HP Doll c7000 manual Support and other resources, Before you contact HP, HP contact information

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Support and other resources

Before you contact HP

Be sure to have the following information available before you call HP:

Active Health System log (HP ProLiant Gen8 or later products)

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).

Onboard Administrator SHOW ALL report (for HP BladeSystem products only)

For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c 02843807).

Technical support registration number (if applicable)

Product serial number

Product model name and number

Product identification number

Applicable error messages

Add-on boards or hardware

Third-party hardware or software

Operating system type and revision level

HP contact information

For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance).

In the United States:

To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), see the Support & Drivers website

(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the website, call 1-800-633-3600. For more information about Care Packs, see the HP website (http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html).

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service

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Contents HP BladeSystem c7000 Enclosure Setup and Installation Guide Page Contents Support and other resources Contents Verifying the pallet contents Planning the installationRack requirements Rack-free environment requirements Planning the installation Space and airflow requirements Grounding requirements Temperature requirementsPower requirements Enclosure front components Component and LED identificationPower supply bay numbering Power supply LEDs Device bay numbering HP BladeSystem Insight Display components Location Discovery ServicesEnclosure rear components Fan bay numbering Fan LED Onboard Administrator componentsUID LED HP c7000 Onboard Administrator with KVM componentsVGA Interconnect bay numberingDisassembling the enclosure InstallationInstallation overview Installation Installation Rack installation Rack-free installationMeasuring with the rack template Installing the rack railsInstalling the enclosure into the rack Installation Installing the rear cage into the enclosure Installing a power supply Component installationInstallation Installing a full-height blade Installing bladesInstallation Installation Removing a device bay shelf Creating a full-height device bay blank Installation Installing a half-height blade Installation Installation Accessing a server blade with local KVM Accessing local media devices USB diskette drive Description Installing fansInstallation Installing Onboard Administrator modules Installation Installing interconnect modules Installation Mapping to interconnect ports Mapping half-height blades Mapping full-height blades Mapping BL2x220c Blades Mapping the BL680c G7 Blade Bay-to-bay crosslinks Device bay crosslinks Removing interconnect bay dividers Cabling the enclosure Cabling and powering up the enclosureOnboard Administrator cabling Enclosure link cabling Connector DescriptionCabling a PC to the enclosure service port Cabling the network to the enclosure Powering up the enclosureSingle-phase AC configuration Cabling and powering up the enclosure Page PDU installation Cabling and powering up the enclosure Three-phase AC configuration Insight Display overview Running the Insight Display installation stepsHP BladeSystem Insight Display HP BladeSystem Insight Display HP BladeSystem Insight Display HP BladeSystem Insight Display Navigating the Insight Display Health Summary screen HP BladeSystem Insight Display HP BladeSystem Insight Display Enclosure Info screen Enclosure Settings screenBlade and Port Info screen Turn Enclosure UID On/Off screen HP BladeSystem Insight Display View User Note screen Chat Mode screenSymbols on equipment TroubleshootingTroubleshooting resources Important safety informationTroubleshooting Power errors Insight Display errorsDevice failure errors Cooling errorsLocation errors Configuration errorsTroubleshooting Customer Self Repair Support and other resourcesBefore you contact HP HP contact informationRéparation par le client CSR Riparazione da parte del cliente Reparaciones del propio cliente Reparo feito pelo cliente Support and other resources Support and other resources Support and other resources Federal Communications Commission notice Regulatory compliance noticesRegulatory compliance identification numbers Canadian notice Avis Canadien ModificationsCables European Union regulatory notice Japanese notice Bsmi notice Korean notice Laser compliance Battery replacement noticeChinese notice Power cord statement for Japan Taiwan battery recycling noticeGrounding methods to prevent electrostatic discharge Electrostatic dischargePreventing electrostatic discharge Acronyms and abbreviations USB Documentation feedback Index HP BladeSystem Insight Display errors Static electricity