HP J4660 manual Support and warranty

Page 152

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Hewlett-Packard limited warranty statement

•Obtain electronic support

•Obtain HP telephone support

•Prepare the device for shipment

•Pack the device

148 Support and warranty

Image 152

Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Safety information AccessibilityCopyright information Hewlett-Packard Company noticesPage Contents Fax CopyScan Configure and manage Maintain and troubleshoot HP supplies and accessories Support and warrantyDevice specifications Regulatory informationResource Description Location Get startedFind other resources for the product Understand the device parts Front viewResource Description Ink levels Ink cartridge health statusPrinting supplies area Back viewLabel Low ink indicatorDevice control panel buttons and lights Connection information Device control-panel message types Use the deviceUse device control panel menus Change device settings Error messagesCritical error messages To change settings from the device control panelUse the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows Load originals To open the HP Photosmart Software on a Windows computerLoad an original on the scanner glass Load an original in the automatic document feeder ADFTo load an original on the scanner glass To load an original in the document feeder trayTips for selecting and using print media Select print mediaUnderstand specifications for supported media Cards and envelopesPhoto media TransparenciesStandard media sizes Understand supported sizesMedia size Photo media EnvelopesCards Understand supported media types and weights Tray Type Weight Main tray Paper 60 to 105 g/m2Other media CapacityMedia Left Right Top Bottom Margin Tray Type Weight Capacity Envelopes 75 to 90 g/mSet minimum margins Click the Paper/Features tab Load mediaPrint on special and custom-sized media To load main trayPrint borderless To set a custom media size a. Click the Custom buttonTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuClick Properties or Setup To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panelSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries Change print settings Change default settings for all future jobs WindowsTo change the settings PrintCancel a print job Change settings Mac OSTo make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsSet the number of copies Paper type Device control panel setting Set the copy paper typeChange copy speed or quality To change the copy quality from the device control panelTo resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper Adjust the lightness and darkness of your copy To adjust the copy contrast from the device control panelEnhance blurred areas of your copy To copy a legal-size document onto letter paperCancel a copy job Enhance light areas of your copyTo copy a blurred document from the device control panel To copy an overexposed photo from the device control panelScan Scan an originalScan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Change scan settings Cancel a scan jobEdit a scanned original Edit a scanned photo or graphicFax Send a faxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Send a fax using monitor dialing To send a fax manually from an extension phoneTo send a fax from memory Send a fax from memorySchedule a fax to send later To cancel a scheduled fax To send a fax to multiple recipients using group speed dialSend a fax to multiple recipients To schedule a fax from the device control panelChange the fax resolution and Lighter / Darker settings Send a color original or photo faxChange the Lighter / Darker setting Change the fax resolutionTo change the resolution from the device control panel Send a fax in Error Correction Mode Set new default settingsTo set new default settings from the device control panel To change the ECM setting from the device control panelTo receive a fax manually Receive a faxReceive a fax manually Set up backup fax To set backup fax from the device control panelOn Error Only OffTo reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbersTo set automatic reduction from the device control panel Add numbers to the junk fax listReceive faxes to your computer To remove numbers from the list of junk fax numbersSelect Settings, and then select Fax to PC Setup Wizard Modify Fax to PC settingsTo modify Fax to PC settings from the device control panel Activate Fax to PCChange fax settings Configure the fax headerTo modify Fax to PC settings from the Solution Center Select the Fax to PC Settings tabChange the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering Set the fax error correction mode To set the fax error-correction modeSet the dial type To set the dial typeSet the redial options Set the fax speedTo set the redial options To set the fax speed from the device control panelFax over the Internet Test fax setupTo test fax setup Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically Cancel a fax To cancel a faxTo cancel a number you are dialing To view the fax log from the HP photo and imaging softwareConfigure and manage Manage the deviceMonitor the device WindowsToolbox Windows Administer the deviceUse device management tools Open the Toolbox Toolbox tabsUnderstand the self-test report HP Printer Utility Mac OSTo open the HP Printer Utility from the HP Device Manager HP Printer Utility panels Information and Support panelSet up faxing for the device Set up faxing parallel phone systems Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systemsCase a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services Case B Set up the device with DSL To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax lineTo set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mailTo set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows To install the softwareTo connect the device Connect the device before installing the softwareShare the device on a locally shared network Configure the device Mac OS To install the softwareTo share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Supported ink cartridges Maintain and troubleshootWork with ink cartridges Handle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears Clean the ink cartridges To clean the ink cartridges from the device control panelTo clean the ink cartridges from the HP Photosmart Software Printer Toolbox appears Click the Device Services tabClean the ink cartridge contacts Click Clean the ink cartridgesTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the device Clean the scanner glassTo clean the scanner glass To insert an ink cartridge into the ink cartridge protectorClean the exterior Clean the automatic document feederTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Placement of the text or graphics is wrong Something on the page is missing or incorrectDevice prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Common poor quality printout problems Meaningless characters printCheck the paper quality Check the type of media loaded in the deviceCheck the print settings Ink is smearingInk is not filling the text or graphics completely Check the document fileCheck the print mode Check the paper type settingOutput is faded or dull colored Colors are printing as black and whiteSolve paper-feed problems Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphicsMedia is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked upCopies are blank Solve copy problemsNo copy came out Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparentError messages appear Paper mismatchSolve scan problems Scanner did nothingScan takes too long Check the softwareCheck the originals Part of the document did not scan or text is missingText cannot be edited Image quality is better when printed Scanned image quality is poorOriginal is a second-generation photo or picture Scanned image is skewed crookedSolve fax problems Scan defects are apparentTake steps to improve the scan quality Blank pagesFax Hardware Test failed Solution Fax test failedSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off HookSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Color faxes do not printTroubleshoot installation issues Hardware installation suggestionsComputer cannot receive faxes Fax to PC Check the hardware connectionsSoftware installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the followingTo clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams HP supplies and accessories Order printing supplies onlineSupplies HP mediaSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support Support process HP support by phonePhone support period Telephone support numbersAdditional warranty options HP Quick Exchange Service Japan Call HP Korea customer supportTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment Pack the device To pack the devicePage Device specifications Physical specificationsProduct features and capacities Processor and memory specificationsSystem requirements Device memoryOperating system compatibility Minimum requirementsPrint specifications Copy specificationsFax specifications Scan specificationsEnvironmental specifications Electrical specificationsRegulatory information FCC statement FCC statementNoise emission statement for Germany Toxic and hazardous substance table163 Appendix D Australia wired fax statement Hinweis für Benutzer des deutschen TelefonnetzwerksRegulatory model number Declaration of conformityEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Symbols/Numerics IndexPage Page OCR Page Page Twain Page Podręcznik użytkownika

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