Customer Support

HP TippingPoint is committed to providing quality customer support to all customers. Each customer receives a customized support agreement that provides detailed support contact information. When you need technical support, refer to your support agreement or use the following information to contact Customer Support.

Before You Contact Support

For a quick and efficient resolution of your problem, take a moment to gather some basic information from before you contact HP TippingPoint customer support:

Information	Find It Here...

Your customer number	Customer Support Agreement or the shipping invoice that came
	with the appliance.

SMS serial number	Bottom of the SMS server chassis, or use SMS CLI key command.
SMS version number	In the SMS client, on the Admin screen, or in the Updates area of
	the SMS dashboard.

TOS version number	In the SMS client, on the Devices screen (an entry for each
	device).

DV Toolkit version number	In the SMS client, on the Profiles (DV Toolkit Packages) screen.

Managed device serial numbers	Local Security Manager Dashboard or the shipping invoice that
	came with the appliance.

Contact Information

For additional information or assistance, contact the HP Networking Support:

http://www.hp.com/networking/support

Before contacting HP, collect the following information:

•Product model names and numbers

•Technical support registration number (if applicable)

•Product serial numbers

•Error messages

•Operating system type and revision level

•Detailed questions

Contact an HP Authorized Reseller

For the name of the nearest HP authorized reseller, see the contact HP worldwide website:

http://www.hp.com/country/us/en/wwcontact.html

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