HP manual Customer Support, Using the HP 2000C Toolbox for Troubleshooting, Electronic Support

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CustomerSupport

Using the HP 2000C Toolbox for Troubleshooting

If you encounter a printing problem, or have questions about how your printer works, HP offers several options for getting assistance.

Using the HP 2000C Toolbox for Troubleshooting

If you have specific printing problems, open the 2000C Toolbox and go to the Troubleshooting tab. Most common printing problems can be solved by following the step-by-step instructions provided in the Toolbox. For details on opening the Toolbox, see ÒUsing the HP 2000C ToolboxÓ in the ÒUsing Your Printer Driver SoftwareÓ section of this UserÕs Guide.

Electronic Support

For free help with your printer 24 hours a day, 7 days a week, use one of the following services:

World Wide Web

The fastest and most up-to-date technical support help for your printer is provided by HP at:

http://hp2000c.com

America Online & CompuServe

America Online and CompuServe are both electronic information and communication services run by independent companies. The GO word (or keyword) for the Hewlett-Packard Forum is ÒHP.Ó In these forums, you can ask or answer questions about HP products.

Section 3 Support

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Contents Color Printer Professional SeriesHewlett-Packard Limited Warranty Statement UserÕs Guide Printing History AcknowledgmentsAcknowledgments Table of Contents HPÕs Fastest Color InkJet Printer PrinterÕs Key FeaturesHPÕs Fastest Color InkJet Printer Smart Printing Saves You Time and MoneyInk Cartridges Printheads Understanding the PrinterÕs Parts and Functions Printer Parts and FunctionsRemoved for maintenance tasks Printer Parts Functions Printer Lights IndicationsTo print a Diagnostic Test To print a SamplePrinter Software Components Using Your Printer Driver SoftwarePrinter Software Components Selecting Your Printer Selecting Your PrinterTo open the HP 2000C Toolbox Ð Windows 95 and Windows NT Using the HP 2000C ToolboxUsing the HP 2000C Toolbox To open the HP 2000C Toolbox Ð WindowsSelecting Custom HP Print Settings Changing Print SettingsChanging Print Settings Using Your Printer Driver Software Paper Recommendations Selecting and Using PaperPaper Recommendations HP Bright White InkJet Paper HP Special MediaHP Special Media HP Premium InkJet PaperHP Premium Photo Paper HP Premium InkJet Heavyweight PaperHP Photo Paper HP Deluxe Photo PaperHP Premium InkJet Rapid-Dry Transparencies To load media in the in tray Basic Steps for Loading All Types of MediaBasic Steps for Loading All Types of Media Selecting and Using Paper Selecting and Using Paper Monitoring Ink Cartridges Monitoring and Replacing Ink CartridgesMonitoring Ink Cartridges To check ink cartridge ink levelsReplacing an Ink Cartridge Replacing an Ink CartridgeClose the ink cartridge door Maintaining Printheads Maintaining and Replacing PrintheadsMaintaining Printheads To clean the printheads Replacing a PrintheadMake sure the printer power is on Replacing a PrintheadMaintaining and Replacing Printheads Maintaining and Replacing Printheads Network-Connect Using Your Printer on a NetworkSetting Up Your Printer on a Network Network-Connect recommendedTo use the troubleshooting feature HP 2000C Toolbox Troubleshooting Printing ProblemsUsing the HP 2000C Toolbox for Troubleshooting Windows 95 and Windows NTTesting Two-way Communication Printing a Diagnostic TestPrinting a Diagnostic Test To test two-way communicationTo clear a paper jam in the in or OUT tray Clearing Paper JamsClearing Paper Jams Information on Other Printing Problems Information on Other Printing ProblemsElectronic Support Using the HP 2000C Toolbox for TroubleshootingCustomer Support World Wide WebCountry Telephone Number North America HP First Fax ProgramHP First Fax Program EuropeHP Customer Support Center Help After the Warranty PeriodHP Customer Support Center Help CountryDuring the Warranty Period Africa During the Warranty PeriodLatin America Other Support Programs Extending Your WarrantyOther Support Programs Express Exchange U.S. onlyReplaceable Parts HP Reorder Number Ordering Parts and AccessoriesReplaceable Parts Accessories AccessoriesOrdering Information Ordering InformationMinimum Margins SpecificationsMinimum Margins Printer Specifications Printer SpecificationsButtons Minimum System Requirements Recommended System RequirementsRegulatory Notice Regulatory NoticeRegulatory Notice Hewlett-Packard Company Model C4530ARecycling Environmental StatementReduction and Elimination Energy ConsumptionUserÕs Guide Number C4530-90019