HP 402 G1 manual Solving printer problems, 7Solving Printer Problems

Table 7-6Solving Audio Problems (continued)

There is no sound or sound volume is too low.

Cause	Solution
Some applications can select which audio output device is used.	Make sure the application has selected the correct audio device.
The operating system controls may be set to use a different audio	Set the operating system to use the correct audio device.
device as the default output device than what is expected.

Solving printer problems

If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table.

Table 7-7Solving Printer Problems

Printer will not print.

Cause	Solution
Printer is not turned on and online.	Turn the printer on and make sure it is online.
The correct printer drivers for the application are not installed.	1. Install the correct printer driver for the application.
	2. Try printing using the MS-DOS command:
	DIR C:\ > [printer port]
	where [printer port] is the address of the printer being
	used. If the printer works, reload the printer driver.
	To run MS-DOS commands, press the Windows key + r, type cmd
	in the Open box, and then click OK.
If you are on a network, you may not have made the connection	Make the proper network connections to the printer.
to the printer.
Printer may have failed.	Run printer self-test.
Printer will not turn on.
Cause	Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical outlet.

Printer prints garbled information.

Cause	Solution
The correct printer driver for the application is not installed.	Install the correct printer driver for the application.
The cables may not be connected properly.	Reconnect all cables.
Printer memory may be overloaded.	Reset the printer by turning it off for one minute, then turn it back
	on.

Solving printer problems 73