HP N8400 manual Chapter

Page 28

Chapter 5

(continued)

Scanner Error Message

Clean Out Open

Duplex Error

Multipick Error

01

02

03

Recovery Process

Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click.

Follow these steps to resolve the error:

1.Close the program you are using to scan.

2.Press the Power switch to the off position.

3.Check the scanner cables to make sure that they are securely attached to the scanner.

4.Press the Power switch to the on position, and then try to scan. If the problem persists, contact HP Support.

The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error:

1.Remove the paper from the document feeder.

2.Sort through the stack to make sure the sheets are not stuck together.

3.Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide.

4.Replace the stack of originals and try again.

Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support.

Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support.

Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support.

26 Troubleshooting

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Contents HP Scanjet N8400 series Copyright and license Trademark creditsContents Troubleshooting Advanced technical featuresScanner overview What you can do with the scannerPower Save button Scanner hardwareScanner front panel buttons Quick start buttonsCopy buttons Scan Document To buttonsScanner software Scanner lamp settingHP Smart Document Scan Software HP Scanner Tools Utility HP Document Copy UtilityScan Progress Window Where to get additional information Setup and Support GuideUser Guide Click View or print guidesAccessibility LCD ReaderControl of the scanner buttons HP Scanner Tools Utility helpBasic scanning steps Scan and CopyBasic copying steps Place an original on the scanner glass Load originalsLoad paper into the document feeder Scan from the scanner front panel buttons Scan from HP Smart Document Scan SoftwareScan from other software programs Scan with one button pressSet up scan profiles Set up an HP Smart Document Scan Software profileChoose profiles for display on the scanner front panel Assign profiles to quick start buttonsClick Continue Import and export profiles Care and maintenance HP Scanner Tools Utility Maintenance tabOrder maintenance and scanning supplies Clean the scanner glassClean the paper path Maintain the automatic document feeder ADFClean the ADF window Clean the feed roller Maintain the automatic document feeder ADF Chapter Remove the automatic document feeder from the scanner Replace the feed roller and separation padChapter Troubleshooting Scanner error messagesChapter Scanner initialization or hardware problems Scanner does not startScanner has stopped working correctly Scanner operation problemsScanner will not turn on Scanner lamp stays on Scanner does not scan right awayScanner scans only one side of a double-sided Scanned image is fuzzyScanned images are not straight Vertical white stripes appear on the printedScanner glass is dirty Scan files are too largeAn unexpected program opens when a button is pressed Wrong profile is used when a quick start button is pressedScanner buttons are not working correctly Buttons do not workAutomatic document feeder ADF problems Paper jamming, skewing, misfeeds, or multiple-page feedsPaper does not feed from the ADF Bottom of the scanned image is cut offScanned images have streaks or scratches An item loaded in the ADF jams repeatedlyClear jams from the ADF Clear a jam from the start of the paper pathChapter Clear a jam at the end of the paper path Contact HP Support Remove a paper jam within the ADFAdvanced technical features Long pagesPage Index ADF