HP 402 G1 manual New network card will not boot Cause Solution

Page 88

Table 7-11Solving Network Problems (continued)

Network controller stopped working when an expansion board was added to the computer.

Cause	Solution

The network controller requires drivers.	Verify that the drivers were not accidentally deleted when the
	drivers for a new expansion board were installed.

The expansion board installed is a network card (NIC) and	Under the Computer Setup Advanced menu, change the resource
conflicts with the embedded NIC.	settings for the board.

Network controller stops working without apparent cause.

Cause	Solution

The files containing the network drivers are corrupted.	Reinstall the network drivers using Windows recovery tools in
	Windows 8.
	If necessary, download the softpaq from the web (from a
	different computer).

The cable is not securely connected.	Ensure that the cable is securely attached to the network
	connector and that the other end of the cable is securely attached
	to the correct device.

The network controller is defective.	Contact an authorized service provider.

New network card will not boot.

Cause	Solution

New network card may be defective or may not meet industry- standard specifications.

Install a working, industry-standard NIC, or change the boot sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.

Cause

Solution

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.

Cause	Solution

Unprogrammed EEPROM.	Contact an authorized service provider.

80 Chapter 7 Troubleshooting without diagnostics

Image 88

Contents Maintenance & Service Guide Product notice Safety warning notice IiiIv Safety warning notice Table of contents Troubleshooting without diagnostics System board callouts100 103104 Vii106 107110 ViiiProduct features Standard configuration featuresDrive configuration may vary by model Standard configuration featuresRear panel components Product featuresSerial number location Downloading Windows 8 updates Activating and customizing the softwareActivating and customizing the software in Windows Activating the Windows operating systemMajor components Illustrated parts catalogIllustrated parts catalog Item Component Access panel Front bezel Fan sink Power supply, 250 W ProcessorsMiscellaneous parts Miscellaneous partsMass storage devices Hard drivesTB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Optical driveSerial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Sata data cableSmart ATA drives Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method VoltageOperating guidelines Recommended materials and equipmentGeneral cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine careService considerations Cleaning the displayCleaning the mouse Tools and software requirementsLithium coin cell battery Cables and connectorsHard drives Removal and replacement procedures Preparing to disassemble the computerAccess panel Removing a slim optical disc drive Installing and removing drivesDescription Page Page Installing a slim optical disc drive Page Remove the access panel see Access panel on Removing and replacing a 3.5-inch hard drivePage Page Page Front bezel To remove the front bezelPage Memory Remove the access panel see Access panel on MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Processor Before removing the processor, follow these stepsPage Power supply Page System board To remove the system boardUpdating Smbios Information System boardSystem ID Setup Setup Field Name Comment LabelSystem board callouts Sys Bd Label ComponentFront I/O USB connector RTC batteryNetwork connector and USB VGA connectorComputer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup F10 Utility Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup-File 2Computer Setup-FileComputer Setup-Storage 3Computer Setup-StorageComputer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordDevice Security USB SecuritySystem Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersPCI SERR# Generation. Default is enabled VGA Configuration AMT ConfigurationBus Options Device OptionsRecovering the configuration settings Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Solving general problems Solving general problems1Solving General Problems Computer date and time display is incorrect Cause SolutionCause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionUnder Windows System, click Run Solution Solving power problems Solving power problems2Solving Power Problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems 3Solving Hard Drive ProblemsSolving hard drive problems Solving media card reader problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the cardSolving display problems Solving display problems5Solving Display Problems Blank screen no video Cause SolutionScreen resolution Dim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select the monitor’s Auto-Adjustment optionOut of Range displays on screen Cause Monitor’s on-screen display menuSolving audio problems Solving audio problems6Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseSelect Device Manager Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving Printer Problems Solving keyboard and mouse problems 8Solving Keyboard ProblemsSolving hardware installation problems 9Solving Mouse ProblemsShut down the computer using the keyboard Components10Solving Hardware Installation Problems Computer will not start Cause SolutionSolving network problems Solving network problems11Solving Network Problems Power SavingsNetwork status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems Solving processor problems 13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properlySolving CD-ROM and DVD problems Solving CD-ROM and DVD problems14Solving CD-ROM and DVD Problems Computer Setup utilityMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit CauseSolving USB flash drive problems Solving front panel component problemsSolving USB flash drive problems 15Solving USB Flash Drive ProblemsSolving internet access problems Set to Enabled in Security USB SecurityUnable to connect to the Internet Cause Solution Click Internet OptionsSolving software problems Solving software problemsContacting customer support Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Flash Screen Image Corrupted Flash Screen image has errors Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilitiesEmulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device forFunctionality contained in the system Bios System Bios versionGeneral error during MEBx execution System Bios and ME firmwareInterpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesPossible Cause Recommended Action White Power LED On ActivityInterpreting Post diagnostic front panel LEDs Possible Cause Recommended ActionRed Power LED flashes seven Recovery Mode section of the DesktopInstall a TXT capable processor Previously enabled on thisEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Statement of Volatility Appendix B Statement of VolatilityEnter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index All-in One chassis Fan Password Fan sink 103 ProblemsNetwork Setup password 103 Power Software Printer Problems Product ID location Removal and replacement

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