HP 402 G1 manual Solving hard drive problems, 3Solving Hard Drive Problems

Solving hard drive problems

Table 7-3Solving Hard Drive Problems

Hard drive error occurs.

Cause	Solution
Hard disk has bad sectors or has failed.	1. In Windows 8, on the Start screen type e, and then select
	File Explorer from the list of applications. In the left
	column, expand Computer, right-click on a drive, select
	Properties, and then select the Tools tab. Under Error
	checking click Check.
	2. Use a utility to locate and block usage of bad sectors. If
	necessary, reformat the hard disk.
Disk transaction problem.
Cause	Solution
Either the directory structure is bad or there is a problem with a	In Windows 8, on the Start screen type e, and then click File
file.	Explorer from the list of applications. In the left column, expand
	Computer, right-click on a drive, select Properties, and then
	select the Tools tab. Under Error checking click Check.
Drive not found (identified).
Cause	Solution
Cable could be loose.	Check cable connections.
The system may not have automatically recognized a newly	See reconfiguration directions in the Solving hardware
installed device.	installation problems on page 75 section. If the system still
	does not recognize the new device, check to see if the device is
	listed within Computer Setup. If it is listed, the probable cause is a
	driver problem. If it is not listed, the probable cause is a hardware
	problem.
	If this is a newly installed drive, run the Computer Setup utility
	and try adding a POST delay under Advanced > Power-On
	Options.
The device is attached to a SATA port that has been hidden in	Run the Computer Setup utility and ensure Device Available is
Computer Setup.	selected for the device's SATA port in Security > Device Security.
Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in Advanced >
	Power-On Options.
Nonsystem disk/NTLDR missing message.
Cause	Solution
The system is trying to start from the hard drive but the hard	▲ Perform Drive Protection System (DPS) testing in system
drive may have been damaged.	ROM.
System files missing or not properly installed.	1. Insert bootable media and restart the computer.

64 Chapter 7 Troubleshooting without diagnostics