HP 6000 Router manual Obtaining Support for Your Product

Page 79

OBTAINING SUPPORT FOR YOUR

A PRODUCT

Register Your Product	To take advantage of warranty and other service benefits, you must first register
to Gain Service	your product at http://eSupport.3com.com/. 3Com eSupport services are based
Benefits	on accounts that you create or have authorization to access. First time users must
	apply for a user name and password that provides access to a number of eSupport
	features including Product Registration, Repair Services, and Service Request.

Purchase Value-Added	To enhance response times or extend warranty benefits, contact 3Com or your
Services	authorized 3Com reseller. Value-added services can include 24x7 telephone
	technical support, software upgrades, onsite assistance or advance hardware
	replacement. Experienced engineers are available to manage your installation with
	minimal disruption to your network. Expert assessment and implementation
	services are offered to fill resource gaps and ensure the success of your networking
	projects. More information on 3Com Extended Warranty and Professional Services
	is available at http://www.3com.com/
	Contact your authorized 3Com reseller or 3Com for additional product and
	support information.

Troubleshoot Online	You will find support tools posted on the 3Com web site at
	http://www.3com.com/
	■ 3Com Knowledgebase helps you troubleshoot 3Com products. This
	query-based interactive tool is located at http://knowledgebase.3com.com
	and contains thousands of technical solutions written by 3Com support
	engineers.
	■ Connection Assistant helps you install, configure and troubleshoot 3Com
	desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic
	software is located at:
	http://www.3com.com/prodforms/software/connection_assistant/ca_th
	ankyou.html

Access Software	Software Updates are the bug fix / maintenance releases for the version of
Downloads	software initially purchased with the product. In order to access these Software
	Updates you must first register your product on the 3Com web site at
	http://eSupport.3com.com/.
	First time users will need to apply for a user name and password. A link to
	software downloads can be found at http://eSupport.3com.com/, or under the
	Product Support heading at http://www.3com.com/

Image 79

Contents Router 6000 Family Installation Guide 01752-3064 3Com CorporationCampus Drive Marlborough, MAContents Register Your Product to Gain Service Benefits Troubleshooting Application Software UpgradeList conventions that are used throughout this guide About this GuideConventions Communication protocols that are used to interconnect WANsUse the display user-interface RelatedDocumentation RouterIntroducing the Router Family Main features of 6000 RoutersIntroduction Abundant fault isolation methods Front Panel Router ModelStructure ComponentsRear Panel of the 3Com Router Rear PanelFront Panel Rear Panel of the 3Com Router Sdram System descriptionSystem Description of 6040 6040 60806000 Routers modules include RPU, PSU PWR, FAN, and FICs Provides the hardware reset button, ResetIntroduction to General ModulesAttribute Description Interface Console interfaceConsole interface attributes LED and button DescriptionMDI AUX interfaceEthernet interface AUX interface attributesLED LEDs Front Panel of AC Power Module PWR LED descriptionFan Location General Site Installing the RouterTemperature/Humidity requirements in the equipment room Limitation on dust content in equipment roomEven the entire Router Name Quantity Safety RecommendationsCheck Router Accessories 3Com 6000 Routers and accessorieSET Installation Tools Meters Equipment6000 Router dimensions InstallationModel Dimensions mm Various FICs Installing ModulesRecommended AC power socket Connect AC Power Cord AC power supplyAC power input range 100 to 240V, 50/60Hz AC Cable-retention clip Power switch AC inputConnect console cable Console cableAUX cable Console failure, AUX can function as a console interfaceInstalling the Router Environment Configuring the RouterConfiguration EstablishingConfiguring the Router Establishing Configuration Environment Configuring the Router Following information displays on the screen Select booting device and download applicationsStartup Process Self-test on Sdram Display system informationInitialize the system Router Configuration FundamentalsProcedure Decompress ApplicationSnmp Management Performs the local configuration through CON portSlot 5 Slot 7Slot 8 Slot Interface numbering rule SlotSoftware Maintenance Overview Software MaintenanceBoot Menu Modifying serial port parameters Boot Sub-menuUpgrading Boot main system LargeBootrom through serial port Starting Boot main systemStarting application program from Flash Starting host program in default modeEntering serial port sub-menu Entering Ethernet port sub-menu Available Boot Device wancomDisplaying available boot files in the Flash Then the system enters boot file control menuModifying Flash description area Returning to Boot main menu Setting the main boot fileSetting the backup boot file Available boot filesProgram Upgrading Program Files Using Xmodem ProtocolIgnoring system configuration Rebooting the systemXmodem File Setting ParametersVia Ethernet Port Building up upgrade environmentUpgrading Application ProgramConfiguring the Router Software Maintenance Removal Hardware MaintenancePower Module HardwareRemove a Fan Install a FanFan Removal Right side inside the integrated chassisInstall an RPU RPU Removal InstallationRemove an RPU Hardware Maintenance Configuration System TroubleshootingTroubleshooting Power System TroubleshootingDisplays the following prompt Troubleshooting Application Software UpgradeTroubleshooting Upgrade device of 6000 RouterTroubleshooting Application Software Upgrade Troubleshooting FIC Categories Flexible Interface CardsFollowing are the FICs available for 6000 Series Routers 3C13861 Port 10/100 FICEthernet Cable Make Ethernet cablePort 100 FX MM FIC 1-port 100BASE-F SM FIC interface attributes SC optical fiber connectorFIC 3C13863 Port Enhanced SerialFIC 3C13864 DTE, DCE Port FIC24 RS232 DTE 24 RS232 DCE 35 DTE 35 DCE 21 DTE 21 DCE Attribute Description Synchronous AsychronousDDN leased line Terminal accessService Front panel of 8-port FIC is shown as followsInterface Attributes Port Channelized FIC Connecting the Interface CablePort Fractional FIC E1 FIC LEDs on the Card Panel Following table describes the LEDs on the card panelsData is being transceived 120-ohm 4E1 adapter cable Port Fractional T1 FIC Internal DIP SwitchInterface cables Port Channelized T1/PRI FICPort Channelized T1/PRI FIC panel Interface attributes of FICcardsPort Channelized E3 FIC Interface attributes Port Channelized E3 FIC 3C13888Main functions of 1-port Channelized E3 FIC include Interface AttributesConnect Interface Cable Port Channelized T3 1CT3 3C13889Main functions of 1-port Channelized T3 FIC include CT3 Following table describes the LEDs on the card panelPort T3 interface attributes LED description of 1-port T3 FICOC-3/SDH Following figure illustrates the 1-port OC-3 ATM SM panelPort OC ATM Attribute Port OC-3 ATM SML SonetLED description of the ATM cards Port Adsl overPots FIC 3C13872 Following figure illustrates the 1-port OC-3 ATM SML panelAttribute Port Adsl FIC Port Adsl FIC interface attributesFIC-1ADSL Pstnm LED description 2-port Adsl FICFlexible Interface Cards Obtaining Support for Your Product Telephone Technical Contact UsSupport and Repair US and Canada Telephone Technical Support and Repair Latin America Telephone Technical Support and RepairAppendix a Obtaining Support for Your Product