HP 300 manual Solving Problems While Printing, Faxing, or Copying, Lines or dots are, Missing from

Page 104

Solving Problems

While Printing, Faxing, or Copying

This section describes how to solve problems you might encounter while using the HP OfficeJet.

Symptom:

 

Cause:

Lines or dots are

 

The connection between

 

missing from the

 

the print cartridge and

characters in the

 

cradle is intermittent.

printout.

 

 

 

 

OR

 

 

The copper contacts of

 

 

the print cartridge are

 

 

dirty.

Solution:

Remove the print cartridge and reinstall it. Try printing again. You may need to repeat this before the ink resumes a continuous flow.

OR

1.Remove the print cartridge. (For help, see the instructions in "Changing the Print Cartridge" later in this chapter.) Use a lint-free damp cloth to gently clean the copper contacts on the print cartridge and the print cartridge cradle.

sl-61

2.Reinstall the print cartridge and try printing again. If the print quality remains poor after cleaning the contacts, clean the ink nozzles as described for the next symptom in this table.

￿￿￿￿

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Contents
HP OfficeJet Model Safety Information Potential Shock HazardContents Making Copies and Printing Troubleshooting & Maintenance Ruhzrugl If You Dont Read Anything ElseRuhzrugll Ruhzruglll Sending a FaxRuhzrugly Making CopiesUsing HP OfficeJet Manager Introducing HP OfficeJet Manager Running the HP OfficeJet Manager Using the HP OfficeJet Manager Help System Using the File Menu Cleaning the Print CartridgeSetting Use Whenever You Need To Using the OfficeJet Setup MenuModifying Device Settings Distinctive Ring=Off Volume=SoftRings to Answer=2 Using Send Fax Setup Changing the Header for Your Outgoing FaxesSelecting Dialing Mode Setting Automatic Redial OptionSetting up Speed Dialing Special Characters Use in Fax Numbers Choose OfficeJet Setup/Speed Dial SetupStoring Speed Dial Codes for Individuals Select Speed Dial Setup from the OfficeJet Setup menu Storing Speed Dial Codes for GroupsChanging the contrast Changing the resolutionChanging Send Fax Quality Using Receive Fax Setup Selecting Auto or Manual Receive Mode for incoming faxes If This Is Your Situation This settingChanging the number of rings to answer ChooseSetting Automatic Reduction Setting Backup ReceptionSilent Detect Receive Mode is set to AutoDistinctive Ring Remote Service Changing the Loaded Paper SizeSetting DOS Printing Options Reducing Copies of OriginalsUse this printer driver For this type of printer support Controlling Sound Settings Type of Sound Occurs When Adjust usingRing and Beep Volume RingerUsing the Options Menu Being notified of errors or warningsPrinting Logs and Reports Printing a Fax Log Report AutomaticallyPrinting Fax Logs Log, and Print ReportsHeading DescriptionResult Pages Type Date Time Duration Diagnostic Printing HP OfficeJet Reports Speed Dial ReportHP OfficeJet Speed Dial Report for Menu Settings Report Error only NormalLetter 8.5x11 SoftPC-8 CR onlyOff Portrait LetterReady 100%Draft Self Test ReportAcme Co 619 Clogged nozzles Power Fail Report These faxes were not completely sentSending Faxes What You Need to Know Dialing from the front panelRedial/Pause Sl-46b Sl-19a Sl-47 Helpful Hints Press Start to send Sending a Fax to Multiple Fax NumbersPress Enter/Save not Start/ Copy Fax Settings Send Fax Later Sending a Fax at a Future TimeStore fax now? 1=Yes 2=No Or press Speed Dial and a two-digit code numberPolling Setup Menu Fax SettingsAsking to Receive a Fax from Another Fax Machine Polling Adjusting the Resolution These buttonsAdjusting the Contrast Fax/Copy ContrastMaking Copies and Printing Choosing media Description SizeTips for Loading Paper and Other Media Making Copies Helpful Hints Do this Using These buttons Using the HP OfficeJet Printer Options Print Setup Commands for Selected Windows ApplicationsOpening HP OfficeJet Printer Options Reviewing the Printer Settings Option Use Whenever You Need To Print PrintoutMedia Size Option Use Whenever You Need To Print OrientationMedia Intensity Choosing the Grayscale OptionsUse Whenever You Need To Print Halftone Printing Envelopes With Windows Applications Loading Envelopes Envelope guide Using the Front Panel When and How To Use the Front Panel Using the Menu Buttons Load/EjectDo this Using These buttons Entering Words and SymbolsMoving from one menu to another For this displayDo this Press Enter/Save to save Using Send Fax Setup Changing the Header for Your Outgoing FaxesMenu Time/Date, Header Fax Header MenuChanging the Send Fax Quality Adjusting the ContrastAdjusting the Resolution Changing the Loaded Paper Size Paper SizeUsing Speed Dial Setup Setting Up a Speed Dial GroupInserting a Pause in a Speed Dial NumberPhone Setup Ring/Beep VolumeDialing Mode Auto Redial Controlling SoundsUsing Receive Fax Setup Printer Settings Scheduling a FaxControlling the Appearance of Your Printed Documents Send Fax LaterClean the Print Cartridge Copier Settings Copy ReductionClean Pen Changing Copy ReductionTroubleshooting & Maintenance Troubleshooting When you need helpWhom to call if youre in the United States Page MST Whom to call if youre in Canada Mailing address Error Notification Beeps, Blinking Light, Messages For this error condition Heres how youll be notifiedAn error interrupted an activity in progress Serious internal problem was detectedUnderstanding the Displayed Messages Copy cancelled Delayed faxFax cancelled Close coverFax failed from UnknownFax in memory Memory fullDisabled Fax poll failedFax printing Fax receptionLoad document Before Start TimePress Stop Open coverClear fax jam Load penOut of ink Replace penPoll cancelled Out of paperFor fax/copy Paper load failedReport cancelled Waiting for data For further print dataOut of fax paper Redial pendingStored data lost Call for serviceCheck Settings Record the error number, then do one of the following Turn power off/on Turn power offNnn Clear print jamWaiting for poll Waiting to dialSolving Problems While Printing, Faxing, or Copying Lines or dots areMissing from CharactersPrint Cartridge has Print cartridge are Dried ink on Clogged NoseThink the nozzles On my printCartridge are Clogged LastDate on the front panel display is Nov-22-93 0630 PM My phone call is cut off when I try to make a copyCant get the font Cant receive a Fax from myExtension phones Incoming calls Arent beingMessage, Printer Not respondingNothing Happens whenMaintaining Your HP OfficeJet Changing the Print Cartridge Remove both pieces of tape Reference Product Specifications ResolutionnPaper Weight Compatibility Copy Speed Supply/Accessory Number Ordering InformationObtaining a Material Safety Data Sheet Msds Warranty InformationOne-Year Limited Warranty ExclusionsWarranty Limitations Regulatory InformationPage Page Telephone Network DOC Requirements Page Page Index Symbols Index`ii Index`iii Index`iv To more than one fax number Index`vi
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