HP F2200 manual Resolving print cartridge problems, Resolving print cartridge error messages

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Resolving print cartridge problems

Many problems can be resolved with the following procedures. If you receive a specific error message about the print cartridges, see Print cartridge messages for more information.

To troubleshoot the print cartridges

1.Remove and reinstall the print cartridges.

For more information, see Replace the print cartridges.

NOTE: Make sure the plastic tape has been removed. If it is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab.

2.If print quality is suffering, check the estimated ink levels. For more information, see Check the estimated ink levels.

3.Print a self-test report and review the test patterns. For more information, see Print a self-test report.

4.Clean the print cartridges:

•First, try cleaning the print cartridges from the HP Photosmart Software. For more information, see Clean the print cartridges.

CAUTION: Performing this procedure unnecessarily can waste ink and shorten the life of the cartridges.

•If cleaning the print cartridges from the software did not help, you can try cleaning the print cartridge contacts. For more information, see Clean the print cartridge contacts.

5.If none of the previous procedures resolved the problem, replace the print cartridges. For more information, see Replace the print cartridges.

Troubleshooting

Resolving print cartridge error messages

After you install a print cartridge, one or both of the print cartridge status lights begin to blink. The printer will not print. One of the following messages may appear on your computer screen:

Print Cartridge Problem

Incorrect Print Cartridge(s)

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

Work through the following sections in order. When the print cartridge light stops blinking, you have solved the problem.

Print cartridge troubleshooting

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Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Maintain the HP All-in-One Use the copy featuresUse the scan features Contents TroubleshootingHP warranty and support Technical informationIndex Contents HP Deskjet F2200 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance ScanControl panel buttons LabelControl panel buttons Status light overview Light statusUse the HP Photosmart software HP All-in-One overview Setup Guide Find more informationChapter How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glassRecommended papers for printing and copying Recommended papers for printing only Papers to avoidLoad full-size paper Additional papers to avoid when copyingLoad paper Papers to avoid for all print and copy jobsTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load photo paper in the input tray Load envelopes To load index cards in the input trayHP Iron-On Transfers for printing only Load other types of paperTo load envelopes Related topics To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityTo scale the document size Scale the document sizePreview your print job To preview your print jobPrinting shortcuts Change the default print settingsTo change the default print settings Create printing shortcutsTo create a printing shortcut Perform special print jobsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image To print a borderless imagePrint a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print on both sides To print in Maximum dpi modePrint on both sides 11 9 Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job To resume a print job from the control panel Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Set the copy paper type Use the copy featuresMake a copy Change copy speed Press Start Copy Black or Start Copy ColorMake multiple copies of the same original To make a Fast copyTo copy a two-page document from the control panel Copy a two-page black-and-white documentMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Press Start Copy BlackPress Start Copy Color Stop copyingTo make a borderless copy of a photo from the control panel To stop copyingRelated topics Use the scan features Scan an originalScan Edit a scanned document Edit a scanned preview imageEdit a scanned image To scan to a computerStop scanning To stop scanningClean the glass Clean the HP All-in-OneClean the exterior To clean the glassClean the lid backing To clean the lid backingTo print a self-test report Print a self-test reportWork with print cartridges Handle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridge combination To replace the print cartridgesMaintain the HP All-in-One Maintain the HP All-in-One Exit ink-backup mode Use ink-backup modeInk-backup mode output Use a photo print cartridgePrint cartridge protector Store the print cartridgesPrint cartridge storage and handling Align the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing RemedyShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingHardware setup troubleshooting View the Readme fileProduct will not turn on Solution 1 Make sure the power cord is connectedSolution Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connectionReceived a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution CenterUninstall and reinstall the software Registration screen does not appearTo uninstall from a Windows computer Clear paper jams To clear a paper jam from the rear access doorPaper jams Print cartridge troubleshooting Information on paperInformation on print cartridges To troubleshoot the print cartridges Resolving print cartridge problemsResolving print cartridge error messages Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridgesSolution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint quality troubleshooting To troubleshoot print quality issuesSolution 1 HP recommends using genuine HP print cartridges Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsInk is not filling the text or graphics completely Solution 6 Clean the print cartridgesSolution 2 Check the print settings Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality settingPrintouts have horizontal streaks or lines Solution 3 Rotate the imageSolution 1 Make sure the paper is loaded correctly Printouts are faded or have dull colors Solution 4 Clean the print cartridge nozzlesSolution 5 Clean the print cartridges For more information, seeSolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Clean the glass Printouts seem blurry or fuzzySolution 2 Check the resolution of the image Printouts have vertical streaksSolution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Printouts are slanted or skewedText edges are jagged Solution 2 Wait while the ink driesPaper is not picked up from the input tray Solution 2 Load a different type of envelope Print troubleshootingSolution 1 Reload the envelopes in the input tray Envelopes print incorrectlyBorderless printing produces unexpected results Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Product is not respondingSolution 3 Load more paper in the input tray Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 4 Check for a print carriage stallSolution 7 Restart the product Solution 5 Check the cable connections to the productSolution 6 Make sure that the product is turned on Solution 1 Restart the product and your computer Solution 8 Check the print driver statusSolution 9 Check the print queue for canceled jobs Product prints meaningless charactersSolution 1 Make sure that the product is turned on Nothing happens when I try to printSolution 2 Try printing another document Solution 2 Wait for the product to finish other tasksSolution 4 Check the cable connections to the product Solution 5 Load more paper in the input trayMargins are not printing as expected Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Pages in my document came out in the wrong orderSolution 3 Check the paper guide position To check your margin settingsSolution 2 Make sure that the paper size setting is correct Solution 1 Check the margins in your software application Text or graphics are cut off at the edgeBlank page came out while printing Solution 3 Remove and reload the paper in the input traySolution 1 Check the ink levels in the print cartridges To preview the print layoutSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tapeCopy troubleshooting Nothing happens when I try to copy Solution 3 Wait for the product to finish other tasksParts of the original do not appear or are cut off Solution 5 Check for a paper jamSolution 1 Place the original correctly on the glass Printout appears enlarged on Solution 2 Clean the scanner glassPrintout is blank Solution 2 Use photo paper Solution 2 Check the ink levels in the print cartridgesSolution 1 Resize the image Borderless copy has white space around the edgesScan fails Scan troubleshootingSolution 1 Make sure your computer is turned on Scan haltsSolution 5 Make sure you have sufficient computer memory Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Text format is incorrectScanned image shows dotted lines instead of text To adjust the brightnessText is incorrect or missing Errors Flashing lightsOn light Paper Light Product messages Door open Mechanism errorSolution 1 Check for a paper jam Firmware revision mismatchMemory is full Solution 2 Make sure the print carriage is not blockedScan errors Solution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running Solution 3 Check the Digital Imaging MonitorSolution 4 Check the status of the product To check the status of the productSolution 5 Check the power supply To check the power supplySolution 6 Check the USB cable connection To check the USB connectionSolution 7 Scan with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service Computer Management screen appears To restart the serviceOn the General tab, in the Service status area, click Start Solution 11 Check the USB chipset and controller Solution 9 Run the Scan Diagnostic utilitySolution 10 Install a patch To check the USB chipset and controller Power connection Power cord and adaptor To uninstall the software and reset the product More information about using a USB hubSolution 12 Uninstall the software and reset the product To uninstall the software completely Click the check box next to Do not show this message again To run the Disk Cleanup utilityMore information about the Disk Cleanup utility Unable to print To install the softwareSolution 1 Print a self-test report To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableSolution 4 Verify the driver configuration To verify that the product is set as the default printerTo check if the printer is paused or offline Solution 5 Check if the printer is paused or offlineTo verify the print driver To clear the print queue manually Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To stop and restart the print spoolerSolution 1 Reset the product Solution 8 Check the software applicationProduct might not be correctly installed To verify the software applicationSolution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File not found Error reading or writing the fileFile messages File format not supportedGeneral user messages Out of disk space Paper messagesNo scan options Cannot load paper from input trayOut of paper Solution 1 Replace the rear door of the productSolution 2 Check the paper type and the print settings To check the paper in the input trayTo set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope sizeTo clean the rollers Solution 4 Contact HP supportPaper mismatch Power and connection messagesPaper jam or misfeed Wrong paper widthCommunication test failed Solution 1 Make sure the product is turned onHP All-in-One not found Improper shutdown Two-way communication lostPrint cartridge messages Original HP ink has been depleted Non-HP cartridges installedPreviously used genuine HP cartridges installed Printing in ink-backup mode Low on inkPrint carriage is stalled If the print carriage is stuck on the right side Solution 2 Clear the print carriageTo clear the print carriage If the print carriage is stuck on the left sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 5 Print cartridge or sensor might be defective Solution 3 Check if print cartridges are fully insertedSolution 4 Align newly installed print cartridges Print cartridges missing or not detected Solution 1 Remove and reinsert the print cartridgesTo make sure the print cartridges are installed correctly Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridgesSolution 2 Contact HP customer support Print cartridges in wrong slotTroubleshooting Print cartridge problem To determine which print cartridge is having the problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting HP warranty and support WarrantyBefore you call HP customer support Phone support periodPlacing a call After the phone support periodHP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Symbols/Numerics IndexIndex 221 222

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