7.Evaluate the
If the
•Clean the print cartridges automatically. For more information, see Clean the print cartridges.
•If you are missing lines when you print, clean the electrical contacts. For more information, see Clean the print cartridge contacts.
•Replace the print cartridge. For more information, see Replace the print cartridges.
For more information, see Print a
8.If the
For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support.
This section contains the following topics:
•Wrong, inaccurate, or bleeding colors
•Ink is not filling the text or graphics completely
•The printout has a horizontal band of distortion near the bottom of a borderless print
•Printouts have horizontal streaks or lines
•Printouts are faded or have dull colors
•Printouts seem blurry or fuzzy
•Printouts have vertical streaks
•Printouts are slanted or skewed
•Ink streaks on the back of the paper
•Paper is not picked up from the input tray
•The text edges are jagged
Troubleshooting
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this section for help.
•Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout.
•Colors run into each other, or look like they are smeared on the page. The edges might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•Solution 1: HP recommends using genuine HP print cartridges
•Solution 2: Check the paper loaded in the input tray
•Solution 3: Check the paper type
•Solution 4: Check to see if the product is in
•Solution 5: Check the print settings
•Solution 6: Clean the print cartridges
Solution 1: HP recommends using genuine HP print cartridges
Solution: Check to see if your print cartridges are genuine HP print cartridges.
Print quality troubleshooting | 99 |