HP J4660 Solve fax problems, Scan defects are apparent, Take steps to improve the scan quality

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Take steps to improve the scan quality

ƕUse high-quality originals.

ƕPlace the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load originals.

ƕAdjust the software settings according to how you plan to use the scanned page.

ƕUse or make a carrier sheet to protect your originals.

ƕClean the scanner glass. See Clean the scanner glass for more information.

Scan defects are apparent

•Blank pages

Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass.

•Too light or dark

ƕTry adjusting the settings. Be sure to use the correct resolution and color settings.

ƕThe original image might be very light or dark or might be printed on colored paper.

•Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. See Clean the device for more information.

•Black dots or streaks

ƕInk, glue, correction fluid, or an unwanted substance might be on the scanner glass, the scanner glass might be dirty or scratched, or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See Clean the device for more information. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced.

ƕThe defects might be on the original and not a result of the scanning process.

•Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•Size is reduced

The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings.

Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of the device. The test will fail if the device is not set up properly for faxing. Perform this test after you have completed setting up the device for faxing. For more information, see Test fax setup.

Solve fax problems

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Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Accessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Contents Scan CopyFax Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsFind other resources for the product Get startedResource Description Location Front view Understand the device partsResource Description Ink levels Ink cartridge health statusBack view Printing supplies areaDevice control panel buttons and lights Low ink indicatorLabel Connection information Use device control panel menus Use the deviceDevice control-panel message types Error messages Change device settingsCritical error messages To change settings from the device control panelTo change settings from the HP Solution Center Windows Use the HP Solution Center WindowsUse the HP photo and imaging software To open the HP Photosmart Software on a Windows computer Load originalsLoad an original in the automatic document feeder ADF Load an original on the scanner glassTo load an original on the scanner glass To load an original in the document feeder traySelect print media Tips for selecting and using print mediaCards and envelopes Understand specifications for supported mediaPhoto media TransparenciesMedia size Understand supported sizesStandard media sizes Cards EnvelopesPhoto media Tray Type Weight Main tray Paper 60 to 105 g/m2 Understand supported media types and weightsOther media CapacitySet minimum margins Tray Type Weight Capacity Envelopes 75 to 90 g/mMedia Left Right Top Bottom Margin Load media Click the Paper/Features tabPrint on special and custom-sized media To load main trayTo set a custom media size a. Click the Custom button Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows Click Properties or SetupTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change default settings for all future jobs Windows Change print settingsTo change the settings PrintChange settings Mac OS Cancel a print jobMake copies from the device control panel CopyTo make a copy from the device control panel Set the number of copies Change the copy settingsSet the copy paper size Set the copy paper type Paper type Device control panel settingTo change the copy quality from the device control panel Change copy speed or qualityCopy a legal-size document onto letter paper Resize an original to fit onto letter or A4 paperTo resize a document from the device control panel To adjust the copy contrast from the device control panel Adjust the lightness and darkness of your copyEnhance blurred areas of your copy To copy a legal-size document onto letter paperEnhance light areas of your copy Cancel a copy jobTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panelScan an original ScanScan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a WIA-compliant program Cancel a scan job Change scan settingsEdit a scanned original Edit a scanned photo or graphicSend a fax FaxSend a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from an extension phone Send a fax using monitor dialingSchedule a fax to send later Send a fax from memoryTo send a fax from memory To send a fax to multiple recipients using group speed dial To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a color original or photo fax Change the fax resolution and Lighter / Darker settingsTo change the resolution from the device control panel Change the fax resolutionChange the Lighter / Darker setting Set new default settings Send a fax in Error Correction ModeTo set new default settings from the device control panel To change the ECM setting from the device control panelReceive a fax manually Receive a faxTo receive a fax manually To set backup fax from the device control panel Set up backup faxOn Error Only OffPoll to receive a fax Reprint received faxes from memoryTo reprint faxes in memory from the device control panel Set the paper size for received faxes Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set automatic reduction for incoming faxesTo set automatic reduction from the device control panel Add numbers to the junk fax listTo remove numbers from the list of junk fax numbers Receive faxes to your computerModify Fax to PC settings Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Activate Fax to PCConfigure the fax header Change fax settingsTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tabSet the number of rings before answering Set the answer mode Auto answerChange the answer ring pattern for distinctive ring To set the fax error-correction mode Set the fax error correction modeSet the dial type To set the dial typeSet the fax speed Set the redial optionsTo set the redial options To set the fax speed from the device control panelTo test fax setup Test fax setupFax over the Internet Use reports To enable fax confirmationPrint fax confirmation reports To set the device to print fax error reports automatically Print fax error reportsPrint and view the fax log To cancel a fax Cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging softwareManage the device Configure and manageMonitor the device WindowsUse device management tools Administer the deviceToolbox Windows Toolbox tabs Open the ToolboxHP Printer Utility Mac OS Understand the self-test reportTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panelSet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systemsOther equipment/services To set up the device with a separate fax lineCase a Separate fax line no voice calls received To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device WindowsShare the device on a locally shared network Connect the device before installing the softwareTo connect the device To install the software Configure the device Mac OSTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software Work with ink cartridges Maintain and troubleshootSupported ink cartridges Replace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears To clean the ink cartridges from the device control panel Clean the ink cartridgesTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClick Clean the ink cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Device takes a long time to print Device is not responding nothing printsBlank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrongPoor print quality and unexpected printouts Check the page-orientation settingDevice prints half a page, then ejects the paper Meaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileCheck the paper type setting Check the print modeOutput is faded or dull colored Colors are printing as black and whitePrintout shows bleeding colors Solve paper-feed problemsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upNo copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparentPaper mismatch Error messages appearScanner did nothing Solve scan problemsScan takes too long Check the softwareText cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Image quality is better when printedOriginal is a second-generation photo or picture Scanned image is skewed crookedScan defects are apparent Solve fax problemsTake steps to improve the scan quality Blank pagesFax test failed Fax Hardware Test failed SolutionSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printHardware installation suggestions Troubleshoot installation issuesComputer cannot receive faxes Fax to PC Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingClear paper jams Clear jamsTo clear a paper jam from the rear door To clear a paper jam in the automatic document feeder Avoid paper jams Order printing supplies online HP supplies and accessoriesSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Obtain HP telephone support Obtain electronic supportBefore you call HP support by phone Support processPhone support period Telephone support numbersCall HP Korea customer support Additional warranty options HP Quick Exchange Service JapanRemove the ink cartridges before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To pack the device Pack the devicePage Physical specifications Device specificationsProduct features and capacities Processor and memory specificationsDevice memory System requirementsOperating system compatibility Minimum requirementsCopy specifications Print specificationsFax specifications Scan specificationsElectrical specifications Environmental specificationsRegulatory information FCC statement FCC statementToxic and hazardous substance table Noise emission statement for Germany163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementDeclaration of conformity Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika

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