HP J4660 manual Dial Tone Detection test failed Solution

Page 137

connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below.

1 Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

The "Dial Tone Detection" test failed

Solution:

•Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

•Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

Solve fax problems

133

Image 137

Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Fax CopyScan Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsResource Description Location Get startedFind other resources for the product Front view Understand the device partsResource Description Ink levels Ink cartridge health statusBack view Printing supplies areaLabel Low ink indicatorDevice control panel buttons and lights Connection information Device control-panel message types Use the deviceUse device control panel menus Error messages Change device settingsCritical error messages To change settings from the device control panelUse the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows To open the HP Photosmart Software on a Windows computer Load originalsLoad an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder traySelect print media Tips for selecting and using print mediaCards and envelopes Understand specifications for supported mediaPhoto media TransparenciesStandard media sizes Understand supported sizesMedia size Photo media EnvelopesCards Tray Type Weight Main tray Paper 60 to 105 g/m2 Understand supported media types and weightsOther media CapacityMedia Left Right Top Bottom Margin Tray Type Weight Capacity Envelopes 75 to 90 g/mSet minimum margins Load media Click the Paper/Features tabPrint on special and custom-sized media To load main trayTo set a custom media size a. Click the Custom button Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows Click Properties or SetupTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings PrintChange settings Mac OS Cancel a print jobTo make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsSet the number of copies Set the copy paper type Paper type Device control panel settingTo change the copy quality from the device control panel Change copy speed or qualityTo resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a legal-size document onto letter paperEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panelScan an original ScanScan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Cancel a scan job Change scan settingsEdit a scanned original Edit a scanned photo or graphicSend a fax FaxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialingTo send a fax from memory Send a fax from memorySchedule a fax to send later To send a fax to multiple recipients using group speed dial To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the Lighter / Darker setting Change the fax resolutionTo change the resolution from the device control panel Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panelTo receive a fax manually Receive a faxReceive a fax manually To set backup fax from the device control panel Set up backup faxOn Error Only OffTo reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers Receive faxes to your computerModify Fax to PC settings Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Activate Fax to PCConfigure the fax header Change fax settingsTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tabChange the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the fax error-correction mode Set the fax error correction modeSet the dial type To set the dial typeSet the fax speed Set the redial optionsTo set the redial options To set the fax speed from the device control panelFax over the Internet Test fax setupTo test fax setup Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically To cancel a fax Cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging softwareManage the device Configure and manageMonitor the device WindowsToolbox Windows Administer the deviceUse device management tools Toolbox tabs Open the ToolboxHP Printer Utility Mac OS Understand the self-test reportTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panelSet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systemsCase a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device WindowsTo connect the device Connect the device before installing the softwareShare the device on a locally shared network To install the software Configure the device Mac OSTo share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Supported ink cartridges Maintain and troubleshootWork with ink cartridges Replace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the device control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClick Clean the ink cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileCheck the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and whitePrintout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upCopies are blank Solve copy problemsNo copy came out Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentPaper mismatch Error messages appearScanner did nothing Solve scan problemsScan takes too long Check the softwareCheck the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Image quality is better when printedOriginal is a second-generation photo or picture Scanned image is skewed crookedScan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printHardware installation suggestions Troubleshoot installation issuesComputer cannot receive faxes Fax to PC Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingTo clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support HP support by phone Support processPhone support period Telephone support numbersCall HP Korea customer support Additional warranty options HP Quick Exchange Service JapanTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment To pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsDevice memory System requirementsOperating system compatibility Minimum requirementsCopy specifications Print specificationsFax specifications Scan specificationsElectrical specifications Environmental specificationsRegulatory information FCC statement FCC statementToxic and hazardous substance table Noise emission statement for Germany163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementDeclaration of conformity Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika

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