HP F2200 Door open, Firmware revision mismatch, Mechanism error, Solution 1 Check for a paper jam

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Troubleshooting

Chapter 12

•Scan errors

•Unable to print

•Product might not be correctly installed

•Product was not found

•Product could not find available scan destinations

•Required software component was not found or was incorrectly installed

•Error occurred while communicating with the product

Door open

Solution: Close the print cartridge door.

Cause: The print cartridge door was open.

Firmware revision mismatch

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware does not match the revision number of the software.

Mechanism error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check for a paper jam

•Solution 2: Make sure the print carriage is not blocked

Solution 1: Check for a paper jam

Solution: Clear the paper jam.

For more information, see:

Clear paper jams

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

136 Troubleshooting

Image 139

Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the scan features Use the copy featuresMaintain the HP All-in-One Troubleshooting ContentsTechnical information HP warranty and supportIndex Contents HP Deskjet F2200 All-in- One series Help Chapter Scan HP All-in-One overviewHP All-in-One at a glance CopyLabel Control panel buttonsControl panel buttons Light status Status light overviewUse the HP Photosmart software HP All-in-One overview Find more information Setup GuideChapter How do I? How do I? Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection typesConnection information To load an original on the glass Load originals and load paperLoad originals Choose papers for printing and copyingRecommended papers for printing and copying Papers to avoid Recommended papers for printing onlyPapers to avoid for all print and copy jobs Additional papers to avoid when copyingLoad paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopesTo load envelopes Load other types of paperHP Iron-On Transfers for printing only Related topics Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationTo preview your print job Scale the document sizePreview your print job To scale the document sizeCreate printing shortcuts Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Perform special print jobsDelete printing shortcuts To create a printing shortcutTo print a borderless image Print a borderless imageTo print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life Technologies to the image Print using Maximum dpiPrint on both sides To print in Maximum dpi modeTo print on both sides Print a multiple-page document as a booklet 11 9To print a multiple-page document as a booklet Left-edge binding for left-to-right languages To print multiple pages on a single sheet Print multiple pages on a single sheetTo print a multiple-page document in reverse order Print a multiple-page document in reverse orderTo print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebStop a print job To resume a print job from the computer Windows Vista users Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the control panelTo resume a print job from the computer Windows 2000 users Make a copy Use the copy featuresSet the copy paper type Press Start Copy Black or Start Copy Color Change copy speedTo make a Fast copy Make multiple copies of the same originalPress Start Copy Black Copy a two-page black-and-white documentMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo To copy a two-page document from the control panelTo stop copying Stop copyingTo make a borderless copy of a photo from the control panel Press Start Copy ColorRelated topics Scan an original Use the scan featuresScan To scan to a computer Edit a scanned preview imageEdit a scanned image Edit a scanned documentTo stop scanning Stop scanningTo clean the glass Clean the HP All-in-OneClean the exterior Clean the glassTo clean the lid backing Clean the lid backingWork with print cartridges Print a self-test reportTo print a self-test report Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the print cartridges Choose the right cartridge combinationMaintain the HP All-in-One Maintain the HP All-in-One Use a photo print cartridge Use ink-backup modeInk-backup mode output Exit ink-backup modePrint cartridge storage and handling Store the print cartridgesPrint cartridge protector Align the print cartridges To align newly installed print cartridges Clean the print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remedy Remove ink from your skin and clothingTo order print cartridges from your desktop Shop for ink suppliesShop for ink supplies View the Readme file TroubleshootingHardware setup troubleshooting Troubleshooting common setup issuesSolution Solution 1 Make sure the power cord is connectedProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting To retry the USB connection To start the installation from a Windows computerMinimum System Checks screen appears Red X appears on the USB connect promptSome of the buttons are missing in the HP Solution Center Received a message that an Unknown Error has occurredRegistration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer Paper jams To clear a paper jam from the rear access doorClear paper jams Information on paper Print cartridge troubleshootingInformation on print cartridges Resolving print cartridge error messages Resolving print cartridge problemsTo troubleshoot the print cartridges To verify and install the correct print cartridges Solution 1 Remove and reinstall the print cartridgesSolution 3 Print in ink-backup mode Solution 2 Clean the print cartridge contactsTo troubleshoot print quality issues Print quality troubleshootingWrong, inaccurate, or bleeding colors Solution 1 HP recommends using genuine HP print cartridgesSolution 3 Check the paper type Solution 2 Check the paper loaded in the input traySolution 5 Check the print settings Solution 4 Check to see if the product is in ink-backup modeSolution 2 Check the print settings Solution 6 Clean the print cartridgesInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 2 Check the print quality setting Solution 1 Check the paper typeSolution 1 Make sure the paper is loaded correctly Solution 3 Rotate the imagePrintouts have horizontal streaks or lines For more information, see Solution 4 Clean the print cartridge nozzlesSolution 5 Clean the print cartridges Printouts are faded or have dull colorsSolution 2 Check the paper type Solution 1 Check the print settingsPrintouts seem blurry or fuzzy Solution 4 Clean the glassPrintouts have vertical streaks Solution 2 Check the resolution of the imagePrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Solution 1 Print on a page of plain paperPaper is not picked up from the input tray Solution 2 Wait while the ink driesText edges are jagged Envelopes print incorrectly Print troubleshootingSolution 1 Reload the envelopes in the input tray Solution 2 Load a different type of envelopeProduct is not responding Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Borderless printing produces unexpected resultsSolution 4 Check for a print carriage stall Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 3 Load more paper in the input traySolution 6 Make sure that the product is turned on Solution 5 Check the cable connections to the productSolution 7 Restart the product Product prints meaningless characters Solution 8 Check the print driver statusSolution 9 Check the print queue for canceled jobs Solution 1 Restart the product and your computerSolution 2 Wait for the product to finish other tasks Nothing happens when I try to printSolution 2 Try printing another document Solution 1 Make sure that the product is turned onSolution 5 Load more paper in the input tray Solution 4 Check the cable connections to the productPages in my document came out in the wrong order Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Margins are not printing as expectedSolution 2 Make sure that the paper size setting is correct To check your margin settingsSolution 3 Check the paper guide position Text or graphics are cut off at the edge Solution 1 Check the margins in your software applicationTo preview the print layout Solution 3 Remove and reload the paper in the input traySolution 1 Check the ink levels in the print cartridges Blank page came out while printingSolution 4 Check the print cartridges for protective tape Solution 2 Check for blank pages at the end of the documentCopy troubleshooting Solution 3 Wait for the product to finish other tasks Nothing happens when I try to copySolution 1 Place the original correctly on the glass Solution 5 Check for a paper jamParts of the original do not appear or are cut off Printout is blank Solution 2 Clean the scanner glassPrintout appears enlarged on Borderless copy has white space around the edges Solution 2 Check the ink levels in the print cartridgesSolution 1 Resize the image Solution 2 Use photo paperScan halts Scan troubleshootingSolution 1 Make sure your computer is turned on Scan failsSolution 5 Make sure you have sufficient computer memory Text format is incorrect Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layoutText is incorrect or missing To adjust the brightnessScanned image shows dotted lines instead of text Flashing lights ErrorsOn light Paper Light Product messages Firmware revision mismatch Mechanism errorSolution 1 Check for a paper jam Door openScan errors Solution 2 Make sure the print carriage is not blockedMemory is full Solution 1 Uninstall and reinstall the software To refresh the Windows Device Manager Solution 2 Refresh the Windows Device ManagerTo check the status of the product Solution 3 Check the Digital Imaging MonitorSolution 4 Check the status of the product Cause The Digital Imaging Monitor was not runningTo check the power supply Solution 5 Check the power supplyTo check the USB connection Solution 6 Check the USB cable connectionTo scan using WIA Solution 7 Scan with Windows Image Acquisition WIASolution 8 Disable the Lexbces service On the General tab, in the Service status area, click Start To restart the serviceComputer Management screen appears Solution 10 Install a patch Solution 9 Run the Scan Diagnostic utilitySolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor Solution 12 Uninstall the software and reset the product More information about using a USB hubTo uninstall the software and reset the product To uninstall the software completely More information about the Disk Cleanup utility To run the Disk Cleanup utilityClick the check box next to Do not show this message again Solution 1 Print a self-test report To install the softwareUnable to print To disconnect and reconnect the USB cable Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To clear the print queueTo verify that the product is set as the default printer Solution 4 Verify the driver configurationTo verify the print driver Solution 5 Check if the printer is paused or offlineTo check if the printer is paused or offline To stop and restart the print spooler Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To clear the print queue manuallyTo verify the software application Solution 8 Check the software applicationProduct might not be correctly installed Solution 1 Reset the productSolution 2 Check the power cord and USB cable To check the USB connection Solution 4 Uninstall and reinstall the product Solution 3 Restart the computerProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Product could not find available scan destinations Solution 1 Restart the computerTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File format not supported Error reading or writing the fileFile messages File not foundGeneral user messages Cannot load paper from input tray Paper messagesNo scan options Out of disk spaceTo check the paper in the input tray Solution 1 Replace the rear door of the productSolution 2 Check the paper type and the print settings Out of paperTo set the paper size Letter or A4 Appropriate listed envelope size Solution 3 Clean the rollersSolution 4 Contact HP support To clean the rollersWrong paper width Power and connection messagesPaper jam or misfeed Paper mismatchHP All-in-One not found Solution 1 Make sure the product is turned onCommunication test failed Two-way communication lost Improper shutdownPrint cartridge messages Previously used genuine HP cartridges installed Non-HP cartridges installedOriginal HP ink has been depleted Low on ink Printing in ink-backup modePrint carriage is stalled If the print carriage is stuck on the left side Solution 2 Clear the print carriageTo clear the print carriage If the print carriage is stuck on the right sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 4 Align newly installed print cartridges Solution 3 Check if print cartridges are fully insertedSolution 5 Print cartridge or sensor might be defective To make sure the print cartridges are installed correctly Solution 1 Remove and reinsert the print cartridgesPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Incompatible print cartridges Solution 3 Replace the print cartridgesPrint cartridges in wrong slot Solution 2 Contact HP customer supportTroubleshooting To determine which print cartridge is having the problem Print cartridge problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting Warranty HP warranty and supportPhone support period Before you call HP customer supportAfter the phone support period Placing a callHP Korea customer support Prepare the product for shipment HP warranty and support Technical information SpecificationsEnvironmental product stewardship program Recycling program Material safety data sheetsPaper use PlasticsΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory noticesToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Index Symbols/NumericsIndex 221 222

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