HP R5500 Warranty information, Limited warranty, $250,000 Computer Load Protection Guarantee

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Warranty information

Limited warranty

To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.

$250,000 Computer Load Protection Guarantee

In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered.

IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United States and Canada.

The $250,000 Computer Load Protection Guarantee only applies if:

•The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters, other ground wires, or other electrical connections.

•The UPS installation complies with all applicable electrical and safety codes specified by the NEC.

•The UPS is used under normal operating conditions and users comply with all instructions and labels.

•The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse. o The Guarantee applies only to the original end-user and is non-transferable.

o The Guarantee does not include reimbursement for or restoration of any data loss.

•The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a server, workstation, or personal computer, or the UPS is connected directly to a server, workstation, or personal computer.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that the battery is replaced free of charge when a notification that the battery might fail is received from power management software. The battery warranty coverage is 3 years for parts. The warranty for the first year of ownership includes parts and labor. If battery spares are not available for a particular UPS model, the entire UPS, including its battery, is replaced.

A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or both of the following ways:

•An LED showing the battery is low

•Notification from power management software

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Contents Part Number 351643-004A September 2007 Fourth Edition HP UPS R5500 User GuideAudience assumptions Contents Verifying the Repo port connection Powering down the UPS Power management softwareOrdering spares Before you contact HP HP contact information UPS spare parts list Hardware optionsDescription Component identificationUPS R5500 overview UPS front panelUPS front panel controls Powers up the UPS Starting power toFront panel is shown with the bezel removed LED description UPS front panel LED indicatorsRepo port UPS rear panelERM rear panel Tools and materials InstallationPrecautions Preparing to install the hardwareInstalling the mounting rails Selecting a siteReadying the equipment Installation Installation Installing the UPS Preparing the rails for integrated shippingTighten the hex nuts Installation Removing the UPS battery bracket Installing the batteries Installation Installation Connecting the Repo port Connecting the ground bonding cable Connecting the UPS to utility power Connecting devices to the UPSGround bonding cable is not included Installation Starting power to the load Installing the ERMInstallation Installation Modes of operation Standby modeOperate mode UPS operationsExplanation when LED is illuminated Configuring the UPSConfigure mode Auto-Bypass modeAvailable settings Parameter Testing the LEDsSilencing an audible alarm Powering down the UPSVerifying the Repo port connection Power management software Power managementRemoving the UPS front bezel Removing the ERM front bezel MaintenanceReplacing the UPS electronics module Replacing the UPS option card Replacing the batteries Important battery safety informationBattery care and storage guidelines To replace the component, reverse the removal procedureUPS battery replacement procedure Replacing the ERM Replacing the UPSUpdating the UPS firmware 30? TroubleshootingLED and audible alarm troubleshooting Alarm Be silencedInput voltage is not within ±12 percent of nominal voltage Battery conditionGeneral alarm condition Bypass is out of rangeInsufficient warning of low batteries Internal UPS fault conditionLow battery shutdowns Input voltage is out of rangeRepo condition Site wiring conditionUPS does not provide the expected backup time Overload conditionUtility power condition UPS frequently switches between utility and battery powerUPS is in Auto-Bypass mode UPS is on batteryUPS input specifications SpecificationsUPS physical specifications ERM physical specificationsConfiguration setting VAC Available nominal output voltage Power protection specificationsVoltage specifications UPS model Nominal power Rating W Voltage settingOutput tolerance specifications Battery specificationsBattery runtime for NA/JPN model Battery runtime for Intl modelRepo port specifications Environmental specificationsDescription Spare part Number UPS spare parts listSpares Ordering sparesHardware options Technical support Before you contact HPHP contact information Pre-Failure Battery Warranty Warranty informationLimited warranty $250,000 Computer Load Protection GuaranteeRegulatory compliance notices Regulatory compliance identification numbersFederal Communications Commission notice Cables ModificationsEuropean Union regulatory notice Canadian notice Avis CanadienJapanese notice Bsmi notice Battery replacement notice Power cord statement for Japan Taiwan battery recycling noticeElectrostatic discharge Preventing electrostatic dischargeGrounding methods to prevent electrostatic discharge Acronyms and abbreviations Index Communications port, connectingInstallation instructions Repo port, connecting

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