HP F2200 manual HP warranty and support, Warranty

Page 208

13 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

•Warranty

•Print cartridge warranty information

•Support process

•Before you call HP customer support

•HP support by phone

•Additional warranty options

•HP Quick Exchange Service (Japan)

•HP Korea customer support

•Prepare the product for shipment

•Pack the product

Warranty

For more information about the warranty, see the printed documentation that came with the product.

Print cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

HP warranty and support

HP warranty and support

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Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One Contents TroubleshootingHP warranty and support Technical informationIndex Contents HP Deskjet F2200 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy ScanControl panel buttons LabelControl panel buttons Status light overview Light statusUse the HP Photosmart software HP All-in-One overview Setup Guide Find more informationChapter How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying Recommended papers for printing only Papers to avoidAdditional papers to avoid when copying Load paperLoad full-size paper Papers to avoid for all print and copy jobsTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load photo paper in the input tray Load index cardsRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paperHP Iron-On Transfers for printing only Related topics Print from a software application Print from your computerTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityScale the document size Preview your print jobTo scale the document size To preview your print jobChange the default print settings To change the default print settingsPrinting shortcuts Create printing shortcutsPerform special print jobs Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image To print a borderless imagePrint a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imagePrint on both sides To print in Maximum dpi modeTo print on both sides 11 9 Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job Resume a print job To stop a print job from the computer Windows 2000 usersTo resume a print job from the control panel To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Make a copy Use the copy featuresSet the copy paper type Change copy speed Press Start Copy Black or Start Copy ColorMake multiple copies of the same original To make a Fast copyCopy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoTo copy a two-page document from the control panel Press Start Copy BlackStop copying To make a borderless copy of a photo from the control panelPress Start Copy Color To stop copyingRelated topics Use the scan features Scan an originalScan Edit a scanned preview image Edit a scanned imageEdit a scanned document To scan to a computerStop scanning To stop scanningClean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingWork with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Check the estimated ink levels Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridge combination To replace the print cartridgesMaintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Ink-backup mode outputExit ink-backup mode Use a photo print cartridgePrint cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing RemedyShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Hardware setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution Solution 1 Make sure the power cord is connectedProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting To start the installation from a Windows computer Minimum System Checks screen appearsRed X appears on the USB connect prompt To retry the USB connectionReceived a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution CenterUninstall and reinstall the software Registration screen does not appearTo uninstall from a Windows computer Paper jams To clear a paper jam from the rear access doorClear paper jams Print cartridge troubleshooting Information on paperInformation on print cartridges Resolving print cartridge error messages Resolving print cartridge problemsTo troubleshoot the print cartridges Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridgesSolution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint quality troubleshooting To troubleshoot print quality issuesSolution 1 HP recommends using genuine HP print cartridges Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 2 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality settingSolution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridgesPrintouts are faded or have dull colors For more information, seeSolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Clean the glass Printouts seem blurry or fuzzySolution 2 Check the resolution of the image Printouts have vertical streaksSolution 2 Make sure only one type of paper is loaded Solution 3 Check the rear access doorSolution 1 Print on a page of plain paper Printouts are slanted or skewedPaper is not picked up from the input tray Solution 2 Wait while the ink driesText edges are jagged Print troubleshooting Solution 1 Reload the envelopes in the input traySolution 2 Load a different type of envelope Envelopes print incorrectlySolution 1 Print from the HP Photosmart Software Solution 2 Use the appropriate mediaBorderless printing produces unexpected results Product is not respondingSolution 1 Wait for the product to finish other tasks Solution 2 Check for a paper jamSolution 3 Load more paper in the input tray Solution 4 Check for a print carriage stallSolution 6 Make sure that the product is turned on Solution 5 Check the cable connections to the productSolution 7 Restart the product Solution 8 Check the print driver status Solution 9 Check the print queue for canceled jobsSolution 1 Restart the product and your computer Product prints meaningless charactersNothing happens when I try to print Solution 2 Try printing another documentSolution 1 Make sure that the product is turned on Solution 2 Wait for the product to finish other tasksSolution 4 Check the cable connections to the product Solution 5 Load more paper in the input traySolution 6 Check for a paper jam Solution 7 Check for a print carriage stallMargins are not printing as expected Pages in my document came out in the wrong orderSolution 2 Make sure that the paper size setting is correct To check your margin settingsSolution 3 Check the paper guide position Solution 1 Check the margins in your software application Text or graphics are cut off at the edgeSolution 3 Remove and reload the paper in the input tray Solution 1 Check the ink levels in the print cartridgesBlank page came out while printing To preview the print layoutSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tapeCopy troubleshooting Nothing happens when I try to copy Solution 3 Wait for the product to finish other tasksSolution 1 Place the original correctly on the glass Solution 5 Check for a paper jamParts of the original do not appear or are cut off Printout is blank Solution 2 Clean the scanner glassPrintout appears enlarged on Solution 2 Check the ink levels in the print cartridges Solution 1 Resize the imageSolution 2 Use photo paper Borderless copy has white space around the edgesScan troubleshooting Solution 1 Make sure your computer is turned onScan fails Scan haltsSolution 5 Make sure you have sufficient computer memory Scanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrectText is incorrect or missing To adjust the brightnessScanned image shows dotted lines instead of text Errors Flashing lightsOn light Paper Light Product messages Mechanism error Solution 1 Check for a paper jamDoor open Firmware revision mismatchScan errors Solution 2 Make sure the print carriage is not blockedMemory is full Solution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerSolution 3 Check the Digital Imaging Monitor Solution 4 Check the status of the productCause The Digital Imaging Monitor was not running To check the status of the productSolution 5 Check the power supply To check the power supplySolution 6 Check the USB cable connection To check the USB connectionSolution 7 Scan with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 10 Install a patch Solution 9 Run the Scan Diagnostic utilitySolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor Solution 12 Uninstall the software and reset the product More information about using a USB hubTo uninstall the software and reset the product To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick the check box next to Do not show this message again Solution 1 Print a self-test report To install the softwareUnable to print Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cableSolution 4 Verify the driver configuration To verify that the product is set as the default printerTo verify the print driver Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline Solution 6 Clear the print queue manually Solution 7 Restart the print spoolerTo clear the print queue manually To stop and restart the print spoolerSolution 8 Check the software application Product might not be correctly installedSolution 1 Reset the product To verify the software applicationSolution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Error reading or writing the file File messagesFile not found File format not supportedGeneral user messages Paper messages No scan optionsOut of disk space Cannot load paper from input traySolution 1 Replace the rear door of the product Solution 2 Check the paper type and the print settingsOut of paper To check the paper in the input trayTo set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope sizeTo clean the rollers Solution 4 Contact HP supportPower and connection messages Paper jam or misfeedPaper mismatch Wrong paper widthHP All-in-One not found Solution 1 Make sure the product is turned onCommunication test failed Improper shutdown Two-way communication lostPrint cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Low on inkPrint carriage is stalled Solution 2 Clear the print carriage To clear the print carriageIf the print carriage is stuck on the right side If the print carriage is stuck on the left sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedSolution 5 Print cartridge or sensor might be defective To make sure the print cartridges are installed correctly Solution 1 Remove and reinsert the print cartridgesPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridgesSolution 2 Contact HP customer support Print cartridges in wrong slotTroubleshooting Print cartridge problem To determine which print cartridge is having the problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting HP warranty and support WarrantyBefore you call HP customer support Phone support periodPlacing a call After the phone support periodHP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Symbols/Numerics IndexIndex 221 222

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