HP 402 G1 Overheating, prevention, All-in One chassis Fan Password Fan sink, Problems, Monitor

Page 120

optical disc drive

R

installation 19

rear panel components 2

removal 16

recovery partition 93

optical drive

removal and replacement

spare part number

6

system board

40

 

 

 

optical drive problems

83

removal and replacement procedures

overheating, prevention

10

access panel

 

15

 

 

 

P

 

 

 

 

 

All-in One chassis

14

 

 

 

 

 

 

fan

31

 

 

 

 

 

 

 

password

 

 

 

 

 

fan sink

34

 

 

 

 

 

 

clearing

 

103

 

 

front bezel

25

 

 

 

 

power-on

103

 

 

memory

27

 

 

 

 

 

 

setup

103

 

 

 

power supply

38

 

 

 

POST error messages 94

preparing to disassemble the

power cord set requirements

computer

14

 

 

 

 

country specific

107

removing

 

 

 

 

 

 

 

power problems

63

 

3.5-inch hard drive

 

21

 

power supply

110

 

 

expansion card

29

 

 

removing

38

 

 

optical disc drive

 

16

 

spare part number

5

removing battery

33

 

 

 

power-on password

103

resetting

 

 

 

 

 

 

 

 

printer problems

73

 

CMOS

103

 

 

 

 

 

 

problems

 

 

 

 

 

password jumper

 

103

 

audio

71

 

 

 

restoring the hard drive

93

 

CD-ROM or DVD

83

 

 

 

 

 

 

 

 

 

 

flash drive 85

 

 

S

 

 

 

 

 

 

 

 

front panel

85

 

 

safety and comfort

57

 

 

general

59

 

 

 

safety precautions

 

 

 

 

hard drive

64

 

 

cleaning

11

 

 

 

 

 

 

hardware installation 75

SATA

 

 

 

 

 

 

 

 

Internet access

86

 

connectors on system board 7

keyboard

74

 

 

data cable pinouts

 

7

 

Media Card Reader

66

hard drive characteristics

7

memory

81

 

 

 

screws, correct size

12

 

monitor

67

 

 

 

serial number location

 

2

 

mouse

74

 

 

 

service considerations

 

12

 

network

77

 

 

 

setup password

 

103

 

 

 

power

63

 

 

 

software

 

 

 

 

 

 

 

 

printer

73

 

 

 

problems

87

 

 

 

 

 

processor

82

 

 

servicing computer

 

12

 

software

87

 

 

spare part number

 

 

 

 

processor

 

 

 

 

 

tamper-resistent wrench

12

removal

36

 

 

 

Torx T-15 screwdriver 12

 

spare part numbers

36

specifications

 

 

 

 

 

 

processor problems

82

computer

110

 

 

 

 

processors

 

 

 

 

 

static electricity

 

8

 

 

 

 

spare part numbers

5

system board

 

 

 

 

 

 

 

product ID location

2

 

removal and replacement

40

 

 

 

 

 

 

SATA connectors

 

7

 

 

 

 

 

 

 

 

spare part numbers

5, 40

 

T

 

tamper-proof screws

 

tool 12

 

temperature control

10

tools, servicing 12

 

Torx T15 screwdriver

12

V

ventilation, proper 10

W

Wake-on-LAN feature 77 Windows 8 operating system DVD

93

112 Index

Page 119 Page 120
Image 120
Page 119 Page 120
Contents Maintenance & Service Guide Product notice Safety warning notice IiiIv Safety warning notice Table of contents Troubleshooting without diagnostics System board callouts100 103104 Vii106 107110 ViiiProduct features Standard configuration featuresDrive configuration may vary by model Standard configuration featuresProduct features Rear panel componentsSerial number location Downloading Windows 8 updates Activating and customizing the softwareActivating and customizing the software in Windows Activating the Windows operating systemIllustrated parts catalog Major componentsIllustrated parts catalog Item Component Access panel Front bezel Fan sink Power supply, 250 W ProcessorsMiscellaneous parts Miscellaneous partsMass storage devices Hard drivesTB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Optical driveSerial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Sata data cableSmart ATA drives Electrostatic discharge informationGenerating static Preventing electrostatic damage to equipmentPersonal grounding methods and equipment Grounding the work areaStatic Shielding Protection Levels Method VoltageOperating guidelines Recommended materials and equipmentGeneral cleaning safety precautions Cleaning the computer caseCleaning the keyboard Routine careService considerations Cleaning the displayCleaning the mouse Tools and software requirementsCables and connectors Lithium coin cell batteryHard drives Removal and replacement procedures Preparing to disassemble the computerAccess panel Installing and removing drives Removing a slim optical disc driveDescription Page Page Installing a slim optical disc drive Page Remove the access panel see Access panel on Removing and replacing a 3.5-inch hard drivePage Page Page Front bezel To remove the front bezelPage Remove the access panel see Access panel on Memory MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Processor Before removing the processor, follow these stepsPage Power supply Page System board To remove the system boardUpdating Smbios Information System boardSystem ID Setup Setup Field Name Comment LabelSystem board callouts Sys Bd Label ComponentFront I/O USB connector RTC batteryNetwork connector and USB VGA connectorComputer Setup F10 Utility Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Computer Setup-File 2Computer Setup-FileComputer Setup-Storage 3Computer Setup-StorageComputer Setup-Security 4Computer Setup-SecurityNetwork Boot Master Boot RecordDevice Security USB SecuritySystem Security these System SecurityDriveLock Security Secure Boot ConfigurationLegacy Support to disabled Computer Setup-Power 5Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersPCI SERR# Generation. Default is enabled VGA Configuration AMT ConfigurationBus Options Device OptionsRecovering the configuration settings Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Solving general problems Solving general problems1Solving General Problems Computer date and time display is incorrect Cause SolutionCause Solution There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionUnder Windows System, click Run Solution Solving power problems Solving power problems2Solving Power Problems Power supply shuts down intermittently Cause SolutionSolving hard drive problems 3Solving Hard Drive ProblemsSolving hard drive problems Solving media card reader problems 4Solving Media Card Reader ProblemsCan not write to the media card Cause Computer’s software is used to safely eject the cardSolving display problems Solving display problems5Solving Display Problems Blank screen no video Cause SolutionScreen resolution Dim characters Cause Solution Image is not centered Cause SolutionNo Connection, Check Signal Cable displays on screen Cause Select the monitor’s Auto-Adjustment optionOut of Range displays on screen Cause Monitor’s on-screen display menuSolving audio problems Solving audio problems6Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseSelect Device Manager Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving Printer Problems Solving keyboard and mouse problems 8Solving Keyboard ProblemsSolving hardware installation problems 9Solving Mouse ProblemsShut down the computer using the keyboard Components10Solving Hardware Installation Problems Computer will not start Cause SolutionSolving network problems Solving network problems11Solving Network Problems Power SavingsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause SolutionAdvanced Device Options S5 Wake on LAN Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems Solving processor problems 13Solving Processor ProblemsSome fans only operate when needed Make sure the processor heat sink is installed properlySolving CD-ROM and DVD problems Solving CD-ROM and DVD problems14Solving CD-ROM and DVD Problems Computer Setup utilityMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit CauseSolving USB flash drive problems Solving front panel component problemsSolving USB flash drive problems 15Solving USB Flash Drive ProblemsSolving internet access problems Set to Enabled in Security USB SecurityUnable to connect to the Internet Cause Solution Click Internet OptionsSolving software problems Solving software problemsContacting customer support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and Recovery Backup and recovery in WindowsBacking up your information Performing a system recovery To recover information you previously backed upFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Flash Screen Image Corrupted Flash Screen image has errors Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilitiesEmulation to IDE, and select File Save Inventory error during MEBx execution Try a different USB key device forFunctionality contained in the system Bios System Bios versionGeneral error during MEBx execution System Bios and ME firmwareInterpreting Post diagnostic front panel LEDs 2Diagnostic front panel LEDs and audible codesPossible Cause Recommended Action White Power LED On ActivityInterpreting Post diagnostic front panel LEDs Possible Cause Recommended ActionRed Power LED flashes seven Recovery Mode section of the DesktopInstall a TXT capable processor Previously enabled on thisPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordEstablishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the CmosPassword Security and Resetting Cmos Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Statement of Volatility Appendix B Statement of Volatility Enter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index All-in One chassis Fan Password Fan sink 103 ProblemsNetwork Setup password 103 Power Software Printer Problems Product ID location Removal and replacement
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