HP 402 G1 manual Index

Page 119

Index

A

 

 

E

 

 

access panel

 

 

electrostatic discharge (ESD) 8

removing

15

 

preventing damage

8

spare part number

5

error

 

 

access panel, locked

60

codes 94, 100

 

audible codes

100

 

messages

94

 

audio problems 71

 

expansion card

 

B

 

 

installation 29

 

 

 

removal

29

 

Backup and Restore

91

 

 

 

battery

 

 

F

 

 

disposal

13

 

f11 recovery

93

 

battery replacement

33

fan

 

 

booting options

 

removing

31

 

Full Boot

94

 

fan sink

 

 

C

 

 

removing

34

 

 

 

spare part number

5

cable pinouts

 

 

flash drive problems

85

SATA data

7

 

flashing LEDs

100

 

cautions

 

 

front bezel

 

 

AC power

7

 

removing

25

 

cables 13

 

spare part number

5

electrostatic discharge

8

front panel components

1

keyboard cleaning

11

 

front panel problems

85

keyboard keys

12

 

 

 

 

 

 

 

CD-ROM or DVD problems

83

G

 

 

 

 

cleaning

 

 

 

 

general problems

59

 

computer

11

 

 

 

grounding methods

9

 

mouse 12

 

 

 

 

H

 

 

 

 

safety precautions

11

 

 

 

 

 

CMOS

 

 

 

 

hard drive

 

 

 

 

backing up

103

 

 

proper handling

13

 

clearing and resetting

104

SATA characteristics

7

computer cleaning

11

 

 

hard drive (3.5-inch)

 

 

country power cord set

 

 

installation 21

 

 

requirements

107

 

 

removal

21

 

 

 

Customer Support

57, 88

 

hard drive problems

64

 

D

 

 

 

 

hard drive recovery

93

 

 

 

 

 

hard drives

 

 

 

 

drives

 

 

 

 

spare part numbers

6

cable connections

16

 

hardware installation problems 75

installation

16

 

 

 

helpful hints

58

 

 

 

 

 

 

 

 

HP PC Hardware Diagnostics (UEFI)

 

 

 

 

 

downloading

89

 

 

HP ultraslim keyed cable lock, spare

part number

5

 

 

 

 

I

 

 

 

 

 

 

installing

 

 

 

 

 

 

3.5-inch hard drive

21

 

 

battery 33

 

 

 

 

 

drive cables

16

 

 

 

 

expansion card

29

 

 

 

optical disc drive

19

 

 

Internet access problems

86

 

K

 

 

 

 

 

 

keyboard

 

 

 

 

 

 

cleaning

11

 

 

 

 

 

keyboard problems

74

 

 

 

keyboard, spare part number

5

L

 

 

 

 

 

 

LEDs

 

 

 

 

 

 

blinking power

100

 

 

 

blinking PS/2 keyboard

100

M

 

 

 

 

 

 

mass storage device

 

 

 

 

illustrated

6

 

 

 

 

 

spare part numbers

6

 

 

Media Card Reader problems

66

memory module

 

 

 

 

 

removing

27

 

 

 

 

spare part numbers

5, 27

 

memory problems

81

 

 

 

monitor problems

67

 

 

 

mouse

 

 

 

 

 

 

cleaning

12

 

 

 

 

 

mouse problems

74

 

 

 

mouse, spare part number

5

 

N

 

 

 

 

 

 

network problems

77

 

 

 

numeric error codes

94

 

 

O

 

 

 

 

 

 

opening the computer

14

 

 

operating guidelines

10

 

 

Index 111

Page 118 Page 120
Image 119
Page 118 Page 120
Contents Maintenance & Service Guide Product notice Iii Safety warning noticeIv Safety warning notice Table of contents System board callouts Troubleshooting without diagnosticsVii 100103 104Viii 106107 110Standard configuration features Product featuresStandard configuration features Drive configuration may vary by modelSerial number location Product featuresRear panel components Activating the Windows operating system Downloading Windows 8 updatesActivating and customizing the software Activating and customizing the software in WindowsIllustrated parts catalog Illustrated parts catalogMajor components Miscellaneous parts Item Component Access panelFront bezel Fan sink Power supply, 250 W Processors Miscellaneous partsOptical drive Mass storage devicesHard drives TB, 7200 rpm, 3.5 inch 500-GB, 7200 rpm, 3.5 inchSata data cable Serial ATA Hard Drive CharacteristicsSata hard drives Sata hard drive cablesPreventing electrostatic damage to equipment Smart ATA drivesElectrostatic discharge information Generating staticMethod Voltage Personal grounding methods and equipmentGrounding the work area Static Shielding Protection LevelsRecommended materials and equipment Operating guidelinesRoutine care General cleaning safety precautionsCleaning the computer case Cleaning the keyboardTools and software requirements Service considerationsCleaning the display Cleaning the mouseHard drives Cables and connectorsLithium coin cell battery Preparing to disassemble the computer Removal and replacement proceduresAccess panel Description Installing and removing drivesRemoving a slim optical disc drive Page Page Installing a slim optical disc drive Page Removing and replacing a 3.5-inch hard drive Remove the access panel see Access panel onPage Page Page To remove the front bezel Front bezelPage GB memory module PC3-12800 4GB memory module PC3-12800 Remove the access panel see Access panel on MemoryMemory Page Expansion cards Page Fan Page RTC battery RTC batteryFan sink Page Before removing the processor, follow these steps ProcessorPage Power supply Page To remove the system board System boardSystem board Updating Smbios InformationSetup Field Name Comment Label System ID SetupSys Bd Label Component System board calloutsVGA connector Front I/O USB connectorRTC battery Network connector and USBComputer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility Using Computer Setup F10 UtilitiesComputer Setup F10 Utility 2Computer Setup-File Computer Setup-File3Computer Setup-Storage Computer Setup-Storage4Computer Setup-Security Computer Setup-SecurityUSB Security Network BootMaster Boot Record Device SecurityDriveLock Security System Security theseSystem Security Legacy Support to disabled Secure BootConfiguration 5Computer Setup-Power Computer Setup-Power6Computer Setup-Advanced for advanced users Computer Setup-AdvancedDevice Options PCI SERR# Generation. Default is enabledVGA Configuration AMT Configuration Bus OptionsRecovering the configuration settings Safety and comfort Before you call for technical support Troubleshooting without diagnosticsHelpful hints Computer date and time display is incorrect Cause Solution Solving general problemsSolving general problems 1Solving General ProblemsPoor performance Cause Solution Cause SolutionThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionUnder Windows System, click Run Solution Power supply shuts down intermittently Cause Solution Solving power problemsSolving power problems 2Solving Power Problems3Solving Hard Drive Problems Solving hard drive problemsSolving hard drive problems Computer’s software is used to safely eject the card Solving media card reader problems4Solving Media Card Reader Problems Can not write to the media card CauseBlank screen no video Cause Solution Solving display problemsSolving display problems 5Solving Display ProblemsScreen resolution Image is not centered Cause Solution Dim characters Cause SolutionMonitor’s on-screen display menu No Connection, Check Signal Cable displays on screen CauseSelect the monitor’s Auto-Adjustment option Out of Range displays on screen Cause6Solving Audio Problems Solving audio problemsSolving audio problems Line-in jack is not functioning properly Cause Sound from headphones is not clear or muffled CauseThere is no sound or sound volume is too low Cause Select Device Manager7Solving Printer Problems Solving printer problemsSolving printer problems 8Solving Keyboard Problems Solving keyboard and mouse problemsComponents Solving hardware installation problems9Solving Mouse Problems Shut down the computer using the keyboardComputer will not start Cause Solution 10Solving Hardware Installation ProblemsPower Savings Solving network problemsSolving network problems 11Solving Network ProblemsAdvanced Device Options S5 Wake on LAN Wake-on-LAN feature is not functioning Cause SolutionNetwork status link light never flashes Cause Solution Cable Correctly Correct operating modeDiagnostics reports a failure Cause Solution Settings for the boardNew network card will not boot Cause Solution 12Solving Memory Problems Solving memory problemsSolving memory problems Make sure the processor heat sink is installed properly Solving processor problems13Solving Processor Problems Some fans only operate when neededComputer Setup utility Solving CD-ROM and DVD problemsSolving CD-ROM and DVD problems 14Solving CD-ROM and DVD ProblemsCannot eject compact disc tray-load unit Cause Movie will not play in the DVD drive Cause Solution15Solving USB Flash Drive Problems Solving USB flash drive problemsSolving front panel component problems Solving USB flash drive problemsClick Internet Options Solving internet access problemsSet to Enabled in Security USB Security Unable to connect to the Internet Cause SolutionSolving software problems Solving software problemsContacting customer support How to access and run HP PC Hardware Diagnostics Uefi HP PC Hardware DiagnosticsWhy run HP PC Hardware Diagnostics Uefi Diagnostic section, click HP Uefi Support Environment Backing up your information Backup and RecoveryBackup and recovery in Windows Follow the on-screen instructions Backup and Recovery Performing a system recoveryTo recover information you previously backed up Using f11 recovery tools 1Numeric Codes and Text Messages Post Error MessagesPost Error Messages Post Numeric Codes and Text MessagesPost Numeric Codes and Text Messages Computer Setup or Windows utilities Flash Screen Image Corrupted Flash Screen image has errorsReseat power supply fan Reconfigure card resources and/or runEmulation to IDE, and select File Save Try a different USB key device for Inventory error during MEBx executionSystem Bios and ME firmware Functionality contained in the system BiosSystem Bios version General error during MEBx executionActivity Interpreting Post diagnostic front panel LEDs2Diagnostic front panel LEDs and audible codes Possible Cause Recommended Action White Power LED OnPossible Cause Recommended Action Interpreting Post diagnostic front panel LEDsPreviously enabled on this Red Power LED flashes sevenRecovery Mode section of the Desktop Install a TXT capable processorEstablishing a Setup or Power-on password Password Security and Resetting CmosEstablishing a Setup or Power-on password Password Security and Resetting Cmos Resetting the Setup and Power-on passwordClearing and resetting the Cmos Page General requirements Power Cord Set RequirementsJapanese Power Cord Requirements Country Accrediting Agency Country-specific requirementsCountry-specific requirements Appendix B Statement of Volatility Statement of VolatilityEnter the F10 setup utility Appendix C Specifications SpecificationsSpecifications Index Product ID location Removal and replacement All-in One chassis Fan Password Fan sink103 Problems Network Setup password 103 Power Software Printer Problems
Related manuals
Manual 34 pages 13.56 Kb
Top Page Image Contents