HP 670C manual Calling HP Customer Support, After the warranty, Extended warranty options

Page 51

IF YOU HAVE A PRINTING PROBLEM

••••••••••••••••••••••••••••••••••••••••••••••••••• ••••••••••••••••••••••••••••••••••••••••••••••••••• ••••••••••••••••••••••••

Calling HP Customer Support

Our friendly support staff can help you get your printer up and running or help you figure out how to get your broken printer repaired. Call our HP support phone at (208) 344-4131. They’re ready to help you Monday-Friday from 6:00 am to 10:00 pm (MST) and Saturdays from 9:00 am to 4:00 pm (MST).

The Customer Support representatives might ask you to try a few things, so please be at your computer and printer when you call. This service is free during the warranty of your printer; only long distance charges may apply.

After the warranty

You can still get help from HP, for a fee. Prices are subject to change without notice. (Online help is still available for free!)

•For quick questions in the United States only, call (900) 555- 1500. The charges are $2.50 per minute and begin when you connect with a support technician.

•For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is $25 per call, charged to your Visa or MasterCard.

•HP also offers a variety of options to complement the standard warranty. Call (800) 446-0522 in the U.S. or (800) 268-1221 in Canada for details.

Extended warranty options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

•Consult your reseller to get extended coverage.

•If your reseller does not offer service contracts, please call Hewlett-Packard directly and ask about our service agreement offering. In the U.S. call (800) 446-0522, in Canada call (800) 268-1221. For service agreements outside the U.S. and Canada, contact your local HP Sales Office.

A note about letters

If you need technical help or have something you want to say to HP, it is best that you call us when you are in front of your computer and printer. This way we can work through the problem quickly. If you write a letter to HP, then we must call you back, which can be very difficult to do. Because of this, we request that you call us rather than write us, so we can help you immediately!

••••••••••••••••••••••••••••••••••••••••••••••••••• ••••••••••••••••••••••••••••••••••••••••••••••••••• ••••••••••••••••••••••••

63

Page 50 Page 52
Image 51
Page 50 Page 52
Contents Manual Part Number C5884-90126 User’s GuidePrinting History Iii Selecting and Storing Paper, EnvelopesAdding Paper, Envelopes, Cards Removing Paper, Envelopes, CardsIndex Using HP Printer Software How Printing Works SetupAbout Fonts Using the HP Printer SoftwareSettings Opening the HP Print Settings BoxCheck your print settings How to PrintChecking Printing Progress While You’re PrintingIf You Run Out of Paper Before You’re Finished Paper How to Print on Both Sides of the PaperWhen the paper is ready, click Continue Out of Paper If Something Goes Wrong During PrintingHow to Turn Off Color About Printing in ColorUpdating the Printer Software Determining the Print Side of Paper Using PAPER, Cards ENVELOPES, Transparencies LabelsGuidelines for Using Paper Selecting Envelopes Selecting PaperStoring Paper, Envelopes, Cards, Labels, and Transparencies Selecting Transparencies, Labels, and Other PaperPaper Width Adjuster Using Standard Size PaperPaper Length Adjuster Using Non-Standard Size Paper Make sure the paper does not bend in the in tray 2184025 Using Index Cards and Postcards Remove the OUT trayRaise the card guide Card Stack Using Envelopes Using the Single Envelope Slot Loading Envelopes in the in Tray 2184031 Use this procedure to print on sheets of Avery paper labels Using Avery Paper LabelsMake sure the sheets do not bend in the in tray Removing Paper, Envelopes, Cards, or Transparencies Adding Paper, Envelopes, Cards, or TransparenciesStoring and Using Print Cartridges Using Print CartridgesAligning the Print Cartridges Removing a Print CartridgeWith the printer turned on, open the top cover Cleaning the Print Cartridges From the HP ToolboxFrom the printer buttons Printer Cleaning Procedure Materials You Will NeedRemove the Print Cartridges Clean the Print Cartridge Cradle Clean the Print CartridgesReinstall the Print Cartridges Clean the Service StationHP Toolbox for troubleshooting How You Can Find the SolutionUsing the HP Toolbox Where’s the HP Toolbox?Windows If Nothing Prints Symptom SolutionProperly installed print cartridge Symptom Solution Cards do not advance into the printer If Print Quality is Poor If Margins are Printed Wrong If Text or Pictures are Printed Wrong Printed colors User forums Troubleshooting using the ToolboxContacting Customer Support Electronic support informationPrinter software HP web site HP First FaxAfter the warranty Extended warranty optionsCalling HP Customer Support Section Four Maintaining Your Printer REFERENCE, Specifications Ordering InformationIncreasing Printer Performance Custom Paper Limitations Ink Drying TimesAbout Page Orientation Standard Drying TimesPaper Size Left and Right Bottom Margin Margins Printable Areas For Cards Printable Area For Sheet PaperPrintable Area For Envelopes Specifications US No envelope 104.7 x 241.3 mm 4.12 x 9.5 Vcci Japan Class 2 Product LED Indicator StatementPower Adapter Statement RRL Korean Class B Product FCC Statement USAAvailable Supplies and Accessories Power Module A., Canada 120V/60Hz 52 5 326-4600, Fax 54 1 Ordering InformationCanada 800 387-3154, 905 Fax 905 206-3485/-3739 Toronto 416 Fax 305 Blue Lagoon Drive, Suite Miami, FLDeclaration of Conformity HP DeskJet Control Panel for DOS Printing In DOSDOS Printer Drivers What is a printer driver?Printer Driver Level of Support HP DeskJet Control Panel for DOS Installing the HP DeskJet Control Panel for DOSHelp in the HP DeskJet Control Panel for DOS Supported Character Sets Cleaning the Print CartridgesFollow the instructions on the screen Aligning the Print CartridgesNumber of Lines/Characters in Landscape Orientation Printer Commands and Control CodesDOS Reference Lines of Text PerInternal Printer Fonts If Problems Occur Appendix D E Postcards OUT Page Hewlett-Packard Limited Warranty Statement
Top Page Image Contents