HP J4660 manual Phone Cord Connected to Correct Port on Fax test failed, Back view of the device

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Chapter 8

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution: Plug the phone cord into the correct port.

1.Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

Figure 8-1 Back view of the device

1 Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

2.After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the device is ready for faxing.

3.Try to send or receive a test fax.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

The "Using Correct Type of Phone Cord with Fax" test failed

Solution:

•Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be

132 Maintain and troubleshoot

Image 136

Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesPage Contents Scan CopyFax Configure and manage Maintain and troubleshoot HP supplies and accessories Support and warrantyDevice specifications Regulatory informationFind other resources for the product Get startedResource Description Location Understand the device parts Front viewResource Description Ink levels Ink cartridge health statusPrinting supplies area Back viewDevice control panel buttons and lights Low ink indicatorLabel Connection information Use device control panel menus Use the deviceDevice control-panel message types Change device settings Error messagesCritical error messages To change settings from the device control panelTo change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software Load originals To open the HP Photosmart Software on a Windows computerLoad an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load an original in the document feeder trayTips for selecting and using print media Select print mediaUnderstand specifications for supported media Cards and envelopesPhoto media TransparenciesMedia size Understand supported sizesStandard media sizes Cards EnvelopesPhoto media Understand supported media types and weights Tray Type Weight Main tray Paper 60 to 105 g/m2Other media CapacitySet minimum margins Tray Type Weight Capacity Envelopes 75 to 90 g/mMedia Left Right Top Bottom Margin Click the Paper/Features tab Load mediaPrint on special and custom-sized media To load main trayPrint borderless To set a custom media size a. Click the Custom buttonTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuClick Properties or Setup To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change print settings Change default settings for all future jobs WindowsTo change the settings PrintCancel a print job Change settings Mac OSMake copies from the device control panel CopyTo make a copy from the device control panel Set the number of copies Change the copy settingsSet the copy paper size Paper type Device control panel setting Set the copy paper typeChange copy speed or quality To change the copy quality from the device control panelCopy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel Adjust the lightness and darkness of your copy To adjust the copy contrast from the device control panelEnhance blurred areas of your copy To copy a legal-size document onto letter paperCancel a copy job Enhance light areas of your copyTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panelScan Scan an originalScan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a WIA-compliant program Change scan settings Cancel a scan jobEdit a scanned original Edit a scanned photo or graphicFax Send a faxSend a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel Send a fax using monitor dialing To send a fax manually from an extension phoneSchedule a fax to send later Send a fax from memoryTo send a fax from memory To cancel a scheduled fax To send a fax to multiple recipients using group speed dialSend a fax to multiple recipients To schedule a fax from the device control panelChange the fax resolution and Lighter / Darker settings Send a color original or photo faxTo change the resolution from the device control panel Change the fax resolutionChange the Lighter / Darker setting Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the device control panel To change the ECM setting from the device control panelReceive a fax manually Receive a faxTo receive a fax manually Set up backup fax To set backup fax from the device control panelOn Error Only OffPoll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Set the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel Add numbers to the junk fax listReceive faxes to your computer To remove numbers from the list of junk fax numbersSelect Settings, and then select Fax to PC Setup Wizard Modify Fax to PC settingsTo modify Fax to PC settings from the device control panel Activate Fax to PCChange fax settings Configure the fax headerTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tabSet the number of rings before answering Set the answer mode Auto answerChange the answer ring pattern for distinctive ring Set the fax error correction mode To set the fax error-correction modeSet the dial type To set the dial typeSet the redial options Set the fax speedTo set the redial options To set the fax speed from the device control panelTo test fax setup Test fax setupFax over the Internet Use reports To enable fax confirmationPrint fax confirmation reports To set the device to print fax error reports automatically Print fax error reportsPrint and view the fax log Cancel a fax To cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging softwareConfigure and manage Manage the deviceMonitor the device WindowsUse device management tools Administer the deviceToolbox Windows Open the Toolbox Toolbox tabsUnderstand the self-test report HP Printer Utility Mac OSTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panelSet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systemsOther equipment/services To set up the device with a separate fax lineCase a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows To install the softwareShare the device on a locally shared network Connect the device before installing the softwareTo connect the device Configure the device Mac OS To install the softwareTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Work with ink cartridges Maintain and troubleshootSupported ink cartridges Handle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears Clean the ink cartridges To clean the ink cartridges from the device control panelTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClean the ink cartridge contacts Click Clean the ink cartridgesTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the device Clean the scanner glassTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Device takes a long time to print Device is not responding nothing printsBlank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrectPoor print quality and unexpected printouts Check the page-orientation settingDevice prints half a page, then ejects the paper Common poor quality printout problems Meaningless characters printCheck the paper quality Check the type of media loaded in the deviceCheck the print settings Ink is smearingInk is not filling the text or graphics completely Check the document fileCheck the print mode Check the paper type settingOutput is faded or dull colored Colors are printing as black and whiteSolve paper-feed problems Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked upNo copy came out Solve copy problemsCopies are blank Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparentError messages appear Paper mismatchSolve scan problems Scanner did nothingScan takes too long Check the softwareText cannot be edited Part of the document did not scan or text is missingCheck the originals Image quality is better when printed Scanned image quality is poorOriginal is a second-generation photo or picture Scanned image is skewed crookedSolve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Color faxes do not printTroubleshoot installation issues Hardware installation suggestionsComputer cannot receive faxes Fax to PC Check the hardware connectionsSoftware installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the followingClear paper jams Clear jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams HP supplies and accessories Order printing supplies onlineSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support Obtain electronic supportBefore you call Support process HP support by phonePhone support period Telephone support numbersAdditional warranty options HP Quick Exchange Service Japan Call HP Korea customer supportRemove the ink cartridges before shipment Prepare the device for shipmentTo remove ink cartridges before shipment Pack the device To pack the devicePage Device specifications Physical specificationsProduct features and capacities Processor and memory specificationsSystem requirements Device memoryOperating system compatibility Minimum requirementsPrint specifications Copy specificationsFax specifications Scan specificationsEnvironmental specifications Electrical specificationsRegulatory information FCC statement FCC statementNoise emission statement for Germany Toxic and hazardous substance table163 Appendix D Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksRegulatory model number Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Twain Page Podręcznik użytkownika

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