Problem
Macintosh only
My printer is connected with a USB cable through another USB device or a hub and my printer and computer have lost communication.
Possible cause |
| Solution |
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|
|
Your printer may |
| Try the following: |
not be getting good |
| • Connect the printer directly to the USB |
data from the other |
| port on the computer. |
device or hub. |
| • Make sure the USB cable is securely |
OR |
| |
| attached to both the computer and to | |
| the USB port on the back of the printer. | |
communication |
| • Try disconnecting other USB devices |
between the printer |
| from the hub and print your document |
and the computer |
| again. |
was interrupted by |
|
|
another device |
|
|
attached to the hub. |
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The USB cable is |
| Make sure you are using a USB cable |
too long. |
| length that is supported by your printer. |
|
| For more information, see specifications |
|
| on page 53. |
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|
|
printer problems
Problem
Printing is very slow.
(continued on next page)
Possible cause |
| Solution |
|
|
|
Your computer may |
| Check the amount of free RAM (memory) |
have less than the |
| and the processor speed of your |
recommended |
| computer. For information on the system |
system |
| requirements, see specifications on |
requirements. |
| page 53. |
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Too many software |
| Close all unnecessary software programs. |
programs may be |
|
|
running at the same |
|
|
time. |
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troubleshooting: printer problems | 35 |