US No envelope 104.7 x 241.3 mm 4.12 x 9.5 Vcci Japan Class 2 Product LED Indicator StatementPower Adapter Statement RRL Korean Class B Product FCC Statement USAAvailable Supplies and Accessories Power Module A., Canada 120V/60Hz 52 5 326-4600, Fax 54 1 Ordering InformationCanada 800 387-3154, 905 Fax 905 206-3485/-3739 Toronto 416 Fax 305 Blue Lagoon Drive, Suite Miami, FLDeclaration of Conformity HP DeskJet Control Panel for DOS Printing In DOSDOS Printer Drivers What is a printer driver?Printer Driver Level of Support HP DeskJet Control Panel for DOS Installing the HP DeskJet Control Panel for DOSHelp in the HP DeskJet Control Panel for DOS Supported Character Sets Cleaning the Print CartridgesFollow the instructions on the screen Aligning the Print CartridgesNumber of Lines/Characters in Landscape Orientation Printer Commands and Control CodesDOS Reference Lines of Text PerInternal Printer Fonts If Problems Occur Appendix D E Postcards OUT Page Hewlett-Packard Limited Warranty Statement