HP 402 G1 manual Solving CD-ROM and DVD problems, 14Solving CD-ROM and DVD Problems

Page 91

Solving CD-ROM and DVD problems

If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.

Table 7-14Solving CD-ROM and DVD Problems

System will not boot from CD-ROM or DVD drive.

Cause	Solution

The device is attached to a SATA port that has been hidden in the	Run the Computer Setup utility and ensure Device Available is
Computer Setup utility.	selected for the device's SATA port in Security > Device Security.

Removable Media Boot is disabled in the Computer Setup utility.	Run the Computer Setup utility and enable booting to removable
	media in Storage > Storage Options. Ensure CD-ROM is enabled
	in Storage > Boot Order.

Network Boot is enabled in Computer Setup.	Run the Computer Setup utility and disable Network Boot in
	Security > Network Boot.

Non-bootable CD in drive.	Try a bootable CD in the drive.

Boot order not correct.	Run the Computer Setup utility and change boot sequence in
	Storage > Boot Order.

Drive not found (identified).

Cause	Solution

Cable could be loose.	Check cable connections.

The system may not have automatically recognized a newly	See reconfiguration directions in the Solving hardware
installed device.	installation problems on page 75 section. If the system still does
	not recognize the new device, check to see if the device is listed
	within Computer Setup. If it is listed, the probable cause is a
	driver problem. If it is not listed, the probable cause is a hardware
	problem.
	If this is a newly installed drive, run the Computer Setup utility
	and try adding a POST delay under Advanced > Power-On
	Options.

The device is attached to a SATA port that has been hidden in	Run the Computer Setup utility and ensure Device Available is
Computer Setup.	selected for the device's SATA port in Security > Device Security.

Drive responds slowly immediately after power-up.	Run Computer Setup and increase the POST Delay in Advanced >
	Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.

Cause	Solution

Drive is not connected properly or not properly configured.	See the documentation that came with the optional device.

Solving CD-ROM and DVD problems 83

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Contents Maintenance & Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Troubleshooting without diagnosticsVii 100103 104Viii 106107 110Standard configuration features Product featuresStandard configuration features Drive configuration may vary by modelRear panel components Product featuresSerial number location Activating the Windows operating system Downloading Windows 8 updatesActivating and customizing the software Activating and customizing the software in WindowsMajor components Illustrated parts catalogIllustrated parts catalog Miscellaneous parts Item Component Access panelFront bezel Fan sink Power supply, 250 W Processors Miscellaneous partsOptical drive Mass storage devicesHard drives TB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inchSata data cable Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cablesPreventing electrostatic damage to equipment Smart ATA drivesElectrostatic discharge information Generating staticMethod Voltage Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesRoutine care General cleaning safety precautionsCleaning the computer case Cleaning the keyboardTools and software requirements Service considerationsCleaning the display Cleaning the mouseLithium coin cell battery Cables and connectorsHard drives Preparing to disassemble the computer Removal and replacement proceduresAccess panel Removing a slim optical disc drive Installing and removing drivesDescription Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inch hard drive Remove the access panel see Access panel onPage Page Page To remove the front bezel Front bezelPage Memory Remove the access panel see Access panel on MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Before removing the processor, follow these steps ProcessorPage Power supply Page To remove the system board System boardSystem board Updating Smbios InformationSetup Field Name Comment Label System ID SetupSys Bd Label Component System board calloutsVGA connector Front I/O USB connectorRTC battery Network connector and USBComputer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utility Using Computer Setup F10 Utilities1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-Storage4Computer Setup-Security Computer Setup-SecurityUSB Security Network BootMaster Boot Record Device SecuritySystem Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Bus OptionsRecovering the configuration settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer date and time display is incorrect Cause Solution Solving general problemsSolving general problems 1Solving General ProblemsPoor performance Cause Solution Cause SolutionThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionUnder Windows System, click Run Solution Power supply shuts down intermittently Cause Solution Solving power problemsSolving power problems 2Solving Power Problems3Solving Hard Drive Problems Solving hard drive problemsSolving hard drive problems Computer’s software is used to safely eject the card Solving media card reader problems4Solving Media Card Reader Problems Can not write to the media card CauseBlank screen no video Cause Solution Solving display problemsSolving display problems 5Solving Display ProblemsScreen resolution Image is not centered Cause Solution Dim characters Cause SolutionMonitor’s on-screen display menu No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Out of Range displays on screen CauseSolving audio problems Solving audio problems6Solving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Select Device ManagerSolving printer problems Solving printer problems7Solving Printer Problems 8Solving Keyboard Problems Solving keyboard and mouse problemsComponents Solving hardware installation problems9Solving Mouse Problems Shut down the computer using the keyboardComputer will not start Cause Solution 10Solving Hardware Installation ProblemsPower Savings Solving network problemsSolving network problems 11Solving Network ProblemsNetwork status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the boardNew network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems Make sure the processor heat sink is installed properly Solving processor problems13Solving Processor Problems Some fans only operate when neededComputer Setup utility Solving CD-ROM and DVD problemsSolving CD-ROM and DVD problems 14Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause Solution15Solving USB Flash Drive Problems Solving USB flash drive problemsSolving front panel component problems Solving USB flash drive problemsClick Internet Options Solving internet access problemsSet to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSolving software problems Solving software problemsContacting customer support Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools 1Numeric Codes and Text Messages Post Error MessagesPost Error Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Computer Setup or Windows utilities Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Reconfigure card resources and/or runEmulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx executionSystem Bios and ME firmware Functionality contained in the system BiosSystem Bios version General error during MEBx executionActivity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action White Power LED OnPossible Cause Recommended Action Interpreting Post diagnostic front panel LEDsPreviously enabled on this Red Power LED flashes sevenRecovery Mode section of the Desktop Install a TXT capable processorEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index Product ID location Removal and replacement All-in One chassis Fan Password Fan sink103 Problems Network Setup password 103 Power Software Printer Problems

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