HP 402 G1 manual Safety warning notice, Iii

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Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user- accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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Contents Maintenance & Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Troubleshooting without diagnosticsVii 100103 104Viii 106107 110Standard configuration features Product featuresStandard configuration features Drive configuration may vary by modelProduct features Rear panel componentsSerial number location Activating the Windows operating system Downloading Windows 8 updatesActivating and customizing the software Activating and customizing the software in WindowsIllustrated parts catalog Major componentsIllustrated parts catalog Miscellaneous parts Item Component Access panelFront bezel Fan sink Power supply, 250 W Processors Miscellaneous partsOptical drive Mass storage devicesHard drives TB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inchSata data cable Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cablesPreventing electrostatic damage to equipment Smart ATA drivesElectrostatic discharge information Generating staticMethod Voltage Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesRoutine care General cleaning safety precautionsCleaning the computer case Cleaning the keyboardTools and software requirements Service considerationsCleaning the display Cleaning the mouseCables and connectors Lithium coin cell batteryHard drives Preparing to disassemble the computer Removal and replacement proceduresAccess panel Installing and removing drives Removing a slim optical disc driveDescription Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inch hard drive Remove the access panel see Access panel onPage Page Page To remove the front bezel Front bezelPage Remove the access panel see Access panel on Memory MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Before removing the processor, follow these steps ProcessorPage Power supply Page To remove the system board System boardSystem board Updating Smbios InformationSetup Field Name Comment Label System ID SetupSys Bd Label Component System board calloutsVGA connector Front I/O USB connectorRTC battery Network connector and USBComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-Storage4Computer Setup-Security Computer Setup-SecurityUSB Security Network BootMaster Boot Record Device SecuritySystem Security these System SecurityDriveLock Security Secure Boot ConfigurationLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Bus OptionsRecovering the configuration settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer date and time display is incorrect Cause Solution Solving general problemsSolving general problems 1Solving General ProblemsPoor performance Cause Solution Cause SolutionThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionUnder Windows System, click Run Solution Power supply shuts down intermittently Cause Solution Solving power problemsSolving power problems 2Solving Power Problems3Solving Hard Drive Problems Solving hard drive problemsSolving hard drive problems Computer’s software is used to safely eject the card Solving media card reader problems4Solving Media Card Reader Problems Can not write to the media card CauseBlank screen no video Cause Solution Solving display problemsSolving display problems 5Solving Display ProblemsScreen resolution Image is not centered Cause Solution Dim characters Cause SolutionMonitor’s on-screen display menu No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Out of Range displays on screen CauseSolving audio problems Solving audio problems6Solving Audio Problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Select Device ManagerSolving printer problems Solving printer problems7Solving Printer Problems 8Solving Keyboard Problems Solving keyboard and mouse problemsComponents Solving hardware installation problems9Solving Mouse Problems Shut down the computer using the keyboardComputer will not start Cause Solution 10Solving Hardware Installation ProblemsPower Savings Solving network problemsSolving network problems 11Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution Network status link light never flashes Cause SolutionAdvanced Device Options S5 Wake on LAN Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the boardNew network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems Make sure the processor heat sink is installed properly Solving processor problems13Solving Processor Problems Some fans only operate when neededComputer Setup utility Solving CD-ROM and DVD problemsSolving CD-ROM and DVD problems 14Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause Solution15Solving USB Flash Drive Problems Solving USB flash drive problemsSolving front panel component problems Solving USB flash drive problemsClick Internet Options Solving internet access problemsSet to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSolving software problems Solving software problemsContacting customer support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and Recovery Backup and recovery in WindowsBacking up your information Performing a system recovery To recover information you previously backed upFollow the on-screen instructions Backup and Recovery Using f11 recovery tools 1Numeric Codes and Text Messages Post Error MessagesPost Error Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Computer Setup or Windows utilities Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Reconfigure card resources and/or runEmulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx executionSystem Bios and ME firmware Functionality contained in the system BiosSystem Bios version General error during MEBx executionActivity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action White Power LED OnPossible Cause Recommended Action Interpreting Post diagnostic front panel LEDsPreviously enabled on this Red Power LED flashes sevenRecovery Mode section of the Desktop Install a TXT capable processorPassword Security and Resetting Cmos Establishing a Setup or Power-on passwordEstablishing a Setup or Power-on password Resetting the Setup and Power-on password Clearing and resetting the CmosPassword Security and Resetting Cmos Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index Product ID location Removal and replacement All-in One chassis Fan Password Fan sink103 Problems Network Setup password 103 Power Software Printer Problems

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