HP 670C manual Cards do not advance into the printer

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SECTION FOUR

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Symptom

Solution

 

 

Printer advances multiple sheets of paper.

The paper is stuck together. Remove the paper, separate stuck paper, and reload it.

Too much paper is in the IN tray at one time. Remove a few sheets of paper.

Different paper types, sizes, or weights are loaded in the IN tray at the same time. Remove the stack and reload paper of only one type and size.

Printer ejects piece after piece of paper, printing only a single character on each piece.

The printer failed or the computer-to-printer connection failed. Turn off the printer, disconnect the printer cable from the back of the printer, and turn the printer on again. Print a self-test as described on page 14. If the self-test doesn’t print, the printer failed: see Contacting Customer Support on page 61. If the printer is not the problem, cancel all print jobs at the computer, reconnect the printer cable, and resend the file to the printer. If the printout is still garbled, the problem may be with the printer cable, the cable connections, the computer port, or the selected printer driver. Try another printer cable. If the printer cable is not the problem, see Contacting Customer Support on page 61.

Envelopes do not advance into the printer from the IN tray or the single envelope slot.

The envelopes are improperly loaded. See Section 2 for the correct envelope loading procedure.

The envelopes in the IN tray are bent or damaged, or too many or too few envelopes are loaded in the IN tray.

Cards do not advance into the printer.

The cards are incorrectly loaded in the IN tray. See Section 2 for the correct card loading procedure.

An unsupported type of card is loaded in the IN tray.

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Contents User’s Guide Manual Part Number C5884-90126Printing History Selecting and Storing Paper, Envelopes Adding Paper, Envelopes, CardsRemoving Paper, Envelopes, Cards IiiIndex Using HP Printer Software Setup How Printing WorksUsing the HP Printer Software About FontsOpening the HP Print Settings Box SettingsHow to Print Check your print settingsIf You Run Out of Paper Before You’re Finished Checking Printing ProgressWhile You’re Printing How to Print on Both Sides of the Paper PaperWhen the paper is ready, click Continue If Something Goes Wrong During Printing Out of PaperUpdating the Printer Software How to Turn Off ColorAbout Printing in Color Using PAPER, Cards ENVELOPES, Transparencies Labels Determining the Print Side of PaperGuidelines for Using Paper Selecting Paper Selecting EnvelopesSelecting Transparencies, Labels, and Other Paper Storing Paper, Envelopes, Cards, Labels, and TransparenciesUsing Standard Size Paper Paper Width AdjusterPaper Length Adjuster Using Non-Standard Size Paper Make sure the paper does not bend in the in tray 2184025 Raise the card guide Using Index Cards and PostcardsRemove the OUT tray Card Stack Using Envelopes Using the Single Envelope Slot Loading Envelopes in the in Tray 2184031 Using Avery Paper Labels Use this procedure to print on sheets of Avery paper labelsMake sure the sheets do not bend in the in tray Adding Paper, Envelopes, Cards, or Transparencies Removing Paper, Envelopes, Cards, or TransparenciesUsing Print Cartridges Storing and Using Print CartridgesWith the printer turned on, open the top cover Aligning the Print CartridgesRemoving a Print Cartridge From the printer buttons Cleaning the Print CartridgesFrom the HP Toolbox Remove the Print Cartridges Printer Cleaning ProcedureMaterials You Will Need Clean the Print Cartridges Clean the Print Cartridge CradleClean the Service Station Reinstall the Print CartridgesHow You Can Find the Solution HP Toolbox for troubleshootingWindows Using the HP ToolboxWhere’s the HP Toolbox? Symptom Solution If Nothing PrintsProperly installed print cartridge Symptom Solution Cards do not advance into the printer If Print Quality is Poor If Margins are Printed Wrong If Text or Pictures are Printed Wrong Printed colors Troubleshooting using the Toolbox Contacting Customer SupportElectronic support information User forumsHP web site HP First Fax Printer softwareCalling HP Customer Support After the warrantyExtended warranty options Section Four REFERENCE, Specifications Ordering Information Maintaining Your PrinterIncreasing Printer Performance Ink Drying Times About Page OrientationStandard Drying Times Custom Paper LimitationsPaper Size Left and Right Bottom Margin Margins Printable Area For Envelopes Printable Areas For CardsPrintable Area For Sheet Paper Specifications US No envelope 104.7 x 241.3 mm 4.12 x 9.5 LED Indicator Statement Power Adapter Statement RRL Korean Class B ProductFCC Statement USA Vcci Japan Class 2 ProductAvailable Supplies and Accessories Power Module A., Canada 120V/60Hz Ordering Information Canada 800 387-3154, 905 Fax 905 206-3485/-3739 Toronto 416Fax 305 Blue Lagoon Drive, Suite Miami, FL 52 5 326-4600, Fax 54 1Declaration of Conformity Printing In DOS HP DeskJet Control Panel for DOSWhat is a printer driver? DOS Printer DriversPrinter Driver Level of Support Installing the HP DeskJet Control Panel for DOS HP DeskJet Control Panel for DOSHelp in the HP DeskJet Control Panel for DOS Cleaning the Print Cartridges Follow the instructions on the screenAligning the Print Cartridges Supported Character SetsPrinter Commands and Control Codes DOS ReferenceLines of Text Per Number of Lines/Characters in Landscape OrientationInternal Printer Fonts If Problems Occur Appendix D E Postcards OUT Page Hewlett-Packard Limited Warranty Statement
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