HP 100 color MFP M175nw Solve problems checklist, Make sure that the product is set up correctly

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Solve problems checklist

Follow these steps when trying to solve a problem with the product.

●Step 1: Make sure that the product is set up correctly

●Step 2: Check the cabling or wireless connection (network models only)

●Step 3: Check the control panel for error messages

●Step 4: Check the paper

●Step 5: Check the software

●Step 6: Test print functionality

●Step 7: Test copy functionality

●Step 8: Check the supplies

●Step 9: Try sending a print job from a computer

Step 1: Make sure that the product is set up correctly

Make sure that the product is set up correctly.

1.Press the power button to turn on the product or to deactivate the Auto-Off mode.

2.Check the power-cable connections.

3.Make sure that the line voltage is correct for the product power configuration. (See the label that is inside the product front cover for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

4.Make sure that the print cartridge is installed correctly.

5.If none of these measures restores power, contact HP Customer Care.

Step 2: Check the cabling or wireless connection (network models only)

1.Check the cable connection between the product and the computer. Make sure that the connection is secure.

2.Make sure that the cable itself is not faulty by using a different cable, if possible.

Step 3: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 4: Check the paper

1.Make sure that the paper that you are using meets specifications.

2.Make sure that the paper is loaded correctly in the input tray.

ENWW

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Contents Laserjet PRO 100 Color MFP M175 Page LaserJet Pro 100 color MFP M175 Trademark Credits Copyright and LicenseConventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac 101 107 121127 137 171 169181 183199 Xii Product basics Base model Product comparisonAccessibility features Environmental featuresProduct front view Product viewsSerial number and model number location Product back view13 12 Control panel layoutControl panel menus Setup menu System Setup menuReports menu Setup menu Service menu Cleaning Cleaning ModeFirst level Second level Network Setup menu network models only Copy Menu Function specific menusFunction specific menus Enww Software for Windows Supported printer drivers for Windows Supported operating systems for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Print Change print job settingsPreferences Click Printing PreferencesChange printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Supported utilities for Windows Remove software for WindowsOther Windows components and utilities Windows XPSoftware Software for other operating systemsEnww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems for Mac Supported printer drivers for MacInstall software for Mac computers on a wireless network Install software for Mac computers on a wired networkConnect the product to a wireless network using WPS Priority for print settings for MacConnect the product to a wireless network using a USB cable Remove software from Mac operating systemsChange the default settings for all Change printer-driver settings for MacPrint jobs Settings Mac OS X 10.5Software for Mac computers HP Utility featuresSupported utilities for Mac network models only HP Utility for MacCreate and use printing presets with Mac Cancel a print job with MacPrint with Mac Change the paper size and type with MacUse printing presets Create a printing presetPrint a cover page with Mac Use watermarks with MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacSet the color options with Mac Select the Device Maintenance tab Use the Services menu with MacScan with Mac Solve problems with Mac Connect the product Printer sharing disclaimer Supported network operating systems network models onlyEnww Connect with USB by using the software CD-ROM Install the product on a wired network Configure the IP addressSupported network protocols Install the product on a wireless network Install the softwareConnect the product to a wireless network using WPS Disconnect from the wireless network Connect the product to a wireless network using a USB cableReduce interference on a wireless network Advanced wireless setup Wireless communication modesWireless security Install the product on an ad-hoc wireless network View or change network settings Configure the network productEnww Paper and print media Understand paper use Special paper guidelinesMedia type Do not Media type Change the printer driver to match the paper type and size Supported paper sizes Size DimensionsEnww Supported paper types Enww Load the input tray Load paper traysPaper type How to load paper Tray or bin Paper type Specifications CapacityTray capacity Paper orientation for loading traysPrint cartridges and imaging drum Feature Description Print cartridge and imaging drum featuresSupplies views Print cartridge viewsImaging drum views Change settings for print cartridges or the imaging drum Change the Very Low settings from the control panelManage print cartridges and the imaging drum Replace the print cartridges Replacement instructionsEnww Enww Replace the imaging drum Enww Enww Recycle supplies Print-cartridge and imaging drum storage HP fraud hotline and Web site HP policy on non-HP suppliesSolve problems with print cartridges or the imaging drum Type of print cartridge Steps to resolve the problemCheck the print cartridges and imaging drum Inspect the print cartridges and imaging drum for damage Print the supplies status Repeating defectsSection Interpret the print qualitySupply memory error Supply Error10.000X Supply memory error 10.100X Supply memory errorMagenta cartridge is low Jam in cartridge areaMagenta cartridge is very low Replace Color CartridgeReplace Supplies. Printing Black Used color cartridge is installedSupplies are low Supplies are very lowUsed supplies in use Used cartridges installedWrong Cartridge in Color Slot Yellow cartridge is lowPrint tasks Cancel a print job Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with WindowsSelect a custom page size with Windows Print on both sides duplex with WindowsSelect the paper type with Windows Manually print on both sides duplex with WindowsEnww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Print colored text as black with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Print the first or last page on different paper with Windows Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with WindowsClick the Print on Both Sides Manually check box Color Adjust color Change the color theme for a print jobChange the color options Manual color options Setting description Setting options Edge ControlNeutral Grays Setting description Setting options HalftoneUse the HP EasyColor option for Windows Match colors Copy Use copy functions One-touch copyMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy jobCollate a copy job Copy settings Make color or black and white copiesChange copy quality Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settingsPrint or copy edge-to-edge Set the paper size and type for copying on special paper Restore copy default settingsCopy photos Copy mixed size originals Copy on both sides manually duplex Enww Scan Scan by using other software Scan by using HP Scan software WindowsUse scan functions Scan methodsScan by using optical character recognition OCR software Cancel a scanScanner resolution and color Scan settingsResolution and color guidelines Setting Recommended useColor Scan quality Manage and maintain the product Menu item Description Demo Print information pagesNetwork Summary UsagePrint information pages Tab or section Description Status tab Change the product settings from a computerHP Web Services tab Use HP Web Jetadmin softwareTab or section Description System tab Print tabProduct security features Assign a system password network models onlyLock the product Sleep mode Economy settingsLow power settings Set the low power delay periodArchive print Clean the document feeder pickup rollers and separation pad Clean the productClean the paper path Product updatesClean the exterior Clean the paper path from the product control panelSolve problems Self help Make sure that the product is set up correctly Solve problems checklistCheck the control panel for error messages Check the paperTest print functionality Check the softwareTest copy functionality Check the suppliesFactors that affect product performance Restore factory settingsInterpret control panel messages Control panel message typesControl panel messages Device error Scanner ErrorADF door is open Press OK to continueCleaning Page OK to start Manual duplex Engine comm. ErrorJam in location Open door and clear jamMemory is low. Only 1 copy made Memory is lowMisprint No paper pickupResend Upgrade Cool-down modeSensor Error Settings clearedUnexpected Size in Tray Turn off. Reinstall fuserProduct does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams from the input tray Clear jams from the rear door Clear jams from the output binEnww Change the paper type setting for Windows Use the correct paper type setting in the printer driverChange the paper type setting for Mac Improve print qualityAdjust color settings in the printer driver Change the color theme for a print jobChange the color options Use paper that meets HP specifications Calibrate the product to align the colors Print a cleaningUse the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PCL HP UPD PS driverProduct does not print or it prints slowly Product does not printProduct prints slowly Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsCannot connect more computers to the wireless product Network does not appear in the wireless networks listWireless network is not functioning Enww Product software problems with Windows Problem SolutionPrinter folder Solve common Mac problems Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Hardware troubleshooting Software troubleshootingEnww Supplies and accessories Part numbers Order parts, accessories, and suppliesPrint cartridges Imaging drumsService and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementHewlett-Packard limited warranty statement Enww Page Data stored on the print cartridge and imaging drum Transfer End User License AgreementEnww Customer support OpenSSLRepack the product Specifications Physical specifications Specification HP LaserJet Pro 100 color MFP M175Operating Storage Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returnsPaper Material restrictionsNon-U.S. returns Enww Declaration of conformity base models European Contact Declaration of conformity wireless models Radio ModuleRadio Boise, Idaho USA Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaGS statement Germany Laser statement for FinlandTürkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Additional statements for wireless products Korean statement Taiwan statement Enww Symbols/Numerics 2-sided printing AccessoriesIndex Enww Enww WIA TCP/IP Enww Page CE866-90908* *CE866-90908
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100 color MFP M175nw, 100 color MFP M175a specifications

The HP 100 Color MFP M175a, HP 200 Color MFP M276nw, HP TopShot M275 MFP, and HP CM1415fn Color printers are designed to meet the needs of small to medium-sized businesses, providing reliable and efficient printing solutions.

The HP 100 Color MFP M175a features print, copy, scan, and fax functions in a compact design. It utilizes HP ColorSphere toner, known for producing vibrant colors and sharp text. With a print speed of up to 17 pages per minute for black and white and up to 4 pages per minute for color, it’s efficient for everyday tasks. The M175a also includes an 8.5-inch LCD display for easy navigation and a flatbed scanner for versatile document handling.

Moving on to the HP 200 Color MFP M276nw, this model enhances productivity with its wireless capabilities and mobile printing options. It supports HP ePrint and Apple AirPrint, allowing users to print directly from smartphones and tablets. The M276nw offers a faster print speed of up to 21 pages per minute for black and white and 20 pages per minute for color. Its automatic document feeder (ADF) can handle up to 50 sheets, streamlining multi-page copy and scan jobs.

The HP TopShot M275 MFP takes a unique approach with its innovative “TopShot” technology. It features a 3D capture mode that allows users to scan objects in three dimensions and capture images from multiple angles, making it ideal for creative projects and presentations. This model also includes a high-resolution scanner and a print speed similar to the M175a, ensuring quality and efficiency.

Lastly, the HP CM1415fn Color printer is versatile, offering print, copy, scan, and fax functions. It features a durable design, capable of handling various media sizes and types. With fast print speeds of up to 14 pages per minute for black and white and 4 pages per minute for color, it is well-suited for busy office environments. Its intuitive control panel simplifies operation, while HP Smart Install technology ensures hassle-free setup.

All these models are equipped with robust security features, energy-saving options, and reliable performance, making them ideal choices for businesses seeking cost-effective and high-quality printing solutions.
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