Problem |
| Possible cause |
| Solution | |
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| |
Windows PC only |
| Installation was not |
| Try the following: | |
When I connected |
| completed, it was |
| 1 | Disconnect the USB cable from your |
a USB cable |
| cancelled, or there |
|
| computer. |
between the printer |
| was an error. |
| 2 | Unplug the power cord from the |
and my computer, |
|
|
|
| printer, then plug it in again. |
the New Hardware |
|
|
| 3 | Uninstall the printer software. Insert the |
Wizard appeared |
|
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| ||
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| printer software CD into your computer, | |
once, but the printer |
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| |
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| click Remove HP Photosmart software, | |
did not install |
|
|
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| |
|
|
|
| then follow the instructions on your | |
completely. Now |
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| |
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| computer screen. | |
the New Hardware |
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| |
|
|
| 4 | When the uninstall is completed, restart | |
Wizard will not |
|
|
| ||
|
|
|
| your computer. | |
appear again. |
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| |
|
|
| 5 | Reconnect the USB cable to your | |
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| ||
|
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|
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| computer. Make sure the cable is |
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|
|
|
| securely attached to the USB port on |
|
|
|
|
| the back of the printer. |
|
|
|
| 6 | Reinstall the printer software. For |
|
|
|
|
| instructions, see the Software Setup & |
|
|
|
|
| Product Support booklet. |
|
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|
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| |
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|
|
Windows PC only |
| Static electricity has |
| Try the following: | |
When I connect a |
| built up in the cable |
| 1 | Disconnect the USB cable from your |
USB cable between |
| between your |
|
| printer. |
the printer and my |
| computer and |
| 2 | Disconnect the power cord from the |
computer, an |
| printer. |
|
| printer. |
UNKNOWN |
| OR |
| 3 | Wait approximately 10 seconds. |
DEVICE message |
| You may have a |
| ||
|
| 4 | Plug the power cord back into the | ||
appears. |
| defective USB |
| ||
|
|
| printer. | ||
|
| cable. |
|
| |
|
|
| 5 | Plug the USB cable back into the port | |
|
| OR |
| ||
|
|
|
| on the back of the printer. | |
|
| Your USB cable |
|
| |
|
|
| 6 | If UNKNOWN DEVICE continues to | |
|
| may not be |
| ||
|
|
|
| appear in the New Hardware Wizard, | |
|
| connected |
|
| |
|
|
|
| check www.hp.com for updates or | |
|
| properly. |
|
| |
|
|
|
| contact HP Support and Services. For | |
|
| OR |
|
| |
|
|
|
| contact information, see the Software | |
|
| The software could |
|
| Setup & Product Support booklet that |
|
| not identify the |
|
| came with your printer. |
|
| printer; the printer- |
|
|
|
|
| USB connection |
|
|
|
|
| may be defective. |
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34 | basics guide |