HP 402 G1 manual Illustrated parts catalog, Major components

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3 Illustrated parts catalog

Major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

4 Chapter 3 Illustrated parts catalog

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Contents Maintenance & Service Guide Product notice Safety warning notice IiiIv Safety warning notice Table of contents Troubleshooting without diagnostics System board callouts100 103104 Vii106 107110 Viii Product features Standard configuration features Drive configuration may vary by model Standard configuration featuresProduct features Rear panel componentsSerial number location Downloading Windows 8 updates Activating and customizing the softwareActivating and customizing the software in Windows Activating the Windows operating systemIllustrated parts catalog Major componentsIllustrated parts catalog Item Component Access panel Front bezel Fan sink Power supply, 250 W ProcessorsMiscellaneous parts Miscellaneous partsMass storage devices Hard drivesTB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Optical driveSerial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Sata data cableSmart ATA drives Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method VoltageOperating guidelines Recommended materials and equipmentGeneral cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine careService considerations Cleaning the displayCleaning the mouse Tools and software requirementsCables and connectors Lithium coin cell batteryHard drives Removal and replacement procedures Preparing to disassemble the computerAccess panel Installing and removing drives Removing a slim optical disc driveDescription Page Page Installing a slim optical disc drive Page Remove the access panel see Access panel on Removing and replacing a 3.5-inch hard drivePage Page Page Front bezel To remove the front bezelPage Remove the access panel see Access panel on Memory MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Processor Before removing the processor, follow these stepsPage Power supply Page System board To remove the system boardUpdating Smbios Information System boardSystem ID Setup Setup Field Name Comment LabelSystem board callouts Sys Bd Label ComponentFront I/O USB connector RTC batteryNetwork connector and USB VGA connectorComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Computer Setup-File 2Computer Setup-FileComputer Setup-Storage 3Computer Setup-StorageComputer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordDevice Security USB SecuritySystem Security these System SecurityDriveLock Security Secure Boot ConfigurationLegacy Support to disabled Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersPCI SERR# Generation. Default is enabled VGA Configuration AMT ConfigurationBus Options Device OptionsRecovering the configuration settings Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Solving general problems Solving general problems1Solving General Problems Computer date and time display is incorrect Cause SolutionCause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionUnder Windows System, click Run Solution Solving power problems Solving power problems2Solving Power Problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems 3Solving Hard Drive ProblemsSolving hard drive problems Solving media card reader problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the cardSolving display problems Solving display problems5Solving Display Problems Blank screen no video Cause SolutionScreen resolution Dim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select the monitor’s Auto-Adjustment optionOut of Range displays on screen Cause Monitor’s on-screen display menuSolving audio problems Solving audio problems6Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseSelect Device Manager Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving Printer Problems Solving keyboard and mouse problems 8Solving Keyboard ProblemsSolving hardware installation problems 9Solving Mouse ProblemsShut down the computer using the keyboard Components10Solving Hardware Installation Problems Computer will not start Cause SolutionSolving network problems Solving network problems11Solving Network Problems Power SavingsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause SolutionAdvanced Device Options S5 Wake on LAN Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems Solving processor problems 13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properlySolving CD-ROM and DVD problems Solving CD-ROM and DVD problems14Solving CD-ROM and DVD Problems Computer Setup utilityMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit CauseSolving USB flash drive problems Solving front panel component problemsSolving USB flash drive problems 15Solving USB Flash Drive ProblemsSolving internet access problems Set to Enabled in Security USB SecurityUnable to connect to the Internet Cause Solution Click Internet OptionsSolving software problems Solving software problemsContacting customer support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and Recovery Backup and recovery in WindowsBacking up your information Performing a system recovery To recover information you previously backed upFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Flash Screen Image Corrupted Flash Screen image has errors Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilitiesEmulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device forFunctionality contained in the system Bios System Bios versionGeneral error during MEBx execution System Bios and ME firmwareInterpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesPossible Cause Recommended Action White Power LED On ActivityInterpreting Post diagnostic front panel LEDs Possible Cause Recommended ActionRed Power LED flashes seven Recovery Mode section of the DesktopInstall a TXT capable processor Previously enabled on thisPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordEstablishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the CmosPassword Security and Resetting Cmos Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Statement of Volatility Appendix B Statement of VolatilityEnter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index All-in One chassis Fan Password Fan sink 103 ProblemsNetwork Setup password 103 Power Software Printer Problems Product ID location Removal and replacement

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