HP R830/R840 manual Troubleshooting, Resetting the camera, Problems and solutions

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9 Troubleshooting

Use this section to find information on:

Resetting the camera (see Resetting the camera” on page 39).

Possible problems and solutions (see Problems and solutions” on page 39).

Resetting the camera

If your camera does not respond when you press buttons, reset the camera.

1.Turn off the camera.

2.Remove the memory card and battery.

3.Press the straightened end of a paper clip into the Reset switch (the small

hole located inside the tripod mount, as shown), hold the switch down for 3-6 seconds, then release.

4.Reinstall the battery and close the

Battery/Memory Card door.

5. Turn on the camera. On successful reset, you may be prompted to set the date and time (see Set the date and time” on page 7).

6.Verify that the camera works without an optional memory card, then reinstall the card. When the camera is reset, any images or video clips stored in memory are retained.

Problems and solutions

Use this information to find solutions to common issues you may have using your camera.

NOTE: Known issues are often fixed with new releases of firmware. To optimize your digital photography experience, periodically check the Hewlett-Packard Technical Support website (www.hp.com/support) for updates to your camera's firmware, software, and drivers.

How can I get professional-quality prints if I don’t have a photo printer?

Use the Buy Prints Online feature on the Photosmart Express Menu (see Buying prints online” on page 36).

The camera does not turn on.

Install a new or recharged battery, ensuring that the battery is inserted correctly (see Install the battery” on page 6) and that you are using a rechargeable HP Photosmart R07 Lithium Ion battery for HP Photosmart R-series cameras.

Ensure that a battery is installed in the camera, that the power adapter is connected to the camera and is plugged into a working electrical outlet, and that power adapter is not damaged or defective.

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Contents HP Photosmart R830/R840 series Digital Camera Legal and notice information Contents Using HP Photosmart Express Using the Design Gallery MenuTroubleshooting Reviewing images and video clipsSpecifications Shutter button Getting startedCamera top, side, and back Before taking pictures Camera front and bottomCamera dock insert Turn on the camera Install the batteryCharge the battery Set the date and time Choose the languageSet the region Install the software Install and format an optional memory cardTIP To switch between Picture Capture, Video Record, Using your cameraWindows Macintosh015 Taking pictures and recording video clipsTaking pictures Indicator Description Focusing on the subjectRecording video clips Instant ReviewFor pictures only Using Focus LockOptimizing focus Optimizing exposure Using zoomOptical zoom Digital zoomChapter Red eye Setting the flashUsing the shooting modes Using Panorama mode Video Record Using the Picture Capture and Video Record menusR830 series R840 series±1.0 Exposure BracketingUsing the Burst setting Using the Self-Timer settingsExposure Compensation Adaptive LightingWhite Balance ISO speedFavorite Using PlaybackReviewing images and video clips Magnifying images Deleting imagesViewing thumbnails Tagging images Using the Playback MenuViewing slideshows Tag menu, select Tag Menu SetupStitching panoramas Defining tags in WindowsChapter Applying artistic effects Using the Design Gallery MenuRemoving red eyes Enhancing photos Modify Color menu Modifying colorsAdding borders Cropping images Transferring images with HP Photosmart Software Transferring and printing imagesTransferring images without HP Photosmart Software Connecting to the computerPhotosmart Express Menu see Using HP Photosmart Express on Printing directly to a printer Using a memory card readerChapter Using the Photosmart Express Menu Using HP Photosmart ExpressMarking images for printing To display the Photosmart Express MenuSharing images Buying prints onlineSending images to online destinations Setting up online destinations in the cameraPhotosmart Express Menu, then highlight PlaybackNever, 15, 30, 45 Default, 60 seconds Using the Camera Setup MenuProblems and solutions TroubleshootingResetting the camera Have to recharge the Lithium Ion battery frequently Battery gauge goes up and down frequentlyLithium Ion battery will not charge Camera does not respond when I press a buttonMy image is too bright Image Display is not workingMy image is blurry Images are missing on my camera My image is grainyCamera gets warm or even hot to the touch Camera responds sluggishly when trying to review imagesMy camera shuts down unexpectedly Cannot transfer images from the camera to my computerLens Error general-R840-021,R830-021 Camera error messagesUnable to format card-R840-202,R830-202 Batteries cannot be charged-R840-435,R830-435Helpful websites Product supportGetting assistance Under Learn about , click Digital PhotographyGetting assistance Top points about batteries Managing batteriesPlayback Menu Icon DescriptionCharge location SignalsCharging complete Docks battery bay light turns on solid Safety precautions for recharging batteries Specifications Dimensions Image Quality Video Quality settingsWeight PowerVideo quality Index Page Product name