HP J4660 manual Fax test failed, Fax Hardware Test failed Solution

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Chapter 8

If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed.

•The fax test failed

•The display always shows Phone Off Hook

•The device is having problems sending and receiving faxes

•The device is having problems sending a manual fax

•The device cannot receive faxes, but can send faxes

•The device cannot send faxes, but can receive faxes

•Fax tones are recorded on my answering machine

•The phone cord that came with my device is not long enough

•Color faxes do not print

•The computer cannot receive faxes (Fax to PC)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

This section contains the following topics:

•The "Fax Hardware Test" failed

•The "Fax Connected to Active Telephone Wall Jack" test failed

•The "Phone Cord Connected to Correct Port on Fax" test failed

•The "Using Correct Type of Phone Cord with Fax" test failed

•The "Dial Tone Detection" test failed

•The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution:

•Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.

•Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

•If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure the device is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the device is busy. If it is busy, wait until it is finished and in the idle state before running the test.

130 Maintain and troubleshoot

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Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Contents Fax CopyScan Configure and manage Maintain and troubleshoot HP supplies and accessories Support and warrantyDevice specifications Regulatory informationResource Description Location Get startedFind other resources for the product Resource Description Understand the device partsFront view Ink levels Ink cartridge health statusPrinting supplies area Back viewLabel Low ink indicatorDevice control panel buttons and lights Connection information Device control-panel message types Use the deviceUse device control panel menus Critical error messages Change device settingsError messages To change settings from the device control panelUse the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows Load originals To open the HP Photosmart Software on a Windows computerTo load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder trayTips for selecting and using print media Select print mediaPhoto media Understand specifications for supported mediaCards and envelopes TransparenciesStandard media sizes Understand supported sizesMedia size Photo media EnvelopesCards Other media Understand supported media types and weightsTray Type Weight Main tray Paper 60 to 105 g/m2 CapacityMedia Left Right Top Bottom Margin Tray Type Weight Capacity Envelopes 75 to 90 g/mSet minimum margins Print on special and custom-sized media Click the Paper/Features tabLoad media To load main trayTo print on special or custom-sized media Mac OS Print borderlessTo set a custom media size a. Click the Custom button Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Click Properties or SetupTo print a borderless document Windows Open the Paper Type/Quality panelSet up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial groupPrint and view a list of speed-dial entries To change the settings Change print settingsChange default settings for all future jobs Windows PrintCancel a print job Change settings Mac OSTo make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsSet the number of copies Paper type Device control panel setting Set the copy paper typeChange copy speed or quality To change the copy quality from the device control panelTo resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Enhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paperTo copy a blurred document from the device control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the device control panelScan Scan an originalScan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Edit a scanned original Change scan settingsCancel a scan job Edit a scanned photo or graphicFax Send a faxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Send a fax using monitor dialing To send a fax manually from an extension phoneTo send a fax from memory Send a fax from memorySchedule a fax to send later Send a fax to multiple recipients To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial To schedule a fax from the device control panelChange the fax resolution and Lighter / Darker settings Send a color original or photo faxChange the Lighter / Darker setting Change the fax resolutionTo change the resolution from the device control panel To set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panelTo receive a fax manually Receive a faxReceive a fax manually On Error Only Set up backup faxTo set backup fax from the device control panel OffTo reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers Add numbers to the junk fax listReceive faxes to your computer To remove numbers from the list of junk fax numbersTo modify Fax to PC settings from the device control panel Select Settings, and then select Fax to PC Setup WizardModify Fax to PC settings Activate Fax to PCTo modify Fax to PC settings from the Solution Center Change fax settingsConfigure the fax header Select the Fax to PC Settings tabChange the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering Set the dial type Set the fax error correction modeTo set the fax error-correction mode To set the dial typeTo set the redial options Set the redial optionsSet the fax speed To set the fax speed from the device control panelFax over the Internet Test fax setupTo test fax setup Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically To cancel a number you are dialing Cancel a faxTo cancel a fax To view the fax log from the HP photo and imaging softwareMonitor the device Configure and manageManage the device WindowsToolbox Windows Administer the deviceUse device management tools Open the Toolbox Toolbox tabsTo open the HP Printer Utility from the HP Device Manager Understand the self-test reportHP Printer Utility Mac OS HP Printer Utility panels Information and Support panelSet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systemsCase a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows To install the softwareTo connect the device Connect the device before installing the softwareShare the device on a locally shared network Configure the device Mac OS To install the softwareTo share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Supported ink cartridges Maintain and troubleshootWork with ink cartridges Handle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the HP Photosmart Software Clean the ink cartridgesTo clean the ink cartridges from the device control panel Printer Toolbox appears Click the Device Services tabTo clean the ink cartridge contacts Clean the ink cartridge contactsClick Clean the ink cartridges HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies To clean the scanner glass Clean the deviceClean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrectDevice prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Check the paper quality Common poor quality printout problemsMeaningless characters print Check the type of media loaded in the deviceInk is not filling the text or graphics completely Check the print settingsInk is smearing Check the document fileOutput is faded or dull colored Check the print modeCheck the paper type setting Colors are printing as black and whiteColors do not line up properly Solve paper-feed problemsPrintout shows bleeding colors Lines or dots are missing from text or graphicsPages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upCopies are blank Solve copy problemsNo copy came out Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparentError messages appear Paper mismatchScan takes too long Solve scan problemsScanner did nothing Check the softwareCheck the originals Part of the document did not scan or text is missingText cannot be edited Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Scanned image is skewed crookedTake steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Color faxes do not printComputer cannot receive faxes Fax to PC Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsCheck the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the followingTo clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams Supplies HP supplies and accessoriesOrder printing supplies online HP mediaSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support Phone support period Support processHP support by phone Telephone support numbersAdditional warranty options HP Quick Exchange Service Japan Call HP Korea customer supportTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment Pack the device To pack the devicePage Product features and capacities Device specificationsPhysical specifications Processor and memory specificationsOperating system compatibility System requirementsDevice memory Minimum requirementsFax specifications Print specificationsCopy specifications Scan specificationsEnvironmental specifications Electrical specificationsRegulatory information FCC statement FCC statementNoise emission statement for Germany Toxic and hazardous substance table163 Appendix D Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksRegulatory model number Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Twain Page Podręcznik użytkownika

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