Support process, To insert or replace a print cartridge

Chapter 3

English

NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.

To insert or replace a print cartridge

1.Make sure the power is on and you have removed the cardboard from inside the printer.

2.Open the print cartridge door of the printer.

3.Remove the bright pink tape from the cartridge.

NOTE: Do not touch the copper-colored contacts on the print cartridge.

4.If you are replacing a cartridge, push down and pull outward on the cartridge in the cradle to remove it.

5.Hold the replacement cartridge with the label on top. Slide the cartridge at a slight upward angle into the cradle so the copper-colored contacts go in first. Push the cartridge until it snaps into place.

6.Close the print cartridge door.

The printer starts print cartridge alignment. See the onscreen Help for more information.

Recycle the old cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/regions and lets you recycle used print cartridges free of charge. For more information, go to www.hp.com/hpinfo/globalcitizenship/environment/recycle/ inkjet.html.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Photosmart.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP Photosmart

•Valuable HP Photosmart and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart

3.For Europe only: Contact your local point of purchase. If the HP Photosmart has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

4.Call HP support. Support options and availability vary by device, country/region, and language.

For a list of support phone numbers, see the phone number list on the inside of the back cover.

12 HP Photosmart A520 series