HP 402 G1 manual Why run HP PC Hardware Diagnostics Uefi

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8 HP PC Hardware Diagnostics

To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system.

Why run HP PC Hardware Diagnostics – UEFI

The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

●Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components.

●Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts.

How to access and run HP PC Hardware Diagnostics - UEFI

To access the UEFI diagnostics:

1.Restart or turn on the computer and quickly press F2.

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:

a.First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 89).

b.Second – the hard disk drive.

2.When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardward Diagnostics to USB device.

Option 1: HP PC Diagnostics homepage–Provides access to the latest UEFI version

1.Go to http://www.hp.com/go/techcenter/pcdiags.

2.Click the UEFI Dowload link, and then select Run.

Option 2: Support and Drivers pages–Provides downloads for a specific product for earlier and later versions.

Why run HP PC Hardware Diagnostics – UEFI 89

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Contents Maintenance & Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Troubleshooting without diagnostics103 100104 Vii107 106110 ViiiStandard configuration features Product featuresDrive configuration may vary by model Standard configuration featuresRear panel components Product featuresSerial number location Activating and customizing the software Downloading Windows 8 updatesActivating and customizing the software in Windows Activating the Windows operating systemMajor components Illustrated parts catalogIllustrated parts catalog Front bezel Fan sink Power supply, 250 W Processors Item Component Access panelMiscellaneous parts Miscellaneous partsHard drives Mass storage devicesTB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inch Optical driveSata hard drives Serial ATA Hard Drive CharacteristicsSata hard drive cables Sata data cableElectrostatic discharge information Smart ATA drivesGenerating static Preventing electrostatic damage to equipmentGrounding the work area Personal grounding methods and equipmentStatic Shielding Protection Levels Method VoltageRecommended materials and equipment Operating guidelinesCleaning the computer case General cleaning safety precautionsCleaning the keyboard Routine careCleaning the display Service considerationsCleaning the mouse Tools and software requirementsLithium coin cell battery Cables and connectorsHard drives Preparing to disassemble the computer Removal and replacement proceduresAccess panel Removing a slim optical disc drive Installing and removing drivesDescription Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inch hard drive Remove the access panel see Access panel onPage Page Page To remove the front bezel Front bezelPage Memory Remove the access panel see Access panel on MemoryGB memory module PC3-12800 4GB memory module PC3-12800 Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Before removing the processor, follow these steps ProcessorPage Power supply Page To remove the system board System boardSystem board Updating Smbios InformationSetup Field Name Comment Label System ID SetupSys Bd Label Component System board calloutsRTC battery Front I/O USB connectorNetwork connector and USB VGA connectorComputer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup F10 Utility Using Computer Setup F10 Utilities1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-Storage4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootDevice Security USB SecuritySystem Security System Security theseDriveLock Security Configuration Secure BootLegacy Support to disabled 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedVGA Configuration AMT Configuration PCI SERR# Generation. Default is enabledBus Options Device OptionsRecovering the configuration settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Solving general problems Solving general problems1Solving General Problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionUnder Windows System, click Run Solution Solving power problems Solving power problems2Solving Power Problems Power supply shuts down intermittently Cause Solution3Solving Hard Drive Problems Solving hard drive problemsSolving hard drive problems 4Solving Media Card Reader Problems Solving media card reader problemsCan not write to the media card Cause Computer’s software is used to safely eject the cardSolving display problems Solving display problems5Solving Display Problems Blank screen no video Cause SolutionScreen resolution Image is not centered Cause Solution Dim characters Cause SolutionSelect the monitor’s Auto-Adjustment option No Connection, Check Signal Cable displays on screen CauseOut of Range displays on screen Cause Monitor’s on-screen display menuSolving audio problems Solving audio problems6Solving Audio Problems There is no sound or sound volume is too low Cause Sound from headphones is not clear or muffled CauseSelect Device Manager Line-in jack is not functioning properly CauseSolving printer problems Solving printer problems7Solving Printer Problems 8Solving Keyboard Problems Solving keyboard and mouse problems9Solving Mouse Problems Solving hardware installation problemsShut down the computer using the keyboard ComponentsComputer will not start Cause Solution 10Solving Hardware Installation ProblemsSolving network problems Solving network problems11Solving Network Problems Power SavingsNetwork status link light never flashes Cause Solution Wake-on-LAN feature is not functioning Cause SolutionAdvanced Device Options S5 Wake on LAN Diagnostics reports a failure Cause Solution Correct operating modeSettings for the board Cable CorrectlyNew network card will not boot Cause Solution Solving memory problems Solving memory problems12Solving Memory Problems 13Solving Processor Problems Solving processor problemsSome fans only operate when needed Make sure the processor heat sink is installed properlySolving CD-ROM and DVD problems Solving CD-ROM and DVD problems14Solving CD-ROM and DVD Problems Computer Setup utilityCannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause SolutionSolving front panel component problems Solving USB flash drive problemsSolving USB flash drive problems 15Solving USB Flash Drive ProblemsSet to Enabled in Security USB Security Solving internet access problemsUnable to connect to the Internet Cause Solution Click Internet OptionsSolving software problems Solving software problemsContacting customer support Why run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backup and recovery in Windows Backup and RecoveryBacking up your information To recover information you previously backed up Performing a system recoveryFollow the on-screen instructions Backup and Recovery Using f11 recovery tools Post Error Messages Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Reseat power supply fan Flash Screen Image Corrupted Flash Screen image has errorsReconfigure card resources and/or run Computer Setup or Windows utilitiesEmulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx executionSystem Bios version Functionality contained in the system BiosGeneral error during MEBx execution System Bios and ME firmware2Diagnostic front panel LEDs and audible codes Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action White Power LED On ActivityPossible Cause Recommended Action Interpreting Post diagnostic front panel LEDsRecovery Mode section of the Desktop Red Power LED flashes sevenInstall a TXT capable processor Previously enabled on thisEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Clearing and resetting the Cmos Resetting the Setup and Power-on passwordPassword Security and Resetting Cmos Page Japanese Power Cord Requirements Power Cord Set RequirementsGeneral requirements Country-specific requirements Country-specific requirementsCountry Accrediting Agency Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility Specifications SpecificationsAppendix C Specifications Index 103 Problems All-in One chassis Fan Password Fan sinkNetwork Setup password 103 Power Software Printer Problems Product ID location Removal and replacement

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