HP J4660 Support process, HP support by phone, Phone support period, Telephone support numbers

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Support process

If you have a problem, follow these steps

1.Check the documentation that came with the device.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

This section contains the following topics:

•Phone support period

•Telephone support numbers

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

•Model number (located on the label on the front of the device)

•Serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

ƕHas this situation happened before?

ƕCan you re-create it?

ƕDid you add any new hardware or software to your computer at about the time that this situation began?

ƕDid anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Obtain HP telephone support

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Contents HP Officejet J4500 All-in-One series HP Officejet J4500 All-in-One series Hewlett-Packard Company notices Safety informationAccessibility Copyright informationPage Contents Fax CopyScan Configure and manage Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsResource Description Location Get startedFind other resources for the product Ink levels Ink cartridge health status Understand the device partsFront view Resource DescriptionBack view Printing supplies areaLabel Low ink indicatorDevice control panel buttons and lights Connection information Device control-panel message types Use the deviceUse device control panel menus To change settings from the device control panel Change device settingsError messages Critical error messagesUse the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP Solution Center Windows To open the HP Photosmart Software on a Windows computer Load originalsTo load an original in the document feeder tray Load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original on the scanner glassSelect print media Tips for selecting and using print mediaTransparencies Understand specifications for supported mediaCards and envelopes Photo mediaStandard media sizes Understand supported sizesMedia size Photo media EnvelopesCards Capacity Understand supported media types and weightsTray Type Weight Main tray Paper 60 to 105 g/m2 Other mediaMedia Left Right Top Bottom Margin Tray Type Weight Capacity Envelopes 75 to 90 g/mSet minimum margins To load main tray Click the Paper/Features tabLoad media Print on special and custom-sized mediaClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo set a custom media size a. Click the Custom button To print on special or custom-sized media Mac OSOpen the Paper Type/Quality panel Click Properties or SetupTo print a borderless document Windows To print a borderless document Mac OSSet up a speed-dial group Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesPrint and view a list of speed-dial entries Print Change print settingsChange default settings for all future jobs Windows To change the settingsChange settings Mac OS Cancel a print jobTo make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsSet the number of copies Set the copy paper type Paper type Device control panel settingTo change the copy quality from the device control panel Change copy speed or qualityTo resize a document from the device control panel Resize an original to fit onto letter or A4 paperCopy a legal-size document onto letter paper To copy a legal-size document onto letter paper Adjust the lightness and darkness of your copyTo adjust the copy contrast from the device control panel Enhance blurred areas of your copyTo copy an overexposed photo from the device control panel Cancel a copy jobEnhance light areas of your copy To copy a blurred document from the device control panelScan an original ScanScan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Edit a scanned photo or graphic Change scan settingsCancel a scan job Edit a scanned originalSend a fax FaxTo send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone To send a fax manually from an extension phone Send a fax using monitor dialingTo send a fax from memory Send a fax from memorySchedule a fax to send later To schedule a fax from the device control panel To cancel a scheduled faxTo send a fax to multiple recipients using group speed dial Send a fax to multiple recipientsSend a color original or photo fax Change the fax resolution and Lighter / Darker settingsChange the Lighter / Darker setting Change the fax resolutionTo change the resolution from the device control panel To change the ECM setting from the device control panel Send a fax in Error Correction ModeSet new default settings To set new default settings from the device control panelTo receive a fax manually Receive a faxReceive a fax manually Off Set up backup faxTo set backup fax from the device control panel On Error OnlyTo reprint faxes in memory from the device control panel Reprint received faxes from memoryPoll to receive a fax To forward faxes from the device control panel Forward faxes to another numberSet the paper size for received faxes Add numbers to the junk fax list Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the device control panelTo remove numbers from the list of junk fax numbers Receive faxes to your computerActivate Fax to PC Select Settings, and then select Fax to PC Setup WizardModify Fax to PC settings To modify Fax to PC settings from the device control panelSelect the Fax to PC Settings tab Change fax settingsConfigure the fax header To modify Fax to PC settings from the Solution CenterChange the answer ring pattern for distinctive ring Set the answer mode Auto answerSet the number of rings before answering To set the dial type Set the fax error correction modeTo set the fax error-correction mode Set the dial typeTo set the fax speed from the device control panel Set the redial optionsSet the fax speed To set the redial optionsFax over the Internet Test fax setupTo test fax setup Print fax confirmation reports To enable fax confirmationUse reports Print and view the fax log Print fax error reportsTo set the device to print fax error reports automatically To view the fax log from the HP photo and imaging software Cancel a faxTo cancel a fax To cancel a number you are dialingWindows Configure and manageManage the device Monitor the deviceToolbox Windows Administer the deviceUse device management tools Toolbox tabs Open the ToolboxHP Printer Utility panels Information and Support panel Understand the self-test reportHP Printer Utility Mac OS To open the HP Printer Utility from the HP Device ManagerSet up faxing for the device Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Select your fax setup case Recommended fax setup for serial-type phone systems Recommended fax setup for parallel-type phone systemsCase a Separate fax line no voice calls received To set up the device with a separate fax lineOther equipment/services To set up the device with DSL Case B Set up the device with DSLCase D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring serviceCase F Shared voice/fax line with voice mail To set up the device with a shared voice/fax lineTo set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer DSL/ADSL modem Set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Case H Shared voice/fax line with computer modemBack of the device Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machine 10 Example of a parallel splitter 11 Back view of the device Page Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup To install the software Configure the device WindowsTo connect the device Connect the device before installing the softwareShare the device on a locally shared network To install the software Configure the device Mac OSTo share the device among computers running Mac OS Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To uninstall from a Windows computer, method Uninstall and reinstall the software Supported ink cartridges Maintain and troubleshootWork with ink cartridges Replace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges Page Align the ink cartridges Printer Toolbox appears Printer Toolbox appears Click the Device Services tab Clean the ink cartridgesTo clean the ink cartridges from the device control panel To clean the ink cartridges from the HP Photosmart SoftwareHP Printer Utility Mac OS Clean the ink cartridge contactsClick Clean the ink cartridges To clean the ink cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies To insert an ink cartridge into the ink cartridge protector Clean the deviceClean the scanner glass To clean the scanner glassClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad Chapter General troubleshooting tips and resources Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Blank or partial page printed Device is not responding nothing printsDevice takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrongDevice prints half a page, then ejects the paper Check the page-orientation settingPoor print quality and unexpected printouts Check the type of media loaded in the device Common poor quality printout problemsMeaningless characters print Check the paper qualityCheck the document file Check the print settingsInk is smearing Ink is not filling the text or graphics completelyColors are printing as black and white Check the print modeCheck the paper type setting Output is faded or dull coloredLines or dots are missing from text or graphics Solve paper-feed problemsPrintout shows bleeding colors Colors do not line up properlyMultiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewingCopies are blank Solve copy problemsNo copy came out Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poorPaper mismatch Error messages appearCheck the software Solve scan problemsScanner did nothing Scan takes too longCheck the originals Part of the document did not scan or text is missingText cannot be edited Scanned image is skewed crooked Image quality is better when printedScanned image quality is poor Original is a second-generation photo or pictureBlank pages Solve fax problemsScan defects are apparent Take steps to improve the scan qualityFax test failed Fax Hardware Test failed SolutionSolve fax problems 131 Phone Cord Connected to Correct Port on Fax test failed Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxesSolution Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 139 Device cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cordCheck the hardware connections Troubleshoot installation issuesHardware installation suggestions Computer cannot receive faxes Fax to PCCheck the device to ensure the following Software installation suggestionsVerify installation preliminaries Check the computer systemTo clear a paper jam from the rear door Clear jamsClear paper jams To clear a paper jam in the automatic document feeder Avoid paper jams HP media HP supplies and accessoriesOrder printing supplies online SuppliesSupport and warranty Hewlett-Packard limited warranty statement Before you call Obtain electronic supportObtain HP telephone support Telephone support numbers Support processHP support by phone Phone support periodCall HP Korea customer support Additional warranty options HP Quick Exchange Service JapanTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment To pack the device Pack the devicePage Processor and memory specifications Device specificationsPhysical specifications Product features and capacitiesMinimum requirements System requirementsDevice memory Operating system compatibilityScan specifications Print specificationsCopy specifications Fax specificationsElectrical specifications Environmental specificationsRegulatory information FCC statement FCC statementToxic and hazardous substance table Noise emission statement for Germany163 Appendix D Hinweis für Benutzer des deutschen Telefonnetzwerks Australia wired fax statementDeclaration of conformity Regulatory model numberEnvironmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Energy Star notice Index Symbols/NumericsPage Page OCR Page Page Twain Page Podręcznik użytkownika
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