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Interpret control panel messages
The majority of the
Control panel message types
Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the
Critical error messages can indicate some kind of failure. Turning off and then turning on the power might fix the problem. If a critical error persists, the product might require service.
NOTE: Supplies status messages are listed and described in the “Print cartridges and imaging drum” chapter of this document.
Control panel messages
Control panel message | Description | Recommended action | |
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|
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|
49 Error | The product has experienced a firmware | 1. | Turn off the power by using the power |
Turn off then on | error. |
| switch. |
| 2. | If a surge protector is being used, | |
|
| ||
|
|
| remove it. Plug the product directly into |
|
|
| the wall socket. |
|
| 3. | Wait at least 30 seconds, and then turn |
|
|
| on the power and wait for the product |
|
|
| to initialize. |
|
| 4. | If the error persists, contact HP. See |
|
|
| www.hp.com/support/ |
|
|
| LJColorMFPM175 or the support flyer |
|
|
| that came in the product box. |
|
|
|
|
50.X Fuser Error | The product has experienced an internal | 1. | Turn off the power by using the power |
Turn off then on | hardware error. |
| switch. |
| 2. | If a surge protector is being used, | |
|
| ||
|
|
| remove it. Plug the product directly into |
|
|
| the wall socket. |
|
| 3. | Wait at least 10 minutes, and then turn |
|
|
| on the power and wait for the product |
|
|
| to initialize. |
|
| 4. | If the error persists, contact HP. See |
|
|
| www.hp.com/support/ |
|
|
| LJColorMFPM175 or the support flyer |
|
|
| that came in the product box. |
|
|
|
|
142 Chapter 13 Solve problems | ENWW |