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Product software problems with Windows
Problem | Solution |
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A printer driver for the product is not visible in the | ● Restart the computer to restart the spooler process. If the spooler |
Printer folder | has crashed, no printer drivers will appear in the Printers folder. |
| ● Reinstall the product software. |
| NOTE: Close any software programs that are running. To close a |
| software program that has an icon in the system tray, |
| icon, and then select the Close or Disable option. |
| ● Try plugging the USB cable into a different USB port on the |
| computer. |
|
|
An error message was displayed during the | ● Reinstall the product software. |
software installation | NOTE: Close any software programs that are running. To close a |
| |
| software program that has an icon in the task bar, |
| icon, and then select the Close or Disable option. |
| ● Check the amount of free space on the drive where you are |
| installing the product software. If necessary, free up as much space |
| as you can, and reinstall the product software. |
| ● If necessary, run the Disk Defragmenter, and then reinstall the |
| product software. |
|
|
The product is in Ready mode, but nothing prints | ● Print a configuration page, and verify the product functionality. |
| ● Restart the computer from which you are trying to print. |
| ● Verify that all of the cables are correctly seated and within |
| specifications. This includes the USB and power cables. Try a new |
| cable. |
| ● If trying to connect through a wireless connection, make sure that |
| the network cable is not connected. |
|
|
ENWW | Product software problems with Windows 165 |