HP F2200 manual Software installation troubleshooting

Page 90

the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the product off and then on again.

Troubleshooting

•If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products from your computer.

•Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the product off and then on again.

•After you check the connections, try restarting your computer. Turn the product off and then on again.

•If necessary, remove and then install the software you installed with the product again. For more information, see Uninstall and reinstall the software.

For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP Photosmart software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an Unknown Error has occurred

•Some of the buttons are missing in the HP Solution Center

Software installation troubleshooting

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Contents HP Deskjet F2200 All-in-One series Windows Help HP Deskjet F2200 All-in-One series Page Contents Use the copy features Use the scan featuresMaintain the HP All-in-One Contents TroubleshootingHP warranty and support Technical informationIndex Contents HP Deskjet F2200 All-in- One series Help Chapter Copy HP All-in-One overviewHP All-in-One at a glance ScanControl panel buttons LabelControl panel buttons Status light overview Light statusUse the HP Photosmart software HP All-in-One overview Setup Guide Find more informationChapter How do I? How do I? Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Choose papers for printing and copying Load originals and load paperLoad originals To load an original on the glassRecommended papers for printing and copying Recommended papers for printing only Papers to avoidLoad full-size paper Additional papers to avoid when copyingLoad paper Papers to avoid for all print and copy jobsTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayLoad other types of paper To load envelopesHP Iron-On Transfers for printing only Related topics Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityTo scale the document size Scale the document sizePreview your print job To preview your print jobPrinting shortcuts Change the default print settingsTo change the default print settings Create printing shortcutsTo create a printing shortcut Perform special print jobsDelete printing shortcuts Click the Printing Shortcuts tabPrint a borderless image To print a borderless imagePrint a photo on photo paper To print a photo on photo paperPrint using Maximum dpi Off applies no HP Real Life Technologies to the imageTo print in Maximum dpi mode Print on both sidesTo print on both sides 11 9 Print a multiple-page document as a bookletTo print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterStop a print job To resume a print job from the control panel Resume a print jobTo stop a print job from the computer Windows 2000 users To resume a print job from the computer Windows Vista usersTo resume a print job from the computer Windows 2000 users Use the copy features Make a copySet the copy paper type Change copy speed Press Start Copy Black or Start Copy ColorMake multiple copies of the same original To make a Fast copyTo copy a two-page document from the control panel Copy a two-page black-and-white documentMake a 10 x 15 cm 4 x 6 inch borderless copy of a photo Press Start Copy BlackPress Start Copy Color Stop copyingTo make a borderless copy of a photo from the control panel To stop copyingRelated topics Use the scan features Scan an originalScan Edit a scanned document Edit a scanned preview imageEdit a scanned image To scan to a computerStop scanning To stop scanningClean the glass Clean the HP All-in-OneClean the exterior To clean the glassClean the lid backing To clean the lid backingPrint a self-test report Work with print cartridgesTo print a self-test report Handle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridge combination To replace the print cartridgesMaintain the HP All-in-One Maintain the HP All-in-One Exit ink-backup mode Use ink-backup modeInk-backup mode output Use a photo print cartridgeStore the print cartridges Print cartridge storage and handlingPrint cartridge protector Align the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Clean the print cartridges Remove ink from your skin and clothing RemedyShop for ink supplies To order print cartridges from your desktopShop for ink supplies Troubleshooting common setup issues TroubleshootingHardware setup troubleshooting View the Readme fileSolution 1 Make sure the power cord is connected SolutionProduct will not turn on Solution 2 Press the On button more slowly After setting up the product, it does not print Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum System Checks screen appears To retry the USB connectionReceived a message that an Unknown Error has occurred Some of the buttons are missing in the HP Solution CenterUninstall and reinstall the software Registration screen does not appearTo uninstall from a Windows computer To clear a paper jam from the rear access door Paper jamsClear paper jams Print cartridge troubleshooting Information on paperInformation on print cartridges Resolving print cartridge problems Resolving print cartridge error messagesTo troubleshoot the print cartridges Solution 1 Remove and reinstall the print cartridges To verify and install the correct print cartridgesSolution 2 Clean the print cartridge contacts Solution 3 Print in ink-backup modePrint quality troubleshooting To troubleshoot print quality issuesSolution 1 HP recommends using genuine HP print cartridges Wrong, inaccurate, or bleeding colorsSolution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check to see if the product is in ink-backup mode Solution 5 Check the print settingsSolution 6 Clean the print cartridges Solution 2 Check the print settingsInk is not filling the text or graphics completely Solution 4 Clean the print cartridges Solution 1 Check the paper type Solution 2 Check the print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlyPrintouts have horizontal streaks or lines Printouts are faded or have dull colors Solution 4 Clean the print cartridge nozzlesSolution 5 Clean the print cartridges For more information, seeSolution 1 Check the print settings Solution 2 Check the paper typeSolution 4 Clean the glass Printouts seem blurry or fuzzySolution 2 Check the resolution of the image Printouts have vertical streaksSolution 1 Print on a page of plain paper Solution 2 Make sure only one type of paper is loadedSolution 3 Check the rear access door Printouts are slanted or skewedSolution 2 Wait while the ink dries Paper is not picked up from the input trayText edges are jagged Solution 2 Load a different type of envelope Print troubleshootingSolution 1 Reload the envelopes in the input tray Envelopes print incorrectlyBorderless printing produces unexpected results Solution 1 Print from the HP Photosmart SoftwareSolution 2 Use the appropriate media Product is not respondingSolution 3 Load more paper in the input tray Solution 1 Wait for the product to finish other tasksSolution 2 Check for a paper jam Solution 4 Check for a print carriage stallSolution 5 Check the cable connections to the product Solution 6 Make sure that the product is turned onSolution 7 Restart the product Solution 1 Restart the product and your computer Solution 8 Check the print driver statusSolution 9 Check the print queue for canceled jobs Product prints meaningless charactersSolution 1 Make sure that the product is turned on Nothing happens when I try to printSolution 2 Try printing another document Solution 2 Wait for the product to finish other tasksSolution 4 Check the cable connections to the product Solution 5 Load more paper in the input trayMargins are not printing as expected Solution 6 Check for a paper jamSolution 7 Check for a print carriage stall Pages in my document came out in the wrong orderTo check your margin settings Solution 2 Make sure that the paper size setting is correctSolution 3 Check the paper guide position Solution 1 Check the margins in your software application Text or graphics are cut off at the edgeBlank page came out while printing Solution 3 Remove and reload the paper in the input traySolution 1 Check the ink levels in the print cartridges To preview the print layoutSolution 2 Check for blank pages at the end of the document Solution 4 Check the print cartridges for protective tapeCopy troubleshooting Nothing happens when I try to copy Solution 3 Wait for the product to finish other tasksSolution 5 Check for a paper jam Solution 1 Place the original correctly on the glassParts of the original do not appear or are cut off Solution 2 Clean the scanner glass Printout is blankPrintout appears enlarged on Solution 2 Use photo paper Solution 2 Check the ink levels in the print cartridgesSolution 1 Resize the image Borderless copy has white space around the edgesScan fails Scan troubleshootingSolution 1 Make sure your computer is turned on Scan haltsSolution 5 Make sure you have sufficient computer memory Scanned image has incorrect page layout Scanned image is blankScanned image is incorrectly cropped Text format is incorrectTo adjust the brightness Text is incorrect or missingScanned image shows dotted lines instead of text Errors Flashing lightsOn light Paper Light Product messages Door open Mechanism errorSolution 1 Check for a paper jam Firmware revision mismatchSolution 2 Make sure the print carriage is not blocked Scan errorsMemory is full Solution 1 Uninstall and reinstall the software Solution 2 Refresh the Windows Device Manager To refresh the Windows Device ManagerCause The Digital Imaging Monitor was not running Solution 3 Check the Digital Imaging MonitorSolution 4 Check the status of the product To check the status of the productSolution 5 Check the power supply To check the power supplySolution 6 Check the USB cable connection To check the USB connectionSolution 7 Scan with Windows Image Acquisition WIA To scan using WIASolution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic utility Solution 10 Install a patchSolution 11 Check the USB chipset and controller To check the USB chipset and controller Power connection Power cord and adaptor More information about using a USB hub Solution 12 Uninstall the software and reset the productTo uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick the check box next to Do not show this message again To install the software Solution 1 Print a self-test reportUnable to print To clear the print queue Solution 2 Clear the print queueSolution 3 Disconnect and reconnect the USB cable To disconnect and reconnect the USB cableSolution 4 Verify the driver configuration To verify that the product is set as the default printerSolution 5 Check if the printer is paused or offline To verify the print driverTo check if the printer is paused or offline To clear the print queue manually Solution 6 Clear the print queue manuallySolution 7 Restart the print spooler To stop and restart the print spoolerSolution 1 Reset the product Solution 8 Check the software applicationProduct might not be correctly installed To verify the software applicationSolution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productProduct was not found Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinationsTo uninstall and reinstall the software To uninstall and reinstall the software Error occurred while communicating with the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service File not found Error reading or writing the fileFile messages File format not supportedGeneral user messages Out of disk space Paper messagesNo scan options Cannot load paper from input trayOut of paper Solution 1 Replace the rear door of the productSolution 2 Check the paper type and the print settings To check the paper in the input trayTo set the paper size Solution 3 Clean the rollers Letter or A4 Appropriate listed envelope sizeTo clean the rollers Solution 4 Contact HP supportPaper mismatch Power and connection messagesPaper jam or misfeed Wrong paper widthSolution 1 Make sure the product is turned on HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostPrint cartridge messages Non-HP cartridges installed Previously used genuine HP cartridges installedOriginal HP ink has been depleted Printing in ink-backup mode Low on inkPrint carriage is stalled If the print carriage is stuck on the right side Solution 2 Clear the print carriageTo clear the print carriage If the print carriage is stuck on the left sideTo check for a paper jam in the rear access door Solution 3 Check the power source Need alignment or alignment failed Solution 3 Check if print cartridges are fully inserted Solution 4 Align newly installed print cartridgesSolution 5 Print cartridge or sensor might be defective Solution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctlyPrint cartridges missing or not detected Solution Clean the print cartridge contacts To clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Incompatible print cartridgesSolution 2 Contact HP customer support Print cartridges in wrong slotTroubleshooting Print cartridge problem To determine which print cartridge is having the problemSolution 1 Remove and reinsert the print cartridges To make sure the print cartridges are installed correctly Solution 2 Clean the print cartridge contacts Copper-colored contacts Ink nozzles do not clean Solution 3 Replace the print cartridges Troubleshooting HP warranty and support WarrantyBefore you call HP customer support Phone support periodPlacing a call After the phone support periodHP Korea customer support Prepare the product for shipment HP warranty and support Specifications Technical informationEnvironmental product stewardship program Plastics Material safety data sheetsPaper use Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices FCC statementToxic and hazardous substance table HP Deskjet F2200 All-in-One series declaration of conformity Technical information Symbols/Numerics IndexIndex 221 222

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