HP 670C manual Contacting Customer Support, Troubleshooting using the Toolbox, User forums

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IF YOU HAVE A PRINTING PROBLEM

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Contacting Customer Support

If you have questions, either general ones regarding how your printer works or speciﬁc ones regarding a problem you’re having, you have several possibilities for getting the answers.

Troubleshooting using the Toolbox

If you have a speciﬁc problem, the quickest way to ﬁnd a solution might be right at your ﬁngertips. Check the online troubleshooting feature, located in the HP Toolbox (see page 52 to ﬁnd out how to get to the Toolbox). If the suggestions in the Toolbox don’t solve your problem, you still have many options, as described next.

Electronic support information

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer.

User forums

You can get friendly help from knowledgeable users and system operators in the CompuServe and America Online user forums. In the user forums, you can leave your question and check back later for ideas and solutions suggested by other users. You can read through old messages left by other users to see if anyone else has had a problem similar to yours, and has provided the solution online.

Also, both forums keep a list of FAQs (Frequently Asked

Questions) which you can peruse for hints.

CompuServe: Go to the HP Peripherals forum (Go HPPER). To subscribe to CompuServe, in the U.S. call 1-800-848-8199 and ask for representative #51. Candadian residents should consult their phone directory for the nearest CompuServe ofﬁce. (This service is not operated by Hewlett-Packard.)

America Online: Access the HP forum. Click “keyword” on the “Go To” menu, type “HP”, and press the Enter key to bring the HP forum home page directly to your screen.

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Contents Manual Part Number C5884-90126 User’s GuidePrinting History Adding Paper, Envelopes, Cards Selecting and Storing Paper, EnvelopesRemoving Paper, Envelopes, Cards IiiIndex Using HP Printer Software How Printing Works SetupAbout Fonts Using the HP Printer SoftwareSettings Opening the HP Print Settings BoxCheck your print settings How to PrintWhile You’re Printing Checking Printing ProgressIf You Run Out of Paper Before You’re Finished Paper How to Print on Both Sides of the PaperWhen the paper is ready, click Continue Out of Paper If Something Goes Wrong During PrintingAbout Printing in Color How to Turn Off ColorUpdating the Printer Software Determining the Print Side of Paper Using PAPER, Cards ENVELOPES, Transparencies LabelsGuidelines for Using Paper Selecting Envelopes Selecting PaperStoring Paper, Envelopes, Cards, Labels, and Transparencies Selecting Transparencies, Labels, and Other PaperPaper Width Adjuster Using Standard Size PaperPaper Length Adjuster Using Non-Standard Size Paper Make sure the paper does not bend in the in tray 2184025 Remove the OUT tray Using Index Cards and PostcardsRaise the card guide Card Stack Using Envelopes Using the Single Envelope Slot Loading Envelopes in the in Tray 2184031 Use this procedure to print on sheets of Avery paper labels Using Avery Paper LabelsMake sure the sheets do not bend in the in tray Removing Paper, Envelopes, Cards, or Transparencies Adding Paper, Envelopes, Cards, or TransparenciesStoring and Using Print Cartridges Using Print CartridgesRemoving a Print Cartridge Aligning the Print CartridgesWith the printer turned on, open the top cover From the HP Toolbox Cleaning the Print CartridgesFrom the printer buttons Materials You Will Need Printer Cleaning ProcedureRemove the Print Cartridges Clean the Print Cartridge Cradle Clean the Print CartridgesReinstall the Print Cartridges Clean the Service StationHP Toolbox for troubleshooting How You Can Find the SolutionWhere’s the HP Toolbox? Using the HP ToolboxWindows If Nothing Prints Symptom SolutionProperly installed print cartridge Symptom Solution Cards do not advance into the printer If Print Quality is Poor If Margins are Printed Wrong If Text or Pictures are Printed Wrong Printed colors Contacting Customer Support Troubleshooting using the ToolboxElectronic support information User forumsPrinter software HP web site HP First FaxExtended warranty options After the warrantyCalling HP Customer Support Section Four Maintaining Your Printer REFERENCE, Specifications Ordering InformationIncreasing Printer Performance About Page Orientation Ink Drying TimesStandard Drying Times Custom Paper LimitationsPaper Size Left and Right Bottom Margin Margins Printable Area For Sheet Paper Printable Areas For CardsPrintable Area For Envelopes Speciﬁcations US No envelope 104.7 x 241.3 mm 4.12 x 9.5 Power Adapter Statement RRL Korean Class B Product LED Indicator StatementFCC Statement USA Vcci Japan Class 2 ProductAvailable Supplies and Accessories Power Module A., Canada 120V/60Hz Canada 800 387-3154, 905 Fax 905 206-3485/-3739 Toronto 416 Ordering InformationFax 305 Blue Lagoon Drive, Suite Miami, FL 52 5 326-4600, Fax 54 1Declaration of Conformity HP DeskJet Control Panel for DOS Printing In DOSDOS Printer Drivers What is a printer driver?Printer Driver Level of Support HP DeskJet Control Panel for DOS Installing the HP DeskJet Control Panel for DOSHelp in the HP DeskJet Control Panel for DOS Follow the instructions on the screen Cleaning the Print CartridgesAligning the Print Cartridges Supported Character SetsDOS Reference Printer Commands and Control CodesLines of Text Per Number of Lines/Characters in Landscape OrientationInternal Printer Fonts If Problems Occur Appendix D E Postcards OUT Page Hewlett-Packard Limited Warranty Statement