HP J4660 manual Fax Line Condition test failed Solution

Page 138

Chapter 8

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

•If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.

•Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.

•Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The "Fax Line Condition" test failed

Solution:

•Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you have correctly connected the device to the telephone wall jack. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

134 Maintain and troubleshoot

Image 138

Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Copyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Contents Copy ScanFax Configure and manage Maintain and troubleshoot HP supplies and accessories Support and warrantyDevice specifications Regulatory informationGet started Find other resources for the productResource Description Location Resource Description Understand the device partsFront view Ink levels Ink cartridge health statusPrinting supplies area Back viewLow ink indicator Device control panel buttons and lightsLabel Connection information Use the device Use device control panel menusDevice control-panel message types Critical error messages Change device settingsError messages To change settings from the device control panelUse the HP Solution Center Windows To change settings from the HP Solution Center WindowsUse the HP photo and imaging software Load originals To open the HP Photosmart Software on a Windows computerTo load an original on the scanner glass Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder trayTips for selecting and using print media Select print mediaPhoto media Understand specifications for supported mediaCards and envelopes TransparenciesUnderstand supported sizes Media sizeStandard media sizes Envelopes CardsPhoto media Other media Understand supported media types and weightsTray Type Weight Main tray Paper 60 to 105 g/m2 CapacityTray Type Weight Capacity Envelopes 75 to 90 g/m Set minimum marginsMedia Left Right Top Bottom Margin Print on special and custom-sized media Click the Paper/Features tabLoad media To load main trayTo print on special or custom-sized media Mac OS Print borderlessTo set a custom media size a. Click the Custom button Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Click Properties or SetupTo print a borderless document Windows Open the Paper Type/Quality panelSet up speed-dial entries Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up a speed-dial groupPrint and view a list of speed-dial entries To change the settings Change print settingsChange default settings for all future jobs Windows PrintCancel a print job Change settings Mac OSCopy Make copies from the device control panelTo make a copy from the device control panel Change the copy settings Set the number of copiesSet the copy paper size Paper type Device control panel setting Set the copy paper typeChange copy speed or quality To change the copy quality from the device control panelResize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paperTo resize a document from the device control panel Enhance blurred areas of your copy Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel To copy a legal-size document onto letter paperTo copy a blurred document from the device control panel Cancel a copy jobEnhance light areas of your copy To copy an overexposed photo from the device control panelScan Scan an originalScan from a TWAIN-compliant or a WIA-compliant program Scan from a TWAIN-compliant programScan from a WIA-compliant program Edit a scanned original Change scan settingsCancel a scan job Edit a scanned photo or graphicFax Send a faxSend a basic fax Send a fax manually from a phoneTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from an extension phoneSend a fax from memory Schedule a fax to send laterTo send a fax from memory Send a fax to multiple recipients To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial To schedule a fax from the device control panelChange the fax resolution and Lighter / Darker settings Send a color original or photo faxChange the fax resolution To change the resolution from the device control panelChange the Lighter / Darker setting To set new default settings from the device control panel Send a fax in Error Correction ModeSet new default settings To change the ECM setting from the device control panelReceive a fax Receive a fax manuallyTo receive a fax manually On Error Only Set up backup faxTo set backup fax from the device control panel OffReprint received faxes from memory Poll to receive a faxTo reprint faxes in memory from the device control panel Forward faxes to another number Set the paper size for received faxesTo forward faxes from the device control panel To set automatic reduction from the device control panel Set automatic reduction for incoming faxesBlock junk fax numbers Add numbers to the junk fax listReceive faxes to your computer To remove numbers from the list of junk fax numbersTo modify Fax to PC settings from the device control panel Select Settings, and then select Fax to PC Setup WizardModify Fax to PC settings Activate Fax to PCTo modify Fax to PC settings from the Solution Center Change fax settingsConfigure the fax header Select the Fax to PC Settings tabSet the answer mode Auto answer Set the number of rings before answeringChange the answer ring pattern for distinctive ring Set the dial type Set the fax error correction modeTo set the fax error-correction mode To set the dial typeTo set the redial options Set the redial optionsSet the fax speed To set the fax speed from the device control panelTest fax setup To test fax setupFax over the Internet To enable fax confirmation Use reportsPrint fax confirmation reports Print fax error reports To set the device to print fax error reports automaticallyPrint and view the fax log To cancel a number you are dialing Cancel a faxTo cancel a fax To view the fax log from the HP photo and imaging softwareMonitor the device Configure and manageManage the device WindowsAdminister the device Use device management toolsToolbox Windows Open the Toolbox Toolbox tabsTo open the HP Printer Utility from the HP Device Manager Understand the self-test reportHP Printer Utility Mac OS HP Printer Utility panels Information and Support panelSet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systemsTo set up the device with a separate fax line Other equipment/servicesCase a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows To install the softwareConnect the device before installing the software Share the device on a locally shared networkTo connect the device Configure the device Mac OS To install the softwareUninstall and reinstall the software To uninstall from a Windows computer, methodTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Maintain and troubleshoot Work with ink cartridgesSupported ink cartridges Handle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the HP Photosmart Software Clean the ink cartridgesTo clean the ink cartridges from the device control panel Printer Toolbox appears Click the Device Services tabTo clean the ink cartridge contacts Clean the ink cartridge contactsClick Clean the ink cartridges HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies To clean the scanner glass Clean the deviceClean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Solve printing problems Error message appears on control-panel displayDevice shuts down unexpectedly Device is not responding nothing prints Device takes a long time to printBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrectCheck the page-orientation setting Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the paper quality Common poor quality printout problemsMeaningless characters print Check the type of media loaded in the deviceInk is not filling the text or graphics completely Check the print settingsInk is smearing Check the document fileOutput is faded or dull colored Check the print modeCheck the paper type setting Colors are printing as black and whiteColors do not line up properly Solve paper-feed problemsPrintout shows bleeding colors Lines or dots are missing from text or graphicsPages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upSolve copy problems No copy came outCopies are blank Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparentError messages appear Paper mismatchScan takes too long Solve scan problemsScanner did nothing Check the softwarePart of the document did not scan or text is missing Text cannot be editedCheck the originals Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Scanned image is skewed crookedTake steps to improve the scan quality Solve fax problemsScan defects are apparent Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough Color faxes do not printComputer cannot receive faxes Fax to PC Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsCheck the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the followingClear jams Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Supplies HP supplies and accessoriesOrder printing supplies online HP mediaSupport and warranty Hewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone supportBefore you call Phone support period Support processHP support by phone Telephone support numbersAdditional warranty options HP Quick Exchange Service Japan Call HP Korea customer supportPrepare the device for shipment Remove the ink cartridges before shipmentTo remove ink cartridges before shipment Pack the device To pack the devicePage Product features and capacities Device specificationsPhysical specifications Processor and memory specificationsOperating system compatibility System requirementsDevice memory Minimum requirementsFax specifications Print specificationsCopy specifications Scan specificationsEnvironmental specifications Electrical specificationsRegulatory information FCC statement FCC statementNoise emission statement for Germany Toxic and hazardous substance table163 Appendix D Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksRegulatory model number Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Twain Page Podręcznik użytkownika

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