HP J4660 manual General troubleshooting tips and resources

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4.Lift the automatic document feeder mechanism.

5.Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep under the glass and damage the device.

6.Insert the plastic strip, hooking the holes in the plastic strip over the tabs. Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder.

7.Plug in the power cord, and then turn on the device.

NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you may need to order a new plastic strip. For more information, see Support and warranty.

General troubleshooting tips and resources

Try these when you begin troubleshooting a printing problem.

•For a paper jam, see Clear paper jams.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed.

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the input tray and is not jammed in the device.

•All packing tapes and materials are removed.

General troubleshooting tips and resources

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Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Copy ScanFax Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsGet started Find other resources for the productResource Description Location Front view Understand the device partsResource Description Ink levels Ink cartridge health statusBack view Printing supplies areaLow ink indicator Device control panel buttons and lightsLabel Connection information Use the device Use device control panel menusDevice control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panelUse the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Load originalsLoad an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder traySelect print media Tips for selecting and using print mediaCards and envelopes Understand specifications for supported mediaPhoto media TransparenciesUnderstand supported sizes Media sizeStandard media sizes Envelopes CardsPhoto media Tray Type Weight Main tray Paper 60 to 105 g/m2 Understand supported media types and weightsOther media CapacityTray Type Weight Capacity Envelopes 75 to 90 g/m Set minimum marginsMedia Left Right Top Bottom Margin Load media Click the Paper/Features tabPrint on special and custom-sized media To load main trayTo set a custom media size a. Click the Custom button Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows Click Properties or SetupTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings PrintChange settings Mac OS Cancel a print jobCopy Make copies from the device control panelTo make a copy from the device control panel Change the copy settings Set the number of copiesSet the copy paper size Set the copy paper type Paper type Device control panel settingTo change the copy quality from the device control panel Change copy speed or qualityResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a legal-size document onto letter paperEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panelScan an original ScanScan from a TWAIN-compliant or a WIA-compliant program Scan from a TWAIN-compliant programScan from a WIA-compliant program Cancel a scan job Change scan settingsEdit a scanned original Edit a scanned photo or graphicSend a fax FaxSend a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel To send a fax manually from an extension phone Send a fax using monitor dialingSend a fax from memory Schedule a fax to send laterTo send a fax from memory To send a fax to multiple recipients using group speed dial To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the fax resolution To change the resolution from the device control panelChange the Lighter / Darker setting Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panelReceive a fax Receive a fax manuallyTo receive a fax manually To set backup fax from the device control panel Set up backup faxOn Error Only OffReprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Forward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers Receive faxes to your computerModify Fax to PC settings Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Activate Fax to PCConfigure the fax header Change fax settingsTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tabSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring To set the fax error-correction mode Set the fax error correction modeSet the dial type To set the dial typeSet the fax speed Set the redial optionsTo set the redial options To set the fax speed from the device control panelTest fax setup To test fax setupFax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports To set the device to print fax error reports automaticallyPrint and view the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging softwareManage the device Configure and manageMonitor the device WindowsAdminister the device Use device management toolsToolbox Windows Toolbox tabs Open the ToolboxHP Printer Utility Mac OS Understand the self-test reportTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panelSet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systemsTo set up the device with a separate fax line Other equipment/servicesCase a Separate fax line no voice calls received To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device WindowsConnect the device before installing the software Share the device on a locally shared networkTo connect the device To install the software Configure the device Mac OSUninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Maintain and troubleshoot Work with ink cartridgesSupported ink cartridges Replace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the device control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClick Clean the ink cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Device is not responding nothing prints Device takes a long time to printBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrongCheck the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileCheck the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and whitePrintout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upSolve copy problems No copy came outCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentPaper mismatch Error messages appearScanner did nothing Solve scan problemsScan takes too long Check the softwarePart of the document did not scan or text is missing Text cannot be editedCheck the originals Scanned image quality is poor Image quality is better when printedOriginal is a second-generation photo or picture Scanned image is skewed crookedScan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printHardware installation suggestions Troubleshoot installation issuesComputer cannot receive faxes Fax to PC Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingClear jams Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call HP support by phone Support processPhone support period Telephone support numbersCall HP Korea customer support Additional warranty options HP Quick Exchange Service JapanPrepare the device for shipment Remove the ink cartridges before shipmentTo remove ink cartridges before shipment To pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsDevice memory System requirementsOperating system compatibility Minimum requirementsCopy specifications Print specificationsFax specifications Scan specificationsElectrical specifications Environmental specificationsRegulatory information FCC statement FCC statementToxic and hazardous substance table Noise emission statement for Germany163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementDeclaration of conformity Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika

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