HP 670C manual If Nothing Prints, Symptom Solution

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IF YOU HAVE A PRINTING PROBLEM

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If Nothing Prints

When the printer is in the ready-to-print state, the power light is lit and the resume light is off. When the computer is sending a file to the printer, and when the printer is printing a file, the power light blinks and the resume light is off. When the printer needs attention or when a printer error occurs, either the resume light blinks or both lights blink alternately.

If both print cartridge cradles contain properly installed print cartridges, and if paper, envelopes, cards, Avery paper labels, or transparencies are loaded in the printer, and if the printer does not print, observe the state of the printer’s power and resume lights, and then find the symptom in the following table that best matches the observed condition of your printer.

For each listed symptom, more than one solution is usually possible. The first solution given is the most probable corrective action for the symptom. However, if that solution does not solve the problem, perform the other solutions in the order they appear until the problem is solved.

Symptom

Solution

Both lights on the front of the printer are off, and nothing prints.

The printer is not turned on or is improperly connected to the power source. Make sure the power module plug is firmly inserted in the printer’s power socket and the other end of the cord is plugged into an outlet. Make sure any attached power strip is turned on and plugged into an outlet. If possible, try using a different power outlet. Then turn on the printer by pressing the power button.

The printer is in an undefined state. If open, close the top cover on the printer. Cycle the power to the printer by pressing the power button. You may need to press the power button a second time.

The printer failed or the computer-to-printer connection failed. Turn off the printer, disconnect the printer cable from the back of the printer, and turn the printer on again. If the lights stay off, the printer failed: see Contacting Customer Support on page 61.

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Contents Manual Part Number C5884-90126 User’s GuidePrinting History Adding Paper, Envelopes, Cards Selecting and Storing Paper, EnvelopesRemoving Paper, Envelopes, Cards IiiIndex Using HP Printer Software How Printing Works SetupAbout Fonts Using the HP Printer SoftwareSettings Opening the HP Print Settings BoxCheck your print settings How to PrintIf You Run Out of Paper Before You’re Finished Checking Printing ProgressWhile You’re Printing Paper How to Print on Both Sides of the PaperWhen the paper is ready, click Continue Out of Paper If Something Goes Wrong During PrintingUpdating the Printer Software How to Turn Off ColorAbout Printing in Color Determining the Print Side of Paper Using PAPER, Cards ENVELOPES, Transparencies LabelsGuidelines for Using Paper Selecting Envelopes Selecting PaperStoring Paper, Envelopes, Cards, Labels, and Transparencies Selecting Transparencies, Labels, and Other PaperPaper Width Adjuster Using Standard Size PaperPaper Length Adjuster Using Non-Standard Size Paper Make sure the paper does not bend in the in tray 2184025 Raise the card guide Using Index Cards and PostcardsRemove the OUT tray Card Stack Using Envelopes Using the Single Envelope Slot Loading Envelopes in the in Tray 2184031 Use this procedure to print on sheets of Avery paper labels Using Avery Paper LabelsMake sure the sheets do not bend in the in tray Removing Paper, Envelopes, Cards, or Transparencies Adding Paper, Envelopes, Cards, or TransparenciesStoring and Using Print Cartridges Using Print CartridgesWith the printer turned on, open the top cover Aligning the Print CartridgesRemoving a Print Cartridge From the printer buttons Cleaning the Print CartridgesFrom the HP Toolbox Remove the Print Cartridges Printer Cleaning ProcedureMaterials You Will Need Clean the Print Cartridge Cradle Clean the Print CartridgesReinstall the Print Cartridges Clean the Service StationHP Toolbox for troubleshooting How You Can Find the SolutionWindows Using the HP ToolboxWhere’s the HP Toolbox? If Nothing Prints Symptom SolutionProperly installed print cartridge Symptom Solution Cards do not advance into the printer If Print Quality is Poor If Margins are Printed Wrong If Text or Pictures are Printed Wrong Printed colors Contacting Customer Support Troubleshooting using the ToolboxElectronic support information User forumsPrinter software HP web site HP First FaxCalling HP Customer Support After the warrantyExtended warranty options Section Four Maintaining Your Printer REFERENCE, Specifications Ordering InformationIncreasing Printer Performance About Page Orientation Ink Drying TimesStandard Drying Times Custom Paper LimitationsPaper Size Left and Right Bottom Margin Margins Printable Area For Envelopes Printable Areas For CardsPrintable Area For Sheet Paper Specifications US No envelope 104.7 x 241.3 mm 4.12 x 9.5 Power Adapter Statement RRL Korean Class B Product LED Indicator StatementFCC Statement USA Vcci Japan Class 2 ProductAvailable Supplies and Accessories Power Module A., Canada 120V/60Hz Canada 800 387-3154, 905 Fax 905 206-3485/-3739 Toronto 416 Ordering InformationFax 305 Blue Lagoon Drive, Suite Miami, FL 52 5 326-4600, Fax 54 1Declaration of Conformity HP DeskJet Control Panel for DOS Printing In DOSDOS Printer Drivers What is a printer driver?Printer Driver Level of Support HP DeskJet Control Panel for DOS Installing the HP DeskJet Control Panel for DOSHelp in the HP DeskJet Control Panel for DOS Follow the instructions on the screen Cleaning the Print CartridgesAligning the Print Cartridges Supported Character SetsDOS Reference Printer Commands and Control CodesLines of Text Per Number of Lines/Characters in Landscape OrientationInternal Printer Fonts If Problems Occur Appendix D E Postcards OUT Page Hewlett-Packard Limited Warranty Statement
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