HP F2200 manual Scan troubleshooting, Scan fails, Scan halts

Page 132

Cause: You were trying to make a borderless copy without using photo paper.

Scan troubleshooting

Use this section to solve these scan problems:

•Scan halts

•Scan fails

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Text format is incorrect

•Scanned image shows dotted lines instead of text

•Text is incorrect or missing

Scan halts

Solution: Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution in the software. Cause: The computer system resources may have been low.

Troubleshooting

Scan fails

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure your computer is turned on

•Solution 2: Make sure your computer is connected to the product by a USB cable

•Solution 3: Make sure the HP Photosmart Software is installed on your computer

•Solution 4: Make sure the HP Photosmart Software is running on your computer

•Solution 5: Make sure you have sufficient computer memory

Solution 1: Make sure your computer is turned on

Solution: Turn on your computer.

Cause: The computer was not turned on.

If this did not solve the issue, try the next solution.

Solution 2: Make sure your computer is connected to the product by a USB cable

Solution: Connect your computer to the product with a standard USB cable. For more information, see the Setup Guide.

Cause: Your computer was not connected to the product by a USB cable.

Scan troubleshooting

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Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Contents TroubleshootingHP warranty and support Technical informationIndex Contents HP Deskjet F2200 All-in- One series Help Chapter HP All-in-One overview HP All-in-One at a glanceCopy ScanControl panel buttons LabelControl panel buttons Status light overview Light statusUse the HP Photosmart software HP All-in-One overview Setup Guide Find more informationChapter How do I? How do I? To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharingConnection information Load originals and load paper Load originalsChoose papers for printing and copying To load an original on the glassRecommended papers for printing and copying Recommended papers for printing only Papers to avoidAdditional papers to avoid when copying Load paperLoad full-size paper Papers to avoid for all print and copy jobsTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayLoad other types of paper To load envelopesHP Iron-On Transfers for printing only Related topics Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or qualityScale the document size Preview your print jobTo scale the document size To preview your print jobChange the default print settings To change the default print settingsPrinting shortcuts Create printing shortcutsPerform special print jobs Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tabPrint a borderless image To print a borderless imagePrint a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print in Maximum dpi mode Print on both sidesTo print on both sides 11 9 Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderReverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesExpand Document Options, and then expand Printer Features Print a posterPrint a Web To print a posterStop a print job Resume a print job To stop a print job from the computer Windows 2000 usersTo resume a print job from the control panel To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Use the copy features Make a copySet the copy paper type Change copy speed Press Start Copy Black or Start Copy ColorMake multiple copies of the same original To make a Fast copyCopy a two-page black-and-white document Make a 10 x 15 cm 4 x 6 inch borderless copy of a photoTo copy a two-page document from the control panel Press Start Copy BlackStop copying To make a borderless copy of a photo from the control panelPress Start Copy Color To stop copyingRelated topics Use the scan features Scan an originalScan Edit a scanned preview image Edit a scanned imageEdit a scanned document To scan to a computerStop scanning To stop scanningClean the HP All-in-One Clean the exteriorClean the glass To clean the glassClean the lid backing To clean the lid backingPrint a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges Check the estimated ink levels Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridge combination To replace the print cartridgesMaintain the HP All-in-One Maintain the HP All-in-One Use ink-backup mode Ink-backup mode outputExit ink-backup mode Use a photo print cartridgeStore the print cartridges Print cartridge storage and handlingPrint cartridge protector Align the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing RemedyShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting Hardware setup troubleshootingTroubleshooting common setup issues View the Readme fileSolution 1 Make sure the power cord is connected SolutionProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting To start the installation from a Windows computer Minimum System Checks screen appearsRed X appears on the USB connect prompt To retry the USB connectionReceived a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution CenterUninstall and reinstall the software Registration screen does not appearTo uninstall from a Windows computer To clear a paper jam from the rear access door Paper jamsClear paper jams Print cartridge troubleshooting Information on paperInformation on print cartridges Resolving print cartridge problems Resolving print cartridge error messagesTo troubleshoot the print cartridges Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridgesSolution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint quality troubleshooting To troubleshoot print quality issuesSolution 1 HP recommends using genuine HP print cartridges Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Solution 4 Clean the print cartridge nozzles Solution 5 Clean the print cartridgesPrintouts are faded or have dull colors For more information, seeSolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Clean the glass Printouts seem blurry or fuzzySolution 2 Check the resolution of the image Printouts have vertical streaksSolution 2 Make sure only one type of paper is loaded Solution 3 Check the rear access doorSolution 1 Print on a page of plain paper Printouts are slanted or skewedSolution 2 Wait while the ink dries Paper is not picked up from the input trayText edges are jagged Print troubleshooting Solution 1 Reload the envelopes in the input traySolution 2 Load a different type of envelope Envelopes print incorrectlySolution 1 Print from the HP Photosmart Software Solution 2 Use the appropriate mediaBorderless printing produces unexpected results Product is not respondingSolution 1 Wait for the product to finish other tasks Solution 2 Check for a paper jamSolution 3 Load more paper in the input tray Solution 4 Check for a print carriage stallSolution 5 Check the cable connections to the product Solution 6 Make sure that the product is turned onSolution 7 Restart the product Solution 8 Check the print driver status Solution 9 Check the print queue for canceled jobsSolution 1 Restart the product and your computer Product prints meaningless charactersNothing happens when I try to print Solution 2 Try printing another documentSolution 1 Make sure that the product is turned on Solution 2 Wait for the product to finish other tasksSolution 4 Check the cable connections to the product Solution 5 Load more paper in the input traySolution 6 Check for a paper jam Solution 7 Check for a print carriage stallMargins are not printing as expected Pages in my document came out in the wrong orderTo check your margin settings Solution 2 Make sure that the paper size setting is correctSolution 3 Check the paper guide position Solution 1 Check the margins in your software application Text or graphics are cut off at the edgeSolution 3 Remove and reload the paper in the input tray Solution 1 Check the ink levels in the print cartridgesBlank page came out while printing To preview the print layoutSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tapeCopy troubleshooting Nothing happens when I try to copy Solution 3 Wait for the product to finish other tasksSolution 5 Check for a paper jam Solution 1 Place the original correctly on the glassParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Printout is blankPrintout appears enlarged on Solution 2 Check the ink levels in the print cartridges Solution 1 Resize the imageSolution 2 Use photo paper Borderless copy has white space around the edgesScan troubleshooting Solution 1 Make sure your computer is turned onScan fails Scan haltsSolution 5 Make sure you have sufficient computer memory Scanned image is blank Scanned image is incorrectly croppedScanned image has incorrect page layout Text format is incorrectTo adjust the brightness Text is incorrect or missingScanned image shows dotted lines instead of text Errors Flashing lightsOn light Paper Light Product messages Mechanism error Solution 1 Check for a paper jamDoor open Firmware revision mismatchSolution 2 Make sure the print carriage is not blocked Scan errorsMemory is full Solution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerSolution 3 Check the Digital Imaging Monitor Solution 4 Check the status of the productCause The Digital Imaging Monitor was not running To check the status of the productSolution 5 Check the power supply To check the power supplySolution 6 Check the USB cable connection To check the USB connectionSolution 7 Scan with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic utility Solution 10 Install a patchSolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor More information about using a USB hub Solution 12 Uninstall the software and reset the productTo uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick the check box next to Do not show this message again To install the software Solution 1 Print a self-test reportUnable to print Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cableSolution 4 Verify the driver configuration To verify that the product is set as the default printerSolution 5 Check if the printer is paused or offline To verify the print driverTo check if the printer is paused or offline Solution 6 Clear the print queue manually Solution 7 Restart the print spoolerTo clear the print queue manually To stop and restart the print spoolerSolution 8 Check the software application Product might not be correctly installedSolution 1 Reset the product To verify the software applicationSolution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Error reading or writing the file File messagesFile not found File format not supportedGeneral user messages Paper messages No scan optionsOut of disk space Cannot load paper from input traySolution 1 Replace the rear door of the product Solution 2 Check the paper type and the print settingsOut of paper To check the paper in the input trayTo set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope sizeTo clean the rollers Solution 4 Contact HP supportPower and connection messages Paper jam or misfeedPaper mismatch Wrong paper widthSolution 1 Make sure the product is turned on HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Low on inkPrint carriage is stalled Solution 2 Clear the print carriage To clear the print carriageIf the print carriage is stuck on the right side If the print carriage is stuck on the left sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge or sensor might be defective Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlyPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridgesSolution 2 Contact HP customer support Print cartridges in wrong slotTroubleshooting Print cartridge problem To determine which print cartridge is having the problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting HP warranty and support WarrantyBefore you call HP customer support Phone support periodPlacing a call After the phone support periodHP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Material safety data sheets Paper usePlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Symbols/Numerics IndexIndex 221 222
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