HP 2000C Printing a Diagnostic Test, Testing Two-way Communication, To test two-way communication

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TroubleshootingPrintingProblems

Printing a Diagnostic Test Page

Printing a Diagnostic Test Page

The Diagnostic Test page is a useful tool for checking printer status. The test page includes information on the printer, built-in fonts, printheads, and ink cartridges.

To print a Diagnostic Test page

1With the printer on (power light on), press and hold

down the power button.

2Press the resume button 5 times.

3Release the power button.

Testing Two-way Communication

If you are not sure whether two-way communication is working, you can test it using the HP 2000C Toolbox.

To test two-way communication

1Make sure the printer and computer are on. (Always turn the printer on first).

2Open the HP 2000C Toolbox. For details, see ÒUsing the HP 2000C ToolboxÓ in the ÒUsing Your Printer Driver SoftwareÓ section of this UserÕs Guide.

3Click the Services tab, then click Test Printer Communication. Follow the instructions on your computer screen.

38Section 2 Problem Solving and Maintenance

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Contents Professional Series Color PrinterHewlett-Packard Limited Warranty Statement UserÕs Guide Printing History AcknowledgmentsAcknowledgments Table of Contents Smart Printing Saves You Time and Money PrinterÕs Key FeaturesHPÕs Fastest Color InkJet Printer HPÕs Fastest Color InkJet PrinterInk Cartridges Printheads Printer Parts and Functions Understanding the PrinterÕs Parts and FunctionsRemoved for maintenance tasks Printer Lights Indications Printer Parts FunctionsTo print a Sample To print a Diagnostic TestPrinter Software Components Using Your Printer Driver SoftwarePrinter Software Components Selecting Your Printer Selecting Your PrinterTo open the HP 2000C Toolbox Ð Windows Using the HP 2000C ToolboxUsing the HP 2000C Toolbox To open the HP 2000C Toolbox Ð Windows 95 and Windows NTSelecting Custom HP Print Settings Changing Print SettingsChanging Print Settings Using Your Printer Driver Software Paper Recommendations Selecting and Using PaperPaper Recommendations HP Premium InkJet Paper HP Special MediaHP Special Media HP Bright White InkJet PaperHP Deluxe Photo Paper HP Premium InkJet Heavyweight PaperHP Photo Paper HP Premium Photo PaperHP Premium InkJet Rapid-Dry Transparencies To load media in the in tray Basic Steps for Loading All Types of MediaBasic Steps for Loading All Types of Media Selecting and Using Paper Selecting and Using Paper To check ink cartridge ink levels Monitoring and Replacing Ink CartridgesMonitoring Ink Cartridges Monitoring Ink CartridgesReplacing an Ink Cartridge Replacing an Ink CartridgeClose the ink cartridge door Maintaining Printheads Maintaining and Replacing PrintheadsMaintaining Printheads Replacing a Printhead To clean the printheadsReplacing a Printhead Make sure the printer power is onMaintaining and Replacing Printheads Maintaining and Replacing Printheads Network-Connect recommended Using Your Printer on a NetworkSetting Up Your Printer on a Network Network-ConnectWindows 95 and Windows NT Troubleshooting Printing ProblemsUsing the HP 2000C Toolbox for Troubleshooting To use the troubleshooting feature HP 2000C ToolboxTo test two-way communication Printing a Diagnostic TestPrinting a Diagnostic Test Testing Two-way CommunicationTo clear a paper jam in the in or OUT tray Clearing Paper JamsClearing Paper Jams Information on Other Printing Problems Information on Other Printing ProblemsWorld Wide Web Using the HP 2000C Toolbox for TroubleshootingCustomer Support Electronic SupportEurope HP First Fax ProgramHP First Fax Program Country Telephone Number North AmericaCountry After the Warranty PeriodHP Customer Support Center Help HP Customer Support Center HelpDuring the Warranty Period Africa During the Warranty PeriodLatin America Express Exchange U.S. only Extending Your WarrantyOther Support Programs Other Support ProgramsReplaceable Parts HP Reorder Number Ordering Parts and AccessoriesReplaceable Parts Accessories AccessoriesOrdering Information Ordering InformationMinimum Margins SpecificationsMinimum Margins Printer Specifications Printer SpecificationsButtons Recommended System Requirements Minimum System RequirementsHewlett-Packard Company Model C4530A Regulatory NoticeRegulatory Notice Regulatory NoticeEnergy Consumption Environmental StatementReduction and Elimination RecyclingUserÕs Guide Number C4530-90019